Aroma Coffee Bar

+44 345 456 6000

Within Aberdeen Royal Infirmary, Foresterhill Rd, Aberdeen AB25 2ZN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Aroma Coffee Bar

Strengths:

1. Friendly staff: Multiple customers commented on the friendly and helpful staff at Aroma Coffee Bar. This creates a welcoming and positive atmosphere for customers.

2. Delicious food: Customers generally enjoyed the food at Aroma Coffee Bar, particularly sandwiches and cakes. The generous amount of filling in the sandwiches was appreciated.

3. Good quality hot beverages: The coffee was praised by customers for its taste and quality. This indicates that Aroma Coffee Bar takes care in selecting and preparing their hot beverages.

4. Excellent customer service: Several customers spoke highly of the customer service at Aroma Coffee Bar. They specifically mentioned staff members like Heather, who provided a warm and friendly experience.

5. Clean and tidy environment: Customers appreciated the cleanliness of Aroma Coffee Bar. This adds to the overall positive experience and encourages customers to return.

6. Loyalty cards: Aroma Coffee Bar offers loyalty cards, which indicates that they value and reward their regular customers.

Weaknesses:

1. Use of cardboard boxes for hot food: One customer expressed dissatisfaction with the use of cardboard boxes for hot food when dining in. This may decrease the perceived quality of the dining experience and make customers feel like they are receiving a less premium service.

2. Lack of apology for finding plastic in food: A customer had a negative experience when they found a plastic piece in their sandwich. They were disappointed that the staff member did not apologize and the rest of the sandwiches were not removed from the shelf. This lack of response to a customer complaint can be seen as a weakness in customer service.

3. Email address not working: A customer mentioned that the email address provided by Aroma Coffee Bar did not work. This can hinder communication and make it difficult for customers to provide feedback or get in touch with the business.

4. Some food items overpriced: One customer felt that some of the food items, such as the packaged pancake, were overpriced. This may discourage customers from purchasing these items and could affect overall sales.

5. Limited selection of hot food: While Aroma Coffee Bar offers some hot food options, a customer noted that the selection is small. This may limit the appeal of the cafe for those looking for a more substantial meal.

6. No USB ports for charging devices: One customer suggested the addition of USB ports for charging mobile devices. This is a convenience that many customers value and may be seen as a weakness in terms of meeting customer needs and expectations.

In conclusion, Aroma Coffee Bar has several strengths, including friendly staff, delicious food, good quality hot beverages, excellent customer service, a clean environment, and loyalty cards. However, there are also weaknesses, such as the use of cardboard boxes for hot food, lack of apology for finding plastic in food, issues with the provided email address, some overpriced food items, limited selection of hot food, and the absence of USB ports for charging devices. By addressing these weaknesses, Aroma Coffee Bar can further enhance the customer experience and improve overall satisfaction.

Best TL Reviews

Quite frequently visit this cafe and staff have always been friendly when I do, and food has always been nice. Not keen on the cardboard boxes for hot food when dining-in though, so I hope that plates make a return before long!! The addition of some USB ports for charge-up of mobile devices would be great here ????

Was in here for lunch I took a mouthful of my sandwich to find a plastic piece about 1inch plus , I told a staff member who didn't apologise I said you'd better take rest off shelf , which didn't happen, I did receive the sandwich price back which I think is disgusting!!! What woukdve happened if this was a vulnerable person!!!! Got email address but doesn't work so Victoria Pigot contact me!!!

Staff were lovely. We had sandwiches, but they were delicious. Generous amounts of filling, the double shortbread and lemon cake were an added bonus. Coffee was also great. Overall excellent experience.

Excellent customer service and good quality hot beverages. Heather was so friendly & warm. I found myself having a very lovely (& quite unexpected I must say) exchange when I picked up some drinks for myself & my grandfather who I was visiting.

Well priced coffee and no issues at all with it, loyalty cards also. I would say some of the food definitely seems overpriced, such as the packaged pancake being over £1.

Very helpful staff & delicious orange hot chocolate

Nice and clean, small selection of hot food and biscuits, good hot beverages

Great place for a quick Coffee, but also has a fair selection of cakes, biscuits and some hot food. The staff are very friendly, and the place is clean and tidy.