Quick Facts About Wokfusion
Wok Fusion has received primarily positive feedback from customers, highlighting several strengths of the establishment. Firstly, customers have praised the quality of the food. They mention that the food is freshly made, hot, and packed well, indicating a strong emphasis on food preparation and presentation. Customers also appreciate the generous portion sizes, suggesting that Wok Fusion provides value for money in terms of portion-to-price ratio. Additionally, one customer from Thailand specifically commends the quality of the rice, stating that it is better than what they have experienced in their home country. This positive feedback on the food quality and taste suggests a strong culinary expertise and attention to detail at Wok Fusion.
Another strength of Wok Fusion is its customer service. Multiple customers express their satisfaction with the service they received. They mention that the delivery drivers and the waitstaff were incredibly nice, friendly, and welcoming. Customers appreciate the fact that the staff took the time to chat with them, making them feel valued and creating a positive dining experience. In one instance, a customer with COVID-19 notes that the driver went above and beyond by maintaining proper distancing protocols and extending well wishes for their recovery. This exemplary customer service is indicative of a customer-centric approach and a dedication to ensuring customer satisfaction.
Customers also appreciate the convenience provided by Wok Fusion. Several comments highlight the ease of parking, which can be a crucial factor for customers seeking a hassle-free experience. The availability of takeaway and delivery services is also mentioned positively, as it caters to different customer preferences and needs. This convenience factor contributes to the overall positive customer experience and increases customer satisfaction.
However, it is important to mention some weaknesses that have been expressed by a few customers. One comment suggests that the food quality has declined since the change in management. Specifically, they mention that the food is average and that the chicken tasted like leftovers from the previous night. This indicates that there may be inconsistencies in food preparation and quality control, which could impact the overall dining experience. Another comment mentions a negative experience with service, citing a prolonged wait time for drinks and cold rice. Such instances of subpar service can leave customers with a less favorable impression and may hinder overall satisfaction.
Additionally, one customer notes a discrepancy in the enforcement of their "No Dogs Allowed" policy, which raises concerns about the consistency and clarity of their rules and regulations. Inconsistencies like these can create confusion and potentially impact the overall dining experience.
In summary, Wok Fusion showcases several strengths, including high-quality food, generous portion sizes, exceptional customer service, and convenient services like parking, takeaway, and delivery. However, there are also weaknesses identified, including inconsistencies in food quality and service and potential discrepancies in policy enforcement. Addressing these weaknesses could further enhance the overall dining experience at Wok Fusion and lead to increased customer satisfaction.
Best TL Reviews
We had a takeaway at the weekend from Wok Fusion as we're staying in Plymouth and hadn't booked anywhere for an evening meal. The food was beyond belief it was just so good. Not what we're used to from a takeaway. You could see it was freshly made and it was really hot, full up and well packaged. We visited the restaurant today (Monday 2/8/21) and ate in, as we were determined to eat again from Wok Fusion before we go home. It was that good. The food portions are really generous, the service was fantastic and the delivery drivers and the waitress were just so incredibly nice and chatted to us for ages and made us feel really, really welcome. 100% best experience we've had anywhere in Devon during our 2w holiday. Fantastic food, fantastic service. Thank you so much. Ps. Easy parking down the side of the Mutley Bapist Chapel. Well worth the visit to eat in, takeaway or delivery. 10 out of 10.
Great service, food delivered hot, amazing taste, well packed, very filling. They were also happy to work with the fact that I have covid at the present. Even the driver waited back from my door, greeted me with a smile, and wished me to get well soon and to enjoy my meal. Amazing customer service!! I will definitely be back as putting all of the above together, it was worth the price.
I, Thai people, can confirm that the rice is really good and better than eating in Thailand.
Under new management by the looks of things and it’s gone DOWN hill. NO Boxes anymore. Food is very average, and the chicken tasted like it was last nights left overs pre cooked. On a scale of 1 to 10. Score 3.
Very disappointing after being closed for a while. Much better food down the road.
Ordered a large order online - arrived when they said it would. Food was amazing - the salt and pepper chips were especially mind blowing! Will be ordering here regularly from now now on.
Amazing! The food was delicious, the staff were really friendly, and it was a great atmosphere. Really good value for money, we will definitely go again.
Good food - however the service leaves something to be desired. After sitting down we waited 20 minutes for our drinks order to be taken. Ten minutes later our drinks were served along with our food order taken.
Our rice arrived followed by the rest of our food 5 minutes later; resulting in cold rice.
There is also a 'No Dogs Allowed' sign on the front door - However this rule doesn't seem to apply as the table behind us were allowed to have their non-service dog sit by their chair.
After a minor inconvenience that was handled wonderfully by the staff in an extremely friendly and helpful manner our food was redelivered piping hot and was absolutely delicious. Highly recommended restaurant that we have had many times. Great food, great price, great staff.
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Wokfusion Info
Amenities
Service options
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Delivery
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Takeaway
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
Offerings
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Healthy options
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Planning
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Accepts reservations
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
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| Tuesday | Closed |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 11:00 PM |
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