Twist Salon & Barber Inc

+1 410-799-4493

6520 Old Waterloo Rd, Elkridge, MD 21075 United States of America

Open Today: -

Quick Facts About Twist Salon & Barber Inc

Twist Salon & Barber Inc has received a mix of positive and negative comments, which provides insight into both its strengths and weaknesses. By analyzing these comments, we can gain a better understanding of what makes this place stand out, as well as areas where improvements could be made.

One of the main strengths highlighted by customers is the quality of the haircuts. Multiple customers mentioned that they were extremely satisfied with the end result and that their stylist/barber delivered exactly what they wanted. This indicates that the staff at Twist Salon & Barber Inc are skilled and competent in their craft, capable of providing excellent haircuts that meet or exceed customer expectations. The fact that the shop has both salon and barber services is also a plus, as it can cater to a wider range of customers with different hair needs.

Another strength mentioned by customers is the friendliness of the staff. Many people expressed appreciation for the kind and nice treatment they received during their visit. This positive customer service experience contributes to a welcoming and pleasant atmosphere, which is crucial for building a loyal customer base. Additionally, the prices at Twist Salon & Barber Inc were frequently praised as being affordable and cheap. This affordability makes the salon/barber shop accessible to a wider range of customers, attracting those who may be price-conscious or on a tight budget.

However, despite the positive feedback, there are also some weaknesses that were mentioned. One customer complained about having the worst haircut they've ever had and vowed to never return. This negative experience shows that there may be inconsistencies in the quality of cuts received at Twist Salon & Barber Inc. It is important for the business to address this issue and ensure that all stylists/barbers are able to consistently deliver high-quality haircuts to maintain customer satisfaction.

Another weakness mentioned by one customer is the unfair treatment they received. They claimed that another customer was taken ahead of them, despite arriving later, because they had been a long-time customer. This incident demonstrates a lack of professionalism and fairness in the service provided. It is crucial for businesses to treat all customers equally and not prioritize certain individuals based on their loyalty. This issue needs to be addressed by the management at Twist Salon & Barber Inc in order to maintain a positive reputation and retain customers.

One minor complaint mentioned by a customer was the smell of curry during their wait. While this may seem insignificant, it is still important to address as it can negatively impact the overall customer experience. Ensuring that the waiting area is clean and free from any unpleasant odors can help to create a more pleasant environment for customers.

In conclusion, Twist Salon & Barber Inc has several strengths that contribute to its positive reputation, such as the quality of haircuts, friendly staff, and affordable prices. However, there are also areas for improvement, including addressing inconsistencies in the quality of cuts, ensuring fair treatment of all customers, and creating a pleasant waiting environment. By addressing these weaknesses, Twist Salon & Barber Inc can continue to provide excellent service and maintain a loyal customer base.

Best TL Reviews

Twist was an excellent experience for my 10yr old son. He is super picky and is never happy with his hair cuts. He was thrilled with his cut. We will definitely be visiting Marianne again. I would highly recommend this shop. They were quality, fast and cheep.

People are very friendly, and you can't beat the prices! I have had my hair cut/styled by Jennette a few times, and she is the best! Can't recommend Jennette and the shop more!

This place is awesome! The people who work here are kind and nice as they give you perfect and quality haircuts at quality prices. As a guy, I came in late spring with a lot of wavy hair in a style I've had forever and a picture of what I wanted to change it to and not only did they meet the photo but went above and beyond it. I highly recommend and thank Hou for his service!

They’re very friendly but unfortunately it was the worst haircut I’ve ever had. Never going back and I don’t recommend it. Now I have to deal with this haircut for a week or two ????

I'm impressed! This is a very nice and friendly barber shop. Denise gives really good layer cuts. My only complaint is their lunch smell - maybe it's just today, somebody had cooked curry during my wait. Once you get your hair process started though, this is such a minor issue that you would forget about it in a heartbeat. Will go back for sure.

I was relatively new to Twist when I walked in. The one lady who cut my hair is extremely nice and definitely knew her business. I would recommend this to anyone although I would make sure your particular about how you want your hair cut. Step-by-step would probably be for the best.

If you want to be treated unfairly, then this is the place. While I was waiting for my turn, they took another customer who came after me without an appointment. When I asked why? I have been told he has been coming to the store for last 15 years. They lost five customers today. Very unprofessional!!

Great experience. Great price. Cash only if under $20. Men's haircut is $15 so maybe bring cash for that. Thanks for the service!