U Top (beauty supply) Fashion & Beauty Inc.

+1 217-527-8867

838 S Grand Ave E, Springfield, IL 62703 United States of America

Open Today: -

Quick Facts About U Top (beauty supply) Fashion & Beauty Inc.

U Top Fashion & Beauty Inc., a beauty supply store, has received several positive comments highlighting its strengths. Some of the key strengths of the store are as follows:

1. Wide range of products: The store carries items that are not easily found elsewhere, including different colors. This gives customers access to a variety of options that may not be available in other stores. The store is also praised for having enough inventory, ensuring that customers find the products they need and preventing situations where specific items are out of stock.

2. Friendly and professional staff: The owners, Mr. and Mrs. Susan, are commended for being ready and available to assist customers. Their friendliness and professionalism contribute to a positive shopping experience. Customers appreciate their kindness and the pleasant atmosphere created by the couple.

3. Good customer service: The store is praised for providing great service. The staff, especially a young lady, is mentioned as being welcoming and helpful. Customers feel valued and supported in finding the products they want. Additionally, there is a willingness to order specific items if they are not available in the store, ensuring customer satisfaction.

4. Convenient location and affordability: The store is located in a convenient area, attracting customers who are in town. It is also mentioned as being clean and affordable. These factors contribute to a positive overall experience for customers.

However, there are a few weaknesses identified by the comments:

1. Lack of in-store try-ons and Covid-19 restrictions: Due to Covid-19, customers are not able to try on hair products before purchasing. This can be a significant drawback for those who value the ability to try on items for fit and style before making a purchase. This limitation may result in some customers refraining from visits until the restrictions are lifted.

2. Lack of restroom facilities: One customer comments on the absence of restroom facilities in the store. This omission is seen as a negative aspect of customer service, as it could inconvenience customers who spend a significant amount of time in the store. Providing facilities for customer convenience is considered essential in delivering a positive shopping experience.

3. Politeness towards regular customers: One commenter suggests that the store could improve its politeness towards regular customers. While it is acknowledged that it is a beauty supply store, where the expectation of politeness may be lower, showing appreciation to regular patrons can contribute to customer loyalty and satisfaction.

In conclusion, U Top Fashion & Beauty Inc. has several strengths, including a wide range of products, friendly and professional staff, good customer service, convenient location, and affordability. However, it also has some weaknesses, such as the inability to try on products due to Covid-19 restrictions, the lack of restroom facilities, and the potential for improvement in politeness towards regular customers. Addressing these weaknesses can help further enhance the overall customer experience at the store.

Best TL Reviews

I'm happy with this store. They carry items I can't find elsewhere (including different colors) unless I order online. And they have enough inventory! Nothing worse then needing 3 bags of hair and only 2 are available. I stop by every time I'm in town.

Still not able to try on hair because of Covid19. I still purchased products. Won't be back until the ban is lifted.

Mrs Susan and her husband is always ready and available to assist everyone that walks through their doors. They are one of the most friendliest and professional couples in Springfield business. Thank you both for your business and kindness ????????❤️❤️

Great service and the young lady made me feel very welcoming. If they don't got the hair you want they will order it.

This place has lots of items you can purchase but never will go again because they don't have a place that you can use the restroom and when you spend a lot of time this is something that is essential to good customer service. We spend lots of money in these stores why is the expectation that we go to the business down the way to empty our bladder?

The owner here is very nice she was surprised that I spoke to her and held a conversation with her because customer's when they come in they just shop,pay & go. Not me I was in the back trying on all types of wigs & had a fun time while I was doing it???? I had a girl help me in the back she was so sweet & patient. I brought a wig it was on sale I love it! Only paid $22.00 with tax. I will be going back to buy more wigs fir my photo shoot ????

They could be more polite to their regular customers but hey it's a beauty supply.

Everything needed for a proper manicure in one location. I've been coming here for several years now and they've never been out of stock. This location is convenient, clean and affordable.