Quick Facts About Angell's Barber Co.
Strengths:
1. Excellent customer service: Many customers praise Peter and the staff for providing great service and taking their time to ensure customers get the haircut they want. This indicates a strong commitment to customer satisfaction.
2. Easy booking process: Customers appreciate the convenience of booking appointments via the app, which allows them to schedule their haircuts around their work schedules. This shows that Angell's Barber Co. values efficiency and convenience for their customers.
3. Long-standing reputation: One customer mentions that they have been coming to Angell's Barber Co. for almost 20 years, indicating that the shop has built a loyal customer base over time. This suggests that they consistently provide a satisfactory service to keep customers returning.
4. Friendly atmosphere: Customers mention that the staff is friendly and chatty, making the experience more enjoyable and personal. The barbers taking the time to get to know their clients demonstrates a dedication to building relationships with customers.
5. Good value: Customers mention that the prices at Angell's Barber Co. are reasonable for the excellent service they receive. This suggests that the business offers competitive pricing in comparison to other barber shops in the area.
Weaknesses:
1. Inconsistent quality: One customer mentions having had a bad experience multiple times at Angell's Barber Co. and states that the quality of haircuts seems to be a hit or miss. This inconsistency could be a potential weakness, as customers may hesitate to return if they are unsure of the quality they will receive.
2. Rushed service: The same customer who had a bad experience describes feeling like the barbers were in a rush to make money and did not prioritize delivering a quality service. This suggests that there may be instances where the staff is not giving each customer the attention and care they deserve.
3. Limited trading hours: One customer mentions that the shop was closed earlier than the hours stated on their website and window. Inconsistent trading hours can result in customer dissatisfaction and inconvenience, potentially leading them to seek other barber shops with more reliable opening hours.
4. Negative response to feedback: The same customer who had a bad experience mentions that Angell's Barber Co. seemed dismissive and derogatory towards negative feedback from customers. This demonstrates a lack of professionalism and a failure to address customer concerns, which can negatively impact the reputation of the business.
Overall, Angell's Barber Co. has several strengths such as excellent customer service, easy booking process, a long-standing reputation, a friendly atmosphere, and good value. However, there are a few weaknesses that include inconsistent quality, rushed service, limited trading hours, and a negative response to feedback. Addressing these weaknesses and prioritizing consistent quality and professionalism could help improve the overall customer experience.
Best TL Reviews
Peter is great and really takes his time to ensure you get the haircut you want.. booking via the app is easy and works around my work.. excellent.
Best barber in town...!! if unbelievable.. try it to believe it ????????
Best hair cut, I had in my life ????????
The best barbershop in Chippenham. Have been coming for almost 20 years. Great value and friendly service. More than just a haircut, Pete will go out of his way to chat and get to know you. Highly recommend
Always a neat and tidy cut. Friendly staff who know what the regular clients like to talk about. Good price for the excellent service you get. Only negative from today is their Web page says open til 6pm (as does the window trading hours) turned up at 5.10 and they were shut! Will call in tomorrow instead ????????♂️
Always provide a very good gents haircut. They are a super friendly chatty team, easy parking up the road. Great friendly service. Booksey is back for online appointments too, perfect!
Great service, good quality cuts.
Always a fast, efficient and friendly service, thanks Pete.
I have had a bad experience at this place more than once, and it really does appear to be a lottery. If you get one of the more experienced barbers then you stand a reasonable chance of a decent hair cut. Unfortunately my last hair cut there was really bad, uneven and they had missed bits. Basic stuff on a short back and sides you might think. It appeared to me as if they were in a rush to try and make as much money as possible and clearly the attitude to a quality service has gone out of the window of late. They used to be one of the better barber shops in Chippenham, but now appear to be one to avoid unless you want to take the gamble or are desperate! I noted from the other reviews that they seem not to take customer feedback seriously and they appear to have been extremely derogatory about customers who have reflected their bad experiences like mine. If you want to be derogatory about me, bring it on! On that basis alone, people should avoid this company. Any company that behaves badly when things go wrong, as they sometimes can, as opposed to doing their best to rectify, DOES NOT deserve the business. There are plenty of other barber shops in the area who give a much better service. The fact they can try and admonish people for giving truthful and factual reviews about their services absolutely speaks volumes about unprofessionalism. Any company who insult and try and smear their customers should be boycotted. A decent company would attempt to rectify the bad experience, not try and discredit the person concerned. Childish and unprofessional.
Angell's Barber Co. Info
Amenities
Health and safety
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Staff wear masks
Accessibility
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 02:00 PM |
| Sunday | Closed |
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