ZL Nails

+1 845-691-4046

3650 US Highway 9w, Highland, NY 12528 United States of America

Open Today: -

Quick Facts About ZL Nails

ZL Nails Place has received a mixture of positive and negative feedback from customers. To accurately assess the strengths and weaknesses of the salon, we will examine the comments and experiences shared by customers.

Starting with the strengths, many customers have commented on the aesthetic and cleanliness of ZL Nails Place. One customer mentioned that the salon is "absolutely gorgeous inside." This implies that the salon has put effort into creating an appealing and visually pleasing environment for their clients. Additionally, the mention of the massage chairs being of good quality and giving a good massage indicates that the salon has invested in comfortable and enjoyable amenities for their customers. The fact that the staff members are described as "nice" is also a positive attribute as it shows that they have good customer service skills and are welcoming.

Another strength of ZL Nails Place is their ability to accommodate customers on short notice. One customer expressed appreciation for being squeezed in even though they were unable to be accommodated by their usual salon. This shows that ZL Nails Place is flexible and willing to accommodate customers to the best of their ability, which is a positive aspect for those who may require last-minute appointments.

Several customers have also praised the quality of the service provided at ZL Nails Place. One customer specifically mentioned that the salon did a "really good job" and another stated that they were "very happy with the service." These positive feedbacks indicate that the salon has the capability to provide high-quality nail treatments.

However, despite these strengths, there are several weaknesses that have been identified by customers. The most common complaint relates to the rough and careless treatment experienced during appointments. Multiple customers mentioned that their nails were filed and drilled too roughly, resulting in discomfort, pain, and damage to their natural nails. One customer even described the experience as the "worst manicure of my life." This indicates a lack of attention to detail and a disregard for the well-being and satisfaction of the customers.

Another weakness highlighted in the comments is the poor customer service exhibited by some staff members. Customers have mentioned incidents such as being yelled at, complained about in a foreign language, given dirty looks, and being charged a different price than quoted. These experiences contribute to a negative and uncomfortable atmosphere in the salon. Staff members should strive to create a welcoming and inclusive environment for their customers, which includes treating them with respect and addressing any concerns or issues in a professional manner.

The dissatisfaction with the quality of the nail treatments is also a significant weakness of ZL Nails Place. Multiple customers mentioned that their nails did not turn out as desired, with issues such as streakiness, thickness, incorrect shaping, chipping, and lack of desired design. This suggests a lack of skill and attention to detail on the part of the nail technicians.

In conclusion, ZL Nails Place has both strengths and weaknesses. The salon has a visually appealing and clean environment, accommodating short notice appointments, and some customers have praised the quality of their service. However, there are several weaknesses that need to be addressed, including rough treatment, poor customer service, and dissatisfaction with the quality of the nail treatments. These issues have left customers feeling disappointed, uncomfortable, and sometimes even in pain. Improvements in these areas would greatly enhance the overall experience at ZL Nails Place and potentially attract more satisfied and loyal customers.

Best TL Reviews

so diapointed with how my nails came out. the lady was super rough with the drill, burned by nails multiple times there was stuff all around my nails, it's super streaky and thick and the shape is supposed to be coffin! i hate them and im so upset that these were the final product. i went a time before this and the lady that did my nails did them amazingly but this is just horrendous.

I went to this place because my normal nail salon couldn’t fit me in on short notice. I decided to give them a try because they were right next to my job. I have to say that this place is absolutely gorgeous inside and they’re very kind, squeeze me in on short notice and they did a really good job - better than my usual place. I am so happy with the service here, I will be returning from my future needs.

Made an appointment well in advance and still had to wait for 45 minutes to be helped, but they had no problem taking 4 walk-in pedicures who came in AFTER me (pedi’s bring in more money right?) Went for a gel manicure and removal of the old gel manicure I’d gotten there 2 weeks earlier. The woman who assisted me lightly filed and briefly soaked them in acetone with foil wraps before roughly taking the drill all the way down to my natural nails to remove the gel. I kindly asked her not to use the drill on my nails and she gave me a hard time saying I “have to wait longer then”. I told her I understand it’s faster but i would prefer that the drill not be used. She soaked them for longer but then used an extremely course file instead of a gel pusher to get the rest of the gel off which left DEEP scratches in my nails. She completely ruined my nails in one sitting. I told her I changed my mind about the gel manicure, and had to head out. (My nails were in NO shape to take another coat of gel) She then started shouting to her coworker in her language and gesturing at my nails which made me very uncomfortable because it was clear that she was complaining about me. I have been here many times over the years, but after this I will NOT be back. They are interested in getting people in and out as fast as possible at the cost of your nail health.

Worst manicure of my life! I have been going there on and off for several years since they are so close to my house. They are usually OK, nothing special, but it works if I am short on time and can't go somewhere better. I went in tonight for a gel manicure and pedicure. The woman who did my manicure was so rough on my nails and had the absolute worst attitude. She was very abrupt and barked at me abruptly every time it was time to switch hands. That was not so bad and I wrote it off as a communication style difference. But then she started getting angry and actually yelling at me about where my thumb was going in the gel curing oven. She did it a few times in a row and I actually asked her to stop yelling at me. She did not stop but then started lecturing me loudly about that I had let my manicure go too long. It was truly unbelievable. I have had thousands of manicures in my life and have not experienced anything like this. I did not stay for the pedicure of course. I got out of there as soon as I could and I will not return. What kind of a "service" is that?!?! They should promptly fire that nail technician.

Worst nails…I was far from my go-to and decided to get a pedicure and fill at this place and didn’t get the color I wanted for my nails and my nails weren’t even square shape at the end. They looked rectangle with bumps and my toes looked like alright if it was be doing them. My mom as week got her nails done and a pedi and the total was $170 something I would be fine with paying if the job was done right.

I asked for round nails with a design . Got regular square nails with no design . They’re all chipped after a few days and different shapes on each nail

Worst pedicure ever I wish that I could give them zero stars!. The girl was really rude and she kept giving me dirty looks and was a miserable person! She made me feel very uncomfortable because I could tell that she was talking about me to the other worker! This is very unprofessional and mean! She quoted me one price and then charged me a different price. They rip you off there!! I’ll never come back!!!

Very clean and pretty place. The massage chairs are great quality and give a good massage. The people are nice too - I'll be going back.