Quick Facts About The Dovecote Pub & Carvery
Strengths of The Dovecote Pub & Carvery:
1. Wide variety of meat and vegetable choices.
2. Delicious cottage pie served.
3. Friendly and helpful staff.
4. Convenient location with its own car park.
5. Clean atmosphere.
6. Quick service.
7. Popular with families and locals.
Weaknesses of The Dovecote Pub & Carvery:
1. Food is often cold.
2. Some customers have complained about rude staff.
3. Unsatisfactory quality of roasted potatoes.
4. Unpleasant dining experience due to dirty surroundings.
5. Lack of attention from management and staff when addressing concerns.
6. Unavailability of plates for certain customers.
7. Negative reviews on social media platforms.
The Dovecote Pub & Carvery appears to have both strengths and weaknesses based on the comments provided. On the positive side, the pub offers a fantastic choice of meat and vegetables, with one comment even mentioning the delicious cottage pie. The staff also seem friendly and helpful, providing quick service to the customers. The pub's location, with its own car park, is also seen as a benefit for those coming by car. Additionally, the clean atmosphere and popularity with families and locals indicate that it must have some redeeming qualities.
However, there are several weaknesses highlighted in the comments that cannot be overlooked. Many customers complain about the food being cold, particularly the roasted potatoes, beef, and turkey. This consistency in negative feedback about the temperature of the food suggests a potential issue in the kitchen that needs to be addressed.
Another complaint is the presence of rude staff, with one comment specifically mentioning a lady who serves the carvery. This is a serious concern as good customer service is crucial for a successful restaurant. Rude staff can create a negative experience for customers and deter them from returning or recommending the establishment to others.
Furthermore, there is a mention of the dining room being dirty, with food scattered everywhere. This demonstrates a lack of cleanliness and attentiveness to the dining area, which is not only unappealing but also unhygienic. Aiming for a clean and pleasant dining experience should be a priority for any establishment.
The comments also reveal that certain customers have encountered difficulties, such as being denied plates and only being offered bowls. It is important for a restaurant to accommodate the needs and preferences of all customers, including those with specific dietary requirements or preferences. This lack of flexibility regarding serving dishes could be seen as a hindrance to customer satisfaction.
Perhaps the most alarming complaint is the incident involving a staff member witnessed licking a spoon and returning it to the mint sauce. This is a serious breach of hygiene standards and food safety regulations. Any form of contamination is unacceptable and puts customers' health at risk. This incident should be thoroughly investigated by the management and appropriate action should be taken to prevent such occurrences in the future.
Overall, The Dovecote Pub & Carvery seems to have notable weaknesses that should be addressed to improve customers' dining experience. Cold food, rude staff, unclean surroundings, and a lack of attention to customer concerns are issues that need to be resolved. Additionally, ensuring food safety and hygiene standards are upheld is crucial for the pub's reputation and customer satisfaction. By addressing these weaknesses, The Dovecote Pub & Carvery has the potential to create a positive and enjoyable dining experience for its customers.
Best TL Reviews
The meat is giving out like rations the carvery was more cold than the titanic and staff thought it was funny and laughed about it..wouldnt even take my dogs there to be honest..the dining room was more cold than outside.the carpets are older than david dickinson..unexceptable and avoid like covid.oh and I don't even drink alcohol as got a bad heart so nice try with your lies..your pub is victorian inside and this isn't the only review stating that your food is cold and we definitely will go somewhere else and any recommendations to people around West Bromwich won't include yours.???? and online bullying..lmfaooooo.I've simply left a negative review which isn't against the law and the truth is obviously something you don't like.????♂️..your food was cold.your carpets are sticky and old..the place was cold and the staff were rude and the servings were rations.end of.
Always have a fantastic choice of meat and vegetables and you can also have cottage pie which is delicious. Staff always seem happy and helpful. Will keep going back for more.
This pub is on the main road (hill top) it has it's own car park for quite a few cars. Inside a bar, dining room, party room and Carvery room. Nice clean atmosphere friendly staff, Chinese eat-in and take away. Kids menu available. Carvery has four types of meat and boiled vegetables, mash and gravy. Very delicious must try.
Just moved into the area and had to try this out. I did pick a busy day but the food was fantastic. Quick service and piping hot Carvery, much better than other places I’ve been to. Lots of families here which to me shows it’s a popular place with the locals.
The first and last time I go here, I’ve never been to a place where you have to pay for your food first,also roasted potatoes rock hard to,lady who serves the carvery it’s very rude
NEVER AGAIN! Cane here on Sunday for my birthday, with the intention of booking up for Christmas Day. Thank goodness we tried it. Food was cold and the cauliflower was still frozen inside. Food Absolutely Everywhere. The staff saw someone Lick a Spoon and put it back in the mint sauce and did nothing until my daughter said something. Then a woman who was getting the take away orders threw the ladle in the gravey... If i hadn't have jumped back would have gone all over me. It was the dirtiest place I've ever eaten in. AVOID AT ALL COST.
Honestly the worst place I’ve gone, the roast potatoes were cold the beef and turkey was stone cold and hard and the Yorkshire pudding were soggy definitely won’t come back again. The cook walked off from us when we tried to speak to us and when the lady from behind the bar actually got the manager the lady didn’t even pay attention to me just said give her cash and walked off.
Went here with my family absoluty rubbish my grandchildren have ortism asked 4 a plate said no only bowls they dont like food touching chinese lady server horrible then again all the staff was
Place Pictures
The Dovecote Pub & Carvery Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Alcohol
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Beer
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Healthy options
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Kids' menu
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Wine
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Planning
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Accepts reservations