Quick Facts About Alex Unisex LLC
Strengths:
1. Quality of work: Many customers praise the salon for the quality of their services. They highlight the excellent styling, microbeaded extensions, and the skillful use of products to achieve desired hair outcomes.
2. Salon decor: Multiple customers mention the salon's beautiful decor. This can create a pleasant and comfortable atmosphere for clients, contributing to a positive overall experience.
3. Long-term clients: The salon has managed to retain long-term clients, such as the commenter who has been a client for over 10 years. This suggests that the salon has provided consistent and satisfactory service, earning the trust and loyalty of its customers.
4. Skill and experience of the owner/stylist: The commenter who has been a client for over 10 years praises the owner, Alex, for being an excellent stylist. This demonstrates the skill and experience of the owner/stylist, which can contribute to the overall quality of the salon.
5. Good customer service: Some customers mention positive experiences with the shampoo woman and other staff members. Good customer service can enhance the overall experience and make clients feel valued and cared for.
Weaknesses:
1. Inconsistent customer service: Several comments mention negative experiences with customer service at the salon. Complaints include staff members talking and texting on their cell phones instead of attending to clients, delays in service, and rude behavior. Inconsistent customer service can leave a negative impression on clients and may result in them seeking services elsewhere.
2. Lack of sensitivity to diversity: The comment about the assumption that the client didn't speak Spanish because of her race suggests a lack of sensitivity to diversity. This can make clients feel unwelcome or discriminated against, leading to a loss of customers.
3. Lack of gentleness and rough handling: Some customers express dissatisfaction with the rough and painful treatment of their hair during services such as detangling and blow-drying. This can lead to discomfort and damage to the hair, which may deter clients from returning.
4. Concerns about the use of relaxer: One customer claims that their curls have never been the same since visiting the salon and suspects that relaxer was used in the deep conditioner or shampoo. This raises concerns about the use of products and the potential lack of communication with clients regarding their preferences and desired hair outcomes.
5. Time management issues: The commenter who had to wait for an extended period of time and experienced a lengthy blowout highlights time management issues within the salon. Long wait times can be frustrating for clients, especially when they have other engagements or time constraints.
In conclusion, Alex Unisex LLC salon has strengths in the quality of their work, salon decor, long-term client relationships, the skill and experience of the owner/stylist, and positive customer service experiences. However, weaknesses include inconsistent customer service, a lack of sensitivity to diversity, rough handling during services, concerns about product usage, and time management issues. Addressing these weaknesses could improve the overall customer experience and help retain and attract clients.
Best TL Reviews
I had locks for 8 years. I took them out and had a beautiful curl pattern. This was the only salon I went to over the course of a few years to get my hair straightened and my curls have never been the same. I’ve been told they put relaxer in the deep conditioner and/or shampoo. Never going back.
I go to the salon two times every single year for a color and styling. I’ve never had such a worst experience of my life. When I walked in the salon, the lady who I normally go to she started playing in my hair and before she started coloring my hair, which she was combing it very rough. She put the color in my head and once the color need to be washed out she let some other lady do it with the assistance of another girl. When it was time for them to de-tangle my hair, it was the worst time of my life. While detangling it got so bad to the point where I asked them if I could comb my own head and I didn’t want them to rip out my hair anymore . They assumed that I didn’t speak Spanish because I’m black, but they were saying how my hair is tangled and it’s so hard to deal with and I shouldn’t have come into the salon like that. Now they were literally ripping out my hair (not detangling it, but ripping it apart with their hands, and pulling at my roots with a comb) she sent me to the chair so I can get my styling done. I went to the chair and my lady had another lady try to help and blow dry my hair so they could get done faster by time of closing. I didn’t like this because I only wanted my girl who normally does my hair in my head, but I didn’t want to start anything they started to pull my head and two totally different directions. The lady who came over to help was yanking out my hair while blow drying it. Once I had tears coming out, the lady who came over to help stopped. Overall, the customer service was terrible. I was being talked about the entire time. They made me feel like my hair texture wasn’t welcome because it inconvenienced them and they don’t know how to de-tangle textured hair without ripping it out. So much of my hair was ripped out and that’s what really makes me sad because it was a unnecessary amount. If they had just been a little bit more careful and use the right techniques to detangler hair. They wouldn’t have lost a customer.
They do microbeaded extentions, great service and tge shampoo woman is very nice! Very clean and doobies are like nyc ones. Amazing!
This is the best hair salon in Burlington County! The salon decor is beautiful and the staff if professional.
This is where my 2 girls and I have been doing our hair for couple months now. I went ther to get shampooed. First, this African girl shampooed me. I was then sent to a Spanish one to set . Was placed under the dryer for almost an h. That was fine but I started to ask what was happening as I had other engagements. This woman started yelling “ wait wait” there waiting for a while some one else came out and say wait for another 5 min. Finally this spanish woman came out started blowing my hair. I was talking on the phone. She began pulling my hair and burning my scalp while blowing . I kept pulling my hair and she pulls it back. I had to tell her _-“if u pull me hair one more time!! She started to yell. I must get out. I walking to the car and she said I have to pay . I just paid and left. I would not want my worst enemy to be around them. That was the last time I will ever go there. So sorry there was not a -0 so I could put it on there.
I have been a client of the owner Alex for more than 10 years. She is an excellent stylist! Alex is very attentive to her client’s hair needs and always ensures she delivers in giving you a great experience while at her salon. I’ve since moved away to California but when I return to NJ whether it’s once or twice a year, I always come back to Alex to get me right!
I give this two stars simply based on customer service. A blow out. Something you can realistically have done within an hour can turn into 3 or 4. Why you ask? That would be because majority of the women working their will stop working on their clients to go talk to someone else or to text and talk on their cellphones. Call me old fashioned but cellphones didn’t ever belong in the work place for reason presented here. You’d be able to assist more people if you just attended to the client in front of you. If a business is lacking in customer service it absolutely over shadows the great work that can be done. Alex’s Salon produced great work when the attention is there. Management should really take a look into this.
This place is amazing, I go there every weekend to get my hair done, I will get my hair done with everyone who works in this place, everyone does a very nice job! I love how they talk to me about the products that’s good for my hair. I had dark hair and went lighter I love how they went about the process of lighting my hair, little by little now I have very light undamaged hair. I love it! Their products are amazing, I don’t believe none of the bad reviews about this place and their products. I am very sure these people are just talented and with the help of good products my hair is healthy and still growing, will recommend to anyone! And everyone.
Alex Unisex LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
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