Quick Facts About The Easy Barber
The Easy Barber place has received a mix of positive and negative comments, which provide insights into their strengths and weaknesses. Let's analyze each comment and identify the recurring themes to form a comprehensive assessment.
Positive Comments:
1. "I have been going to this barbers for years, the ladies who work there are always professional and polite. I wouldn't go anywhere else, and the prices are very cheap for the excellent service they give."
Strengths: The longevity of the customer's relationship with the barbershop indicates a positive experience over time. The professionalism and politeness of the staff contribute to a pleasant atmosphere. Additionally, the affordable prices for excellent service is a strong selling point.
2. "The lovely Becky rescued my disastrous hair. Delighted and only cost £8.99."
Strengths: The positive experience with a specific barber, Becky, showcases the skill and ability of the staff to fix hair disasters. Moreover, the affordable price for this service is commendable.
3. "Nice people. Good price. Not too long to wait. Update: it's still great."
Strengths: The comment highlights the positive customer service with "nice people." The good price and reasonable waiting time are also factors contributing to a positive experience. The additional update reinforces the continued quality of service.
Negative Comments:
1. "Did not listen to what I wanted doing. She just plowed in with the scissors. She must have thought people do not want long hair. I do. I suggest you listen to customers before starting to cut. I paid but I didn't ought to have."
Weaknesses: The customer's dissatisfaction stems from the barber not listening to their instructions and proceeding with a cut that did not match their desired style. This indicates poor communication and a lack of attention to customer preferences. Furthermore, the customer expresses regret about paying for a service they were unsatisfied with.
2. "I would like to comment on Kerry Garrity’s review. I was the man having my hair cut mentioned. She was politely asked to wear a mask as was the rules that the shop legally has to do. She didn’t have one. She then just sat without one. When asked again to wear a mask, she said she was exempt. When politely asked for proof of exemption, she became abusive to staff and started ranting about her rights. She then showed her phone, which she waved in the barber's face, claiming she didn’t have to show anything. She was then politely asked to either get a mask or she would be refused service. (within the staff's rights). She refused to get a mask or leave. She was then told she was not going to be served. She then got really loud and stormed out. She was the one scaring kids. My disabled son has been going there for years & has always been treated with respect and kindness. That review should be removed as not true. Staff shouldn’t have to put up with such abuse!"
Weaknesses: This comment centers around a specific incident where a customer failed to comply with the shop's mask-wearing policy. While it reflects positively on the barbershop for enforcing safety measures, it also exposes their weakness in handling conflict and potentially upsetting situations. It suggests that the staff struggled to maintain a calm and respectful atmosphere during this incident, leading to tension and ultimately impacting the overall customer experience. The negative experience detailed by the customer accused in the initial review also raises concerns about consistency in service quality.
3. "The barber didn’t even listen to me, even though I showed an image of a hairstyle. Ruined everything and literally gave me a bowl cut. Had to wear a hat outside for more than a month."
Weaknesses: This comment revolves around poor communication and a lack of attention to customer instructions. The barber's failure to listen to the customer's desired hairstyle and ultimately providing a disappointing result showcases a lack of skill or attention to detail. The negative impact on the customer, to the extent of having to hide their haircut, suggests a significant failure on the part of the barber.
4. "Quite disappointed really... definitely avoid this place if u like ur hair."
Weaknesses: This brief comment reflects overall dissatisfaction with the barbershop. While the specific reasons are not mentioned, it suggests a lack of consistency or quality in service provision, resulting in disappointment.
5. "Most uneven cut I've ever had, will never go here again."
Weaknesses: This comment highlights a significant quality issue, with the customer receiving an uneven haircut. The inability to achieve a consistent and precise cut represents a lack of skill or attention to detail on the part of the barber.
In summary, The Easy Barber place has several strengths, including professional and polite staff, affordable prices, and the ability to fix hair disasters. However, they also have weaknesses in terms of poor communication, inconsistent service quality, difficulty managing conflicts, and a lack of attention to detail. These weaknesses should be addressed to improve the overall customer experience at the barbershop.
Best TL Reviews
Ihave been going to this barbers for years the ladies who work there are always proffesional and polite i wouldnt go anywhere else and the prices are very cheap for the excellent service they give
The lovely Becky rescued my disasterous hair. Delighted and only cost £8.99
Nice people. Good price. Not too long to wait.
Update: it's still great
Did not listen to what I wanted doing. She just ploughed in with the scissors. She must have thought people do not want long hair. I do. I suggest you listen to customers before starting to cut.
I paid but I didn't ought to have.
I would like to comment on Kerry Garrity’s review. I was the man having my hair cut mentioned . She was politely asked to wear a mask as was the rules that the shop legally has to do. She didn’t have one.She then just sat without one.When asked again wear a mask she said she was exempt .When politely asked for proof of exemption she became abusive to staff and started ranting about her rights, She then showed her phone which she waved in the barbers face claiming she didn’t have to show anything. She was then politely asked to either get a mask or she would be refused service. (within the staffs rights). She refused to get a mask or leave. She was then told she was not going to be served. She then got really loud and stormed out. She was the one scaring kids.My disabled son has been going there for years & has always been treated with respect and kindness. That review should be removed as not true.Staff shouldn’t have to put up with such abuse!
The barber didn’t even listen to me, even though I showed an image of a hairstyle. Ruined everything and literally gave me a bowl cut. Had to wear a hat outside for more than a month.
Quite disappointed really... definitely avoid this place if u like ur hair.
Most uneven cut I’ve ever had, will never go here again.
The Easy Barber Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Payments
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Cash only
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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