4G Nails

+1 925-625-4860

2583 Main St, Oakley, CA 94561 United States of America

Open Today: -

Quick Facts About 4G Nails

Strengths:

1. Excellent customer service: Many customers praised the kind, respectful, and professional demeanor of the associates at 4G Nails. The staff greeted customers upon arrival, offered a wide selection of nail colors, and provided a list of services to choose from. The associates were attentive and took their time to ensure a great experience.

2. Sanitary practices: Customers appreciated the salon's emphasis on hygiene and sanitation. The use of fresh, sanitary plastic in the foot bath and the sealed clippers opened in front of customers created a feeling of cleanliness and professionalism. This level of attention to cleanliness contributed to customers' positive experiences.

3. Skillful nail technicians: Various customers mentioned specific nail technicians, such as Rocky, Lilly, Tiffany, and others, who provided exceptional service. These technicians were praised for their attention to detail, creative designs, and ability to deliver long-lasting results. Their expertise helped customers feel satisfied with the outcome of their visits.

4. Comfortable atmosphere: Customers found the salon to be clean, without overpowering nail polish odors. The salon provided comfortable seating for customers while their nails dried, and there was no rush for customers to leave with wet nails. The overall atmosphere of the salon contributed to a relaxing and enjoyable experience.

5. Positive reviews and recommendations: Many customers expressed their satisfaction with 4G Nails and recommended the salon to others. This positive word-of-mouth marketing can attract new customers and contribute to the salon's success.

Weaknesses:

1. Poor customer service experience: One customer had a negative experience with the salon's phone service. They encountered difficulties making an appointment, experienced multiple hang-ups, and felt the staff may have treated them poorly due to assumptions or biases. Such behavior can leave a negative impression on customers and discourage them from returning or recommending the salon.

2. Negative encounter with a specific employee: Another customer mentioned encountering a rude and unhelpful employee named Ben. This negative experience affected the customer's perception of the salon and left them with a feeling of disrespect. Customers may hesitate to return if they encounter similar behavior from staff members.

3. Inadequate response to customer concerns: A customer complained about the lack of assistance when their husband experienced discomfort due to the odor of nail products. Despite requesting a fan for relief, they were denied by an employee named Ben, who was rude and unhelpful. This failure to address customer concerns promptly and effectively can diminish the salon's reputation and discourage repeat visits.

4. Potential loss of business: The negative experiences mentioned in the comments, particularly the encounters with Ben, could lead to a loss of business for 4G Nails. Dissatisfied customers may choose not to return or discourage others from visiting the salon. Addressing these concerns and ensuring a positive customer experience is crucial to maintaining and growing the salon's customer base.

In conclusion, 4G Nails has several strengths, including excellent customer service, emphasis on hygiene, skilled nail technicians, a comfortable atmosphere, and positive reviews and recommendations. However, weaknesses such as poor customer service experiences, negative encounters with specific employees, inadequate response to customer concerns, and potential loss of business need to be addressed and improved upon to maintain and enhance the salon's reputation and success.

Best TL Reviews

Always a great experience at 4G Nails. I arrived a little early and was greeted by two associates. I was escorted to a station and given a set of nail colors to choose for my pedicure. I love that this salon has a fresh sanitary plastic in the foot bath. The clippers are sealed in a plastic bag and opened in front of me, giving a great feeling of sanitized instruments. I was given a list of services from ranging from $30-$60 for pedi, gel and amazing leg massage. A very clean salon, no powerful nail polish odors. Associates were kind, respectful and professional. After the pedicure I was comfortable sitting in the salon chair whike my nails dried. No rush at all to leave with wet nails. I'll make an appt in 6 weeks for another great pedicure and salon day.

Great service done by Rocky. He's quiet does a fabulous job

I first saw his work on IG and wanted to give there from the first post. Takes his time and does not cut your fingers and cuticles so that you bleed. Definitely worth the drive and money. Highly recommended.

Amazing, detailed, creative, not rushed and long lasting! Priced right, check out their pedicures too! Do you see that flower?! Stunning!

First time in yesterday and saw Lilly. She had an amazing eye for detail and gave me exactly what I asked for. I'm thinking I finally found my new nail salon.

I called this place trying to make an appointment for my mother who was very busy and couldn't call. The first time I got a woman asked for a certain time was told no I responded "Oh OK have a good night" the woman I guess assumed I already hung up. I hear her very irritated yell "Oh my God!" Then I called again thinking maybe I got the wrong place and I asked to confirm if it was the nail salon I was told "No" I then decided to go Google the place to make sure I had the right phone number. I did so I called again. And this time I herd someone answer the phone then put it down. I figured it was they just needed a second then could help me keep in mind I could hear a bunch of laughing in the background. Nope I was then Hung up on. So still wanting to get my mother the appointment I called again. Got put on hold for about 10 minutes. The phone got answered and the hung up again. I don't know if this was all done in sexism/Homphobia cause I was a man asking for a full set of nails or what. Not that they were even for me in the first place.

Was brought her for the first time by my daughter-in-law as a birthday gift for a pedicure. The lady's there are very nice and friendly and took very good care of us. Also received gifts for it being my birthday. Would highly recommend visiting if you are in need of some pampering. I will definitely be back.

Long story short BEN lied and was rude the entire time my husband and I where in here.

My husband and I are currently in this establishment. We both are getting pedicures, I also got my nails done. This is our second time here but the lady they helped us the first isn’t here. The smell of my nails while being so close to my husband caused him to overheat and feel fatigued. We ask BEN to give us a near by fan to help he replied “no, It doesn’t work.” So someone else offered to turn the ac on for him. It didn’t help much so someone else got the exact fan I ask him to use in the first place for my husband. Long story short he lied and was rude the entire time my husband and I where in here. My husband and I are both black business owners and find the leave of disregard appalling. My husband and I will not be coming back.

Thank you BEN for you blatant disrespect. Unfortunately for the women working today y’all will loss business for one bad apple.

Ask for Tiffany or Rocky! They are amazing artists and your nails will look fabulous! I am like most women and jump around from nail salon to nail salon because I just never found the perfect place! Well I’m looking no further! I’ve found this gem and suggest you give them a try!!