Quick Facts About Tyne Tees Entertainments
Overall, the comments about Tyne Tees Entertainments place highlight both strengths and weaknesses of the establishment. To provide a comprehensive analysis, these strengths and weaknesses will be discussed in detail.
Starting with the strengths, the comments mention that the arcade is amazing and that there is a great variety of games, including coin pushers and slots. This suggests that the entertainment offered by the arcade is enjoyable and appealing to customers. Additionally, one individual mentions spending a lot of time on a specific machine, indicating that the arcade has options that can captivate and engage visitors.
Another positive aspect highlighted in the comments is the friendliness of the staff, specifically mentioning the lovely staff working at the establishment. This is an important strength, as friendly and helpful staff can enhance the overall customer experience and create a positive and welcoming atmosphere.
Furthermore, the comments mention the ticket prizes being "insanely good" and of high value. This implies that the prizes offered at Tyne Tees Entertainments place are desirable and rewarding, which can provide an incentive for customers to continue visiting and spending money in the arcade.
Moving on to the weaknesses, one of the most significant issues raised is concerning customer care from the manager. It is mentioned that the manager refused to address an issue with a ticket, resulting in a negative experience for the customer and their decision to never return. This highlights a lack of customer service and an unwillingness to rectify issues, potentially causing customers to feel unsupported and dissatisfied.
The comments also mention a negative experience at the café, specifically referring to rude and arrogant staff and a lack of compassion. This indicates a poor customer service experience in the café, which can impact the overall impression of the establishment and discourage customers from returning. Additionally, the comments mention issues with hygiene in the café, specifically finding dead bugs in a vinegar bottle. Poor hygiene practices and concerns can greatly impact the reputation and trustworthiness of an establishment.
Another weakness mentioned in the comments is the quality of food and drinks in the café. One individual states that the mushrooms in the breakfast were watery and tasteless. Additionally, another customer complains that the milkshake lacked flavor and was not worth the price. These comments indicate that the café may have shortcomings in terms of food quality and taste, which can lead to customer dissatisfaction and a negative overall experience.
Lastly, one comment mentions that the café is more expensive than expected for a café, suggesting that the pricing may not be perceived as fair or reasonable by customers. This can be a deterrent for individuals considering visiting the café and may lead them to seek other dining options.
In summary, the strengths of Tyne Tees Entertainments place include an amazing arcade with a variety of games, friendly staff, and high-value ticket prizes. However, the weaknesses identified in the comments are a lack of customer care from the manager, rude staff and poor hygiene in the café, low-quality food and drinks, and higher prices compared to expectations for a café. These weaknesses can greatly impact the overall customer experience and may dissuade individuals from returning to the establishment.
Best TL Reviews
Up until last weekend I would of given this arcade 5 *s we often take our daughter and her friends and spend a few hours using what money we can afford, when the kids went to get prizes with there tickets in which they save until they can get something good we had a ticket that shows the amount of tickets but because the bar code is faint the manager said there's nothing she can do ,there was something she could of done but she made her choice what i can say even though we've gone for the past 8 years we will not been going back again customer care from the manager is none it's a shame because the staff there are lovely so for me I would not recommend this place
Day to the seaside spoilt by rude arrogant cafe staff. Spent decent money in cafe on morning of arrival on breakfasts and drinks for 5 people. Later returned for teatime for some cake and hot drinks for 5 again, we also had brought our own fish n chips to eat before the cake. Little ones (2 babies under 2yrs old) were cold and wanted to eat indoors out of the chilly wind. Was rudely shouted at and refused service because we had some of our own food. Even though we said we wanted to buy a round of cakes and hot drinks we were rudely ushered out with unbelievable attitude from staff. Cafe was empty! Not like they were busy. Absolutely disgusting attitude and lack of compassion .Completely unnecessary way to treat paying customers!!!
We had breakfast in the cafe don't have the mushrooms because the very watery and there's no taste
The arcade is amazing. The food.....hmmmm debatable because for 2 meals was £20 and THAT is expensive when its meant to be a cafe not a restaurant!
The milkshake tasted like a cup of milk with a SPRINKLE of chocolate.
I WOULDN'T eat again from here but id go to the arcade 100%
Great arcade with a multitude of games, coin pushers and for the adults, slots.
I personally spent a lot of tine on the 20p Pearl machine.
Though I did not play the slots I could see that there was a fair selection of old school and more modern digital slots to pick between.
My only gripe with this arcade is that the ticket value felt very low compared other establishments but other than that it was a great place to spend the day and I will definitely go again if I am in the area.
0 stars if I could due maiy to the CAFE and its staff. THE CAFE STAFF ARE RUDE AND THE HYGIENE IS AWFUL. Took my family for breakfast only to sit down and half way through my bacon sandwich that was literally floating on the plate with grease to discover a large amount of dead bugs in the vinager bottle. We spent a good amount of money here and when I asked about sauce I was rudely told I'd have to pay extra. There was one other family there who had also spent a lot of money in the cafe and the mum tried to charge her phone in the empty plug by her chair to be again rudly told she was not allowed to use any of their electric. The attitude of the staff was shocking. Very disappointed will never go to this cafe again.
Went here yesterday for a few hours brilliant cafe the Sunday dinner is delicious drinks a bit expensive but the prize on the tickets are insanely good my favourite game was the one where you have to hit the car in the bin to get points it’s better then the amusements next door so I recommend you go to this one thanks charlie
Daughter loves it here , friendly lady staff on Christmas Eve, Cafe too
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Tyne Tees Entertainments Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Amenities
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Good for kids
Today
Opening Hours
| Monday | 09:00 AM - 10:30 PM |
|---|---|
| Tuesday | 09:00 AM - 10:30 PM |
| Wednesday | 09:00 AM - 10:30 PM |
| Thursday | 09:00 AM - 10:30 PM |
| Friday | 09:00 AM - 10:30 PM |
| Saturday | 09:00 AM - 10:30 PM |
| Sunday | 09:00 AM - 10:30 PM |
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