The Paget Arms

+44 7792 621586

41 Oxford St, Loughborough LE11 5DP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Paget Arms

The Paget Arms pub has received overwhelmingly positive feedback, with customers praising the vibrant atmosphere, friendliness of the staff, and the delicious food, specifically the burgers. The presence of the landlord, landlady, and their dog Clyde is highly appreciated, with customers stating that they make an effort to get to know their regulars and go above and beyond to ensure a great experience.

One of the notable strengths of the pub is its student-friendly nature. Former students of Loughborough University, who are now locals, consider The Paget Arms their favorite place to go. The pub's landlord, Dave, is highlighted for making a big fuss over them upon entering, creating a welcoming and inclusive environment for students.

Another strength is the pub's ability to handle large social events. One customer mentions that they hired out half of the pub for a social gathering and the staff were lovely, accommodating their needs. This indicates that the pub is capable of providing a great venue for social events and can cater to large groups.

The hospitality and customer service provided by the staff and owners are repeatedly lauded in the comments. Customers appreciate the welcoming and kind nature of the staff, feeling safe and valued when visiting the pub. The owners, particularly Dave, are praised for their dedication to maintaining a friendly and happy atmosphere. Additionally, the staff are helpful in recommending drinks to guests, demonstrating their knowledge and expertise in providing a satisfying experience.

The pub's dog-friendly policy is also viewed as a positive attribute. Customers mention that Clyde, the pub's dog, is super friendly, but if someone does not like dogs, the staff are willing to put him away. This accommodation shows a thoughtful approach towards catering to the preferences and needs of all customers.

In terms of weaknesses, there are a few negative comments that stand out. One customer expresses their dismay at witnessing threatening behavior from the owner towards a young gentleman, seemingly offering to fight them. This incident indicates a serious lapse in customer service and professionalism.

Another negative comment highlights an unpleasant experience with the landlord refusing to serve a customer and their partner. The reasons given for refusing service were disputed by the customer, who felt they were not given an opportunity to defend themselves. This incident reflects a failure in customer service and communication.

Taken as a whole, the strengths of The Paget Arms are evident. The pub has a vibrant atmosphere, offers great food, and is appreciated as a student-friendly establishment. The presence of the landlord, landlady, and their dog Clyde contribute to the positive experience, as they make an effort to personally connect with regular customers. The staff provide exceptional hospitality and go above and beyond to ensure customer satisfaction. However, the weaknesses identified, including instances of threatening behavior by the owner and poor customer service in one specific incident, are significant shortcomings that should not be overlooked or ignored.

Best TL Reviews

Great pub with a vibrant atmosphere. Student friendly, huge beer garden and great food (especially the burgers). The landlord and landlady (and their dog Clyde) are what make this place as great as what it is. They make the effort to personally get to know their regulars and go above and beyond. As former students of Loughborough and now locals to the town this is unquestionably our favourite place to go and Dave always makes a big fuss over us when we enter!

We used this pub as a social and it was perfect, we hired out half the pub and then had an open bar. Was absolutely no issue and the staff were lovely. If you want a pub for a social, the Paget arms is your place

INCREDIBLE pub had my birthday there last weekend everyone had an amazing time and are excited to come back!

The owners and staff 10/10 every time!

Always helping with drink recommendations!

Amazing hospitality!

Dog Friendly!

HIGHLY RECOMMEND! 10/10 ????????????

Absolutely love this pub, such welcoming and kind staff wouldn’t go anywhere else! Recommend this pub to anyone who wants to have a good night and be around the most lovely people :)

Amazing pub, lovely staff they couldn’t be more welcoming! The pub owner Dave is very dedicated to having a friendly and happy atmosphere that makes you feel safe. Couldn’t recommend This pub more! There’s also a dog (Clyde) who is super friendly but if you don’t like dogs then they will put him away with no hesitation. Best pub in Loughborough by a mile!????

Great landlord and Lady very friendly warm welcome great drink selection too

Dave, call yourself a business owner? I am simply amazed how you are.

Absolutely disgusted by your customer service, if you could even call it that. I witnessed threatening and uncalled behaviour towards young gentleman, offering to fight them.

Please whatever you do, no not go to this pub! Unless you want a fight with the owner of course…

Sadly I have to give a one star. It wouldn't let me give a zero. Been there twice before and enjoyed my time there until tonight. Came in with my partner and before we could order the Landlord said he wasn't serving us. We asked why? The reply was that we allegedly used his name in vain ( last night) in the local Chinese to ask for discount. That didn't happen. We were not allowed to defend ourselves. I don't even know his name. Calls himself a landlord? Bad customer service. Wouldn't go back there if it was the last pub in Loughborough. Shame.????