The Grand Valley Bar & Kitchen

+44 113 345 6044

210-212 Armley Rd, Armley, Leeds LS12 2LS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Grand Valley Bar & Kitchen

The Grand Valley Bar & Kitchen is an African restaurant in Leeds that has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the place, we will analyze the comments provided by customers.

Starting with the strengths, many customers have commented on the great atmosphere of the restaurant. They mention that it has a nice and cozy ambiance, making it a pleasant place to dine. Additionally, the restaurant offers a combination of services, including a pool table and a bar, which adds to the overall experience.

Another strength mentioned by customers is the friendly and welcoming staff. Specifically, one customer mentioned a waitress named Princess who provided excellent service. This indicates that the restaurant has attentive and personable staff members who contribute to a positive dining experience.

Furthermore, customers have praised the authentic and delicious African food served at The Grand Valley Bar & Kitchen. They particularly recommend trying dishes such as Nyama choma (BBQ beef), Ntaba (fried goat), and fried tilapia. This suggests that the restaurant excels in providing traditional African cuisine, satisfying the palates of customers who enjoy this type of food.

In terms of weaknesses, one of the most significant issues raised by customers is the poor customer service. One customer expressed disappointment in the staff's handling of a missing order and the subsequent lies told by the cashier. Another customer mentioned being treated rudely and having their concerns dismissed by the staff.

Additionally, there have been complaints about the quality of certain dishes. One customer mentioned that their ogbono soup tasted soapy and not fresh, while another customer found their sadza to be poorly prepared and comparable to mashed potatoes. These comments indicate inconsistencies in food quality and preparation.

Another weakness mentioned by customers is the lack of consistency in portion sizes and ingredients. One customer complained about the beef stew having insufficient beef, while another mentioned that their suya dish was mostly bone rather than meat. This suggests that there may be issues with quality control or attention to detail in the kitchen.

Furthermore, some customers have mentioned issues with cleanliness and maintenance. While some comments state that the toilets are generally clean and well-maintained, others have mentioned that they can be wanting, especially when there is a crowd. This indicates a potential inconsistency in the cleanliness standards of the restaurant.

Lastly, there have been comments about difficulties with parking due to recent roadworks and the limited space available. While there is a large car park behind the restaurant, customers have expressed frustration with finding parking nearby.

In conclusion, The Grand Valley Bar & Kitchen has strengths in terms of its great atmosphere, friendly staff, and authentic African food. However, it also has weaknesses in terms of poor customer service, inconsistent food quality and portion sizes, cleanliness concerns, and parking issues. These comments highlight areas where the restaurant can improve in order to provide a better overall dining experience for its customers.

Best TL Reviews

Great vibes only! Love this African restaurant. The service was warm and authentic and the meal was great. Would recommend you pass through if you are in Leeds and love African food. ????

Absolutely disgraceful customer service. If I could give them -5 stars if I could. We rang to tell them that the fish stew was missing from our order when it was delivered and the cashier proceeded to LIE and claim he tried calling us to inform us it was out of stock, when he clearly didn’t. We then asked him if we could have a substitute because we can’t eat rice dry without any stew, he then agreed and said he would send us out beef stew straight away once the delivery driver had got back to the shop.

40 minutes later still nothing so we decided to call back to find out where it was. The cashier once again LIED and said the delivery driver came in and asked for the beef stew to bring to us? This would not have been possible as the delivery driver didn’t even know we rang them to ask for the substitute, only the cashier did.

Not to mention the suya was 60% bone and 40% meat which we had paid £12 for.

After 10 minutes of this man being rude to me and saying there’s nothing he can do and raising his voice at me I had to terminate the call because I was so upset. We have ordered from Grand Valley many times before and being native Nigerians ourselves absolutely loved the food.

However, after this incident I can hand on my heart say we will NEVER be ordering from them again. For customers who regularly orders from them, the way they spoke to me really disappointed me and upset me.

I ADVISE ANYONE THINKING OF ORDERING FROM THIS PLACE DO NOT!!!! The worse experience I have had in a very long time. Now I am left to eat dry rice and dry boney beef. Disgraceful.

I ordered ogbono soup and it was horrible. It left a soapy taste in both of our mouths! it was clearly not fresh! Sadly i will avoid this place in the future

Nice atmosphere and friendly staff . Thanks to Princess our waitress.

I’m not sure which African country you chefs are from but please do better with people’s meals & have knowledge of how the food is prepared if you’re not sure. My sadza today was horrible, like mashed potatoes. Not impressed at all. Threw it away! Usually everything else that I’ve tried from here is ok. I’ll give a 6/10 overall. There’s improvement needed however. We want to have our moneys worth & continue supporting our fellow Africans in the future.

This is a cosy place combining a restaurant, pool table and a bar with facility for transforming part of the restaurant into a private function space for a birthday or similar event. A Southern African menu is a key attraction - try the Nyama choma (BBQ beef), Ntaba (fried goat) or even fried tilapia. It is not very large but can manage space for a spot of dancing and some music. The TVs on the walls tend to show some sports, so yes the kids won't be traumatised by adult or violent scenes. The toilets can be wanting when there is a crowd otherwise they are generally clean and well maintained. Good selection of drinks. I even had a cup of tea! Parking is around at the back of the premises. Recent roadworks around this place make parking a bit frustrating. I haven't noticed any wheelchair users here but that is something for managers to consider.

Placed an order, the beef stew did not have enough beef in it, barely any stew in what I ordered, called and cut the call on me mid convo about my situation. Did not complain was just surprised seen am a regular at theirs.

Advice for customers stay clear not worth it.

Great atmosphere for the family Great food and friendly staff ,And there’s a big car park just behind the place.