Andy's Nails

+1 301-515-9283

12615 Wisteria Dr # A, Germantown, MD 20874 United States of America

Open Today: -

Quick Facts About Andy's Nails

Strengths: 1. Great customer service: Many comments mention the amazing technicians and their friendly demeanor, making customers feel welcomed and comfortable. 2. Foot massages: Customers rave about the foot massages provided at Andy's Nails, suggesting that this is a standout service that sets them apart from other salons. 3. Reasonable prices: One comment mentions that the prices at Andy's Nails are reasonable, which could be appealing to customers who are budget-conscious. 4. Close proximity: A customer mentions that the salon is close to their home, which could be seen as a strength for individuals looking for convenience and accessibility.

Weaknesses: 1. Inconsistent quality: Multiple comments mention issues with the quality of the nail services at Andy's Nails. Complaints range from nails not lasting, to nails being lopsided, crooked, or not the requested shape. Inconsistent quality is a significant weakness and could deter repeat customers. 2. Wait time: One comment mentions a vicious wait time, which implies that the salon may not efficiently manage appointments or have enough staff to handle the demand. Long wait times can negatively impact the customer experience and deter potential customers. 3. Rushed service: Several comments mention that the technicians at Andy's Nails rushed through the services, resulting in subpar outcomes. Rushed service can lead to mistakes, missed spots, and an overall dissatisfaction with the final result. 4. Pushy sales tactics: One customer mentions that the salon staff was pushy about upgrading to a gel pedicure, even after the customer declined. Pushy sales tactics can make customers uncomfortable and contribute to a negative experience. 5. Lack of professionalism: Multiple comments refer to instances of unprofessional behavior, such as speaking loudly in Vietnamese about customers and being rough or looking mad while providing services. Unprofessional behavior can undermine customer trust and loyalty, and negatively impact the salon's reputation. 6. Long wait times during the first visit: One comment highlights a three-hour wait time during the first visit, which is exceptionally long and can be off-putting to potential customers. Long wait times can deter customers from returning and impact the salon's reputation for efficiency.

Best TL Reviews

LOOK AT MY NAILS!!! They did a horrible job she had to fix them and still couldn’t get them RIGHT!!! Never coming back HERE????????.

Nails didn't last and the wait time is vicious

I would say this place is just meh nothing too exciting kind of pricey they charge different price if

You have a different nail shape nail did break but i just

Glued it back went the other day to get

Feet done and even with no one I'm the shop but me tech rushed and didn't take the time she should have on my feet will go to this place until I find a better one around me

Bad these are ugly they are all lopsided the nail was on crooked they are not the shape I wanted VERY WIDE uneven and messy I do not recommend going here do not waste you money or time.

Love love love their work. Amazing technicians, foot rubs to die for. All around great experience

I use to love Andy’s nails because of the foot massage. The last two times they did not provide me a massage while the other customers next to me got them. On top of that they are very pushy she kept pushing a gel pedicure that it’s better and I said no thank you and she insisted 3 more time then started talking vietnamies to her coworkers pointing a me and speaking loudly. Super unprofessional. Never coming here again.

I’m new to Germantown and this nail salon was close to home. Came in and was greeted nicely. Unfortunately the service was terrible. My nail tech rushed to do my pedicure. She asked if I wanted to cut down my nail and I said a little and she did more then a little cut. Applying the nail polish was also rushed. I had to point out to her where she missed a spot. Over all my pedicure was a disaster. I didn’t like the outcome of my toe nails. They looked better when I came in then the final result here at the salon. Won’t recommend this place to anyone and will be going somewhere else from now on.

The first time I went I was there for 3 hours!!!! 3 long hours. But I decided to go again because the prices are reasonable. This second time I went the the lady was nice as soon as she started on my nails this other lady name Kelly came and told her I guess in her language that she was gonna do my nail. So the lady Kellys told me to go to her station and when I went she was rough and looked mad. She didn't do a good job. I was disappointed. Never going back again