Best Nails

+1 336-723-8555

1153 Silas Creek Pkwy, Winston-Salem, NC 27127 United States of America

Open Today: Closed

Quick Facts About Best Nails

Best Nails place has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the salon. In this analysis, we will explore these comments to provide a comprehensive understanding of the strengths and weaknesses of Best Nails.

Starting with the strengths, multiple comments highlight the exceptional service provided by Kelly. She is praised for being meticulous, professional, talented, and ensuring customer satisfaction. Customers appreciate that she takes her time and asks questions to make sure they are happy with their nails at every step of the process. Additionally, the welcoming environment of Best Nails is mentioned, with one customer specifically stating that they felt like they were hanging out with family. This friendly and comfortable atmosphere contributes to a positive overall experience for customers.

Another strength mentioned by a customer is the sense of being treated like family. This suggests that the staff at Best Nails goes above and beyond to make customers feel valued and appreciated. It is evident that the personal connections formed between the staff and customers contribute to their positive experiences and loyalty to the salon.

Furthermore, the quality of work done at Best Nails is praised by several customers. They express satisfaction with the results of their nail services, specifically mentioning the skill and talent of Kelly, Mike, and Kim. The positive comments regarding the nails done at Best Nails indicate that the salon is capable of delivering aesthetically pleasing and high-quality nail designs.

In terms of weaknesses, one customer had a negative experience with a specific nail technician named Lily. The customer was disappointed in the service they received, describing it as rushed and subpar. They felt that their nails were poorly shaped, the old polish was not properly removed, and the SNS application was not up to standard. This negative experience highlights the lack of consistency in service quality at Best Nails.

Another weakness that can be inferred from the comments is the issue of wait times. While some customers acknowledge that the salon is usually busy, they still choose to return due to the exceptional work done by certain technicians. However, this can be seen as a weakness for those who do not have the patience or time to wait for their appointment. The salon may need to address this issue to ensure customer satisfaction and retain their clientele.

It is also worth noting that one customer mentioned that their nails only lasted for four days before experiencing chipping and overall dissatisfaction. This indicates that the longevity and durability of the nail services provided at Best Nails may be a weakness that needs improvement.

Overall, the strengths of Best Nails place include exceptional service, talented and skilled technicians, a welcoming and friendly environment, and the ability to forge personal connections with customers. On the other hand, weaknesses include inconsistent service quality, long wait times, and the need for improvement in the longevity and durability of their nail services.

To address these weaknesses, Best Nails should focus on training and quality control to ensure that all technicians provide consistent and high-quality service to customers. Efforts should also be made to reduce wait times or provide alternatives such as online appointment scheduling to accommodate customer convenience. Additionally, attention should be given to improving the durability of nail services to enhance customer satisfaction and prolong the lifespan of their manicures.

By addressing these weaknesses and building upon its strengths, Best Nails place has the potential to become a top-tier nail salon in the area.

Best TL Reviews

Been waiting to get in because of all the amazing reviews I’ve heard and today was my first time. I sat with Kelly and SO happy I did! She gave me exactly what I wanted and was sure to ask questions to make sure I liked my nails every step of the way! She took her time and it shows, I love My nails more than the pic I showed her! We had a nice conversation and I felt so comfortable. Will definitely be coming back! Well worth the wait!!

This was my first time at Best Nails and it definitely won’t be my last!! I had a manicure and pedicure done by Kelly, the sweetest person ever!! She was so meticulous, professional, and extremely talented. I’m so eager to come back for my next set!!

I went to Best Nails today for the first time and really enjoyed getting my nails done. Kelly is amazing and the environment was very welcoming! I will definitely be going back from now on!!!!

I recently got my nails done at Best Nails and I was truly disappointed in my service. I was recommended by a friend (she purchased me a gift card) so I assumed the service would be awesome but it was bad. I came on a Thursday at 10am, I had regular polish on my nails (red) and the service I came in for was SNS. Someone (maybe a receptionist as she wasn’t a nail tech) took the polish off of my nails and said someone would be with me shortly. Lily asked what service I wanted and I shared with her SNS. She also asked how did I want the shape of my nails and I said round as I don’t like square nails. Guess what shaped she gave me? Square and thick nails. She said they looked natural this way, which is far beyond looking natural. I thought I would receive a manicure prior to SNS (cleaning fingernails, cutting my nails, cleaning the cuticles, etc) no of that was done. She literally painted the SNS on my nails with a brush and I was done in 15min. Lily did not use a small drill under my nails as it was SNS gunk under them. Also not to mention, my red polish was still around the edges of my nails as she didn’t ensure she removed it properly (she didn’t even attempt to remove the old polish). I’m writing this review because I was in the nail shop for 20 min and spent $45 of my gift card for ugly and horrid looking nails. My nails lasted maybe 4 days…they were chipping and just not good at all. They are not the best nails … no cuticle oil and no proper maintenance at all on my nails. I hope people know that they are other options because this is not the place to go to. This process was rushed and most importantly Lily did not do a good job on my nails. I will never return to the establishment. The only thing I was happy about was not spending my own money but the gift card. I have $5 left and I literally will not use it ever.

It was my first time there and I loved it! Everyone was friendly, warm, I was laughing the whole time, and Kelly did an amaaazing job on my nails!!!! Definitely we'll be going there again.

First timer and I had a great experience. Kelly did my nails and they are gorgeous..thank you!!! Overrall experience was Funny, friendly i felt like i was hanging with my family.. the vibe was everything

I'll definitely be back.

Each time I go they make me feel like family this time Kelly did my nails went above and beyond expectations I would rate them 1000 if I could best nail salon in town ❤️❤️❤️

Mike, Kelly and Kim all do amazing work. I always come back thought there's usually a wait. I especially loved the valentines day set I got from Kelly! Highly recommend.