Quick Facts About Alpha Nails Salon
Strengths:
1. Great service: The first comment highlights the excellent service at Alpha Nails Salon. The customer was seen immediately, despite the salon being busy, and the staff took their time to provide a thorough and polite service.
2. Efficient: Despite being busy, the salon was able to accommodate customers quickly and avoid long waiting times. This indicates that they have a well-managed and efficient system in place to handle high demand.
3. Skilled technicians: The comment regarding Nancy, who has been doing the customer's nails for over a decade, suggests that there are skilled and experienced technicians at the salon. This demonstrates consistency and the ability to build long-term customer relationships.
4. Go-to spot: Another positive comment mentions that Alpha Nails Salon is the customer's go-to spot for manicures, pedicures, and threading. This indicates that the salon has a loyal customer base and is able to deliver satisfactory results consistently.
5. Variety of services: The salon offers a range of services, including manicures, pedicures, threading, and waxing. This allows customers to have multiple beauty treatments done in one place, saving time and effort.
Weaknesses:
1. Inconsistent quality: One customer mentions that despite visiting the salon multiple times over several years, they have consistently been disappointed with the service. The comment includes several issues with cuticles, nail polish, and nail cuts. This indicates a lack of consistency in the quality of services provided.
2. Lack of professionalism: The negative review mentions a bad experience with an eyebrow wax where the customer was burned. The staff blamed the customer and displayed a lack of accountability. This indicates a lack of professionalism and customer service skills.
3. Poor communication: In another negative review, the customer's daughter requested a specific technician for her pedicure but ended up waiting for another technician who never showed up. The lack of communication and organization within the salon is evident, causing frustration for customers.
4. Language barrier: The negative review also mentions that staff members were speaking in Vietnamese, which the customers did not understand. This highlights a potential language barrier that could hinder effective communication and customer satisfaction.
5. Rushed work: One comment claims that the nail technicians at Alpha Nails Salon attempt to rush their work to accommodate more customers. This suggests a lack of attention to detail and may result in sloppy work.
In conclusion, Alpha Nails Salon has strengths in terms of great service, efficiency, skilled technicians, a loyal customer base, and a variety of services. However, they also have weaknesses related to inconsistent quality, lack of professionalism, poor communication, language barriers, and rushed work. To address these weaknesses, the salon should focus on improving training and supervision of staff, enhancing communication strategies, and prioritizing quality over quantity.
Best TL Reviews
The service was great! It was packed, but I was seen immediately, and I was thinking they were going to rush due to many customers, but NOPE.. She was very thorough and extremely polite. I found my new place!! I HIGHLY recommend Alpha Nails!!
I’ve given this nail shop a few opportunities to prove me wrong but unfortunately they haven’t.
After visiting this nail shop about 3 or 4 times in the last 7 yrs they manage to disappoint every time.
1. Cuticles cut was not good. You could see traces of nail clippers all around my fingers tips. It took a few days for finger tips to look normal.
2. Nail polish was horrible. I had gel polish on the side of my nails and on to my actual skin around my fingers side/bottom. Just horrible, I had to wonder if she even had a cosmetology license.
3. Nail cut was also bad. My toenails look like they started growing from the corners and I had to go get another pedicure to avoid ingrown toenail.
Overall, it looked like my nails had been done by a 12 year old. I hope this review helps. I won’t be going back and this is a list to remind me why!
Zero ⭐️ zero - but I had to put 1. I guess we can say 1 star for the massage chair !!
Service was terrible. I got an eyebrow wax and the person who did my eyebrows burned me! Then they blamed me for insisting that it was my "sensitive skin" but I've been doing eyebrow waxing for a while now and this has never happened. Do not go.
Had a very bad experience here. Won't be coming back. My daughter had pedicure with her regular technician and requested the same technician to do my pedicure so I can try her. My daughter then requested another lady to do her manicure instead. The other lady never came to do her manicure after she was done with her client. My daughter waited for the other girl during the entire time my pedicure was being done, only to find out the other girl was already in the room doing somebody else. We paid and just left very upset. The other girl who made us wait in vain should be fired. She is bad for the business because of her attitude. We think she dislikes the fact that she was just being a substitute because my daughter's regular technician accommodated me that's why my daughter did ask for her. She should have refused to do my daughter outright instead of making her wait in vain. We do not know if the gentleman who seems to be the manager even knew about what's going on and said nothing. They were speaking Vietnamese that we did not understand. Not professional at all. To Kim: better keep a close watch at your employees. I used to go there before and you already lost me then. This time I won't be coming back for good!!!
Had to do remove nails polish off for surgery but all well ????
My go to spot for mani and pedi also threading. Great job ???? ???? decent prices too
The nail techs at this place try to rush their work because they want to get the next customer right away. My wife and daughter were very unhappy with their sloppy work.
Nancy is my girl, she had been doing my nails for over a decade. The rest of the nail technicians are good ladies.
Alpha Nails Salon Info
Amenities
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
How to go there
Location
Places
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