A J Nail & Spa

+1 313-882-8888

16828 Kercheval Ave, Grosse Pointe, MI 48230 United States of America

Open Today: -

Quick Facts About A J Nail & Spa

A J Nail & Spa has received a mix of positive and negative comments from customers. By analyzing these comments, we can identify the strengths and weaknesses of the establishment.

One recurring strength mentioned by multiple customers is the beautiful interior presentation. Customers appreciate the aesthetic appeal of the salon and find it visually pleasing. This suggests that A J Nail & Spa has put effort into creating a visually appealing environment for its customers.

Another strength highlighted by customers is the friendliness of the staff. Many individuals mentioned feeling welcomed and appreciated by the employees. This positive customer service experience contributes to creating a pleasant atmosphere within the salon.

Several customers also praised the quality of the service they received. They were satisfied with the outcome of their nail treatments and expressed their intention to return to A J Nail & Spa. This suggests that the salon has skilled technicians who are able to deliver satisfactory results to clients.

However, there are several weaknesses that have been pointed out by customers. One of the most significant weaknesses is the inconsistency in the quality of service. While some customers were satisfied, there were others who had negative experiences. One customer mentioned receiving poorly shaped nails that took an excessive amount of time to complete. Inconsistency in service quality can impact the overall reputation of the salon and lead to dissatisfaction among customers.

Another weakness mentioned by a customer is the high price for a shellac polish change on toes. The customer expressed surprise at the $38 price tag, considering they usually pay much less elsewhere. This suggests that the salon's pricing may be higher compared to its competitors, which can potentially deter price-sensitive customers.

Additionally, a concerning weakness that was highlighted in one comment is a customer's perception of racism and unprofessionalism. The individual felt discriminated against based on their race when they were denied service without being offered an opportunity to make an appointment for another day. Such allegations can significantly damage the reputation of the salon and may deter potential customers.

Lastly, one customer mentioned experiencing a considerable wait time. This indicates that A J Nail & Spa may have issues with efficiently managing their appointments and ensuring that customers are not kept waiting for extended periods. Long waiting times can negatively impact the overall customer experience and lead to frustration.

In conclusion, A J Nail & Spa has strengths in terms of its beautiful interior presentation, friendly staff, and positive feedback on the quality of service provided. However, weaknesses lie in the inconsistency of service quality, perceived high prices, potential issues with racism and unprofessionalism, and considerable wait times. These areas of improvement should be addressed to enhance customer satisfaction and maintain a positive reputation for A J Nail & Spa.

Best TL Reviews

So disappointed with their services. I asked for pink natural acrylic nails that were almond shaped, I received some hacked nails in all kinds of weird shapes that took her 3 hours. I had been going there for many years because of proximity and the quality of service but service is the worst now. I won’t ever go there again. Such a waste of money!

Beautiful interior presentation and even better service from staff who are very welcoming!

I love my shellac nails and toes!

I will go back

Walked in for a shellac polish change on my toes only & whoa $38 dollars. I did appreciate them taking me bcuz he said they go by appts. Service was GREAT! Just thought $38 plus a $5 tip was a bit much $43 total. $22 where I usually go.

I work in television and film and moved back to Michigan from New York. I was told by a friend of mine who also lives in the area that she walks in all the time for a manicure and pedicure. I called while outside and asked the price of a pedicure and I told the customer service person that I'd see them soon. Once I walked about 60 seconds later, I told the young lady what I wanted to have done and then she asked if I had an appointment. When I told her no she told me they had nothing available. I told her that I have friends that walk in all the time but not once did she even ask me would you like an appointment for another day. I felt the color of my skin was the contributing factor. I live in the Grosse Pointe area and the unwelcome I felt was insurmountable. I will definitely pass this information along as to how racist and unprofessional this young lady was. You have to be careful because you never know who you come in contact with.

Although there was a considerable wait time, the service was excellent. They have you pick your color beforehand, right after you sign in. The front desk attendant grabs it for you if it's shellac or gel polish. The woman who did my manicure with an overlay was so delightful. We had great conversation but it wasn't forced. The She did an excellent job on my nails, no mistakes or painful horror stories. The place was clean, minimalistic and contemporary. I'll be back here for sure.

I absolutely love AJ Nails, I've been going here for my manicures and pedicures since the day they opened. Not once have I ever had a problem with the service or quality of work done. I've had every employee in there do my nails and each time they do an outstanding job, doesn't matter who I get. Clean facility, friendly faces, and only about 2 miles away from my house. Only downside is having to sit in there and listen to the typical Grosse Pointe clientele.... :)

Always have a good experience at this salon! Joanne did a great job on my regular pedicure and shellac manicure!

I am surprised at the negative reviews. I've now made two appointments and both times I waited no more than 5 minutes. Maybe they've gotten their act together. My nails looked good, too. (I do powder gels.)