The Railway Hotel

4 Station Rd, Garswood, Ashton-in-Makerfield, Wigan WN4 0SA United Kingdom of Great Britain and Northern Ireland

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Quick Facts About The Railway Hotel

The Railway Hotel is a pub located in Garswood, known for its friendly staff and traditional atmosphere. The comments provide a mixed view of the pub, with praise for its friendly locals, well-kept real ale, and pleasant beer garden, but also criticism of the rude landlady and poor customer service. In order to analyze the strengths and weaknesses of The Railway Hotel, let's delve deeper into each aspect mentioned in the comments.

One of the key strengths of The Railway Hotel is the friendliness of both the locals and the staff. Many commenters mention feeling welcomed and comfortable in the pub, even if they are not from the area. This positive and inclusive atmosphere is a significant advantage, as it encourages customers to frequent the pub and fosters a sense of community.

The pub is also commended for its well-maintained real ale. Real ale enthusiasts are likely to appreciate the effort put into ensuring the quality of this specific type of beer. This strength can attract a niche audience interested in real ales and beer connoisseurs who value the pub's commitment to serving quality beverages.

Another strength mentioned in the comments is the amazing beer garden. This feature becomes especially appealing on hot summer days, creating a great outdoor space for patrons to enjoy their drinks and socialize. The presence of a spacious and pleasant beer garden can be a significant draw for customers, particularly during favorable weather conditions.

However, there are weaknesses that need to be addressed as well. One negative aspect highlighted by a commenter is the rude landlady. This kind of disrespectful behavior can create an unpleasant experience for customers and could undermine the friendly atmosphere otherwise associated with The Railway Hotel. Any incident of rudeness or disrespectful behavior by staff members needs to be swiftly addressed and rectified to preserve the pub's positive image.

Furthermore, many comments criticize the customer service and describe it as judgmental based on appearances. This suggests that some patrons have had negative encounters with staff members who were unfriendly or made inappropriate comments. This is a significant weakness, as it affects the overall experience and can deter customers from returning or recommending the pub to others. Improving the training and attitudes of staff members towards customers is crucial in order to address this weakness.

Additionally, one comment mentions that the pub used to show Liverpool Champions League games but stopped paying for the BT service, forcing customers to find alternative venues. This can be seen as a weakness for football enthusiasts who enjoyed watching games at The Railway Hotel. Not providing a popular sports channel may result in the loss of potential customers who are looking for a pub to watch live sports events.

Another weakness pointed out is the lack of food service. While the comment suggests a nearby sandwich shop that delivers to the pub, not offering food on-site can be seen as a downside for customers who prefer to dine and drink in the same establishment. This absence may limit the pub's appeal to a broader clientele seeking a more comprehensive dining experience.

In conclusion, The Railway Hotel in Garswood has several strengths, including its friendly locals, well-kept real ale, and appealing beer garden. These aspects contribute to a positive and welcoming atmosphere. However, there are weaknesses that need to be addressed, such as the rude landlady, poor customer service, the lack of a food menu, and the absence of the BT service for live sports. By addressing these weaknesses and continuing to emphasize its strengths, The Railway Hotel can enhance its reputation and attract a wider range of customers.

Best TL Reviews

Both locals and staff in here always seem to be extremely friendly. A good traditional pub. They keep their real ale well too.

Really nice pub, I've been in here a lot for the Liverpool Champions League games the past year or so but they not paying for BT anymore. Have to watch somewhere else sadly.

Went in August when it was absolutely roasting. The beer garden was amazing.

Land lady disgustingly rude. Never experienced anything like it in my life. Am considering to prosecute.

The least friendly pub in the country,(travel up. And down the country and internationally) customer service is shocking and very

judgemental on appearance. Was asked if I brought my own pint glasses ito the pub!!!!!!! There are no pubs anywere near. Can be locked up for this behaviour in 2022. Am stunned.

Was asked

The best local pub ever, Karen and Ste who have run it for over 19 years always make everyone welcome. Real ales on tap, TVs in every room and large screen in games room for sports and the largest, sunniest beer garden you could want. A pub pub......????

The real ale was lovely, friendly and has a large garden. Worth popping in if you get off the train at Garswood.

Nice local pub for the village of Garswood serving a selection of good beers, branded lagers and wines/spirits. Inside is dated but has a homely feel and friendly staff. The majority of football and sporting events can be watched here. There's even a big screen/projector in the annex for high origins Ganges and when it gets busy. Outside there is ample seating for those rare occasions when the sun doth shine and a large green with some (very dated) play equipment for children.

Very friendly place. Make you feel welcome even if you’re not a local.

Don’t serve food here but there is a sandwich shop round the corner who will deliver to the pub. Really nice place. Worth a stop here if your in the area.