Bamboo Garden

+44 191 264 8648

3 Northumberland Rd, Lemington, Newcastle upon Tyne NE15 8SD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Bamboo Garden

Bamboo Garden place has a number of strengths and weaknesses based on the comments provided. On the positive side, the most prominent strength is the delicious food that is served to customers' exact specifications. The food is described as flavorful, fresh, and well worth the money. The portions are generous, with no stinting on quantity, and the food is hot and well-packed for delivery. The fact that the restaurant has a 5 food hygiene rating is also a positive aspect, as it indicates that the restaurant meets high standards of cleanliness and food safety.

Another strength mentioned in the comments is the quick delivery service. Customers appreciate that their orders arrive promptly, which is an important factor for many people when ordering food delivery. The efficient delivery service enhances the overall customer experience and satisfaction.

Furthermore, the positive feedback from customers who express their love for the restaurant and state that it is their favorite Chinese food place in Newcastle showcases the establishment's ability to consistently deliver high-quality food.

On the other hand, there are some notable weaknesses that can be gleaned from the comments. One significant weakness highlighted by a customer is the extremely long wait time for delivery. Waiting for 1 hour and 30 minutes for a delivery that is only 5 minutes away by car is seen as unacceptable and reflects poorly on the efficiency of the restaurant's delivery service. The fact that the customer struggled to get through on the phone and was hung up on when they did manage to reach someone further adds to the negative experience.

In addition to the long wait time, the quality of the food is criticized in some comments. One customer mentions that the chicken was tough and some pieces were not cooked properly. Another customer complains that their food was far too salty, that the prawns were rubbery, and that the fried rice was hard. Furthermore, one customer states that they experienced diarrhea after consuming the food, which raises concerns about the hygiene and food safety practices of the restaurant.

Another weakness highlighted is the rude behavior of a staff member taking the order. The customer describes the staff member as the rudest person they have ever encountered and expresses disappointment in witnessing the staff member disrespecting another customer. Rude customer service can have a significant negative impact on the overall dining experience and may deter customers from returning.

In conclusion, while Bamboo Garden place has strengths such as delicious food, served to customers' exact specifications, and a 5 food hygiene rating, they also have weaknesses such as long delivery wait times, potentially inconsistent food quality, and instances of rude customer service. It is important for the restaurant to address these weaknesses in order to improve the overall customer experience and satisfaction.

Best TL Reviews

Absolutely delicious food, served to your exact specifications, fast delivery nothing ever wrong with the order, wonderful portions definitely no stinting on the quantity,hot and well packed.

Love this place my favourite. I had to tick all the box's on the food list as from what we received and how delicious everything was you just can't go wrong with your choices❤️

Actually the best Chinese food I’ve had in Newcastle so far - super flavourful and fresh, big portions, and a 5 food hygiene rating! Only downside is my bank balance because I cannot stop ordering hahaha

Been waiting for delivery for 1hour 30 minutes and still hasn’t arrived which is a joke when it’s only 5 minutes away by car! tried calling but can’t get through and when it did manage to ring through they put the phone down, absolutely shocking don’t waste your time!!!

First of all young guy taking the order is the most rude person I have ever had the pleasure of coming across, then while sitting there for my order the way he disrespected a lady for asking do they take card payments was disgusting, my food was nasty, just sliced chicken rice was dry and overcooked with a spoon full of curry sauce noodles are slimy I won’t be going back -5 *

Food came an hour after ordering, supposed to be half an hour, chicken was tough and some pieces weren't cooked properly

Quick delivery

Food was lovely well worth the money

Food was far too salty, prawns like rubber, fried rice hard, I would never use this take away again, I got diarrhoea during the night.

Food was delicious & lovely well worth the money.