Billericay Kebab Van

+44 7733 341479

6 Radford Cres, Billericay CM12 0DR United Kingdom of Great Britain and Northern Ireland

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Quick Facts About Billericay Kebab Van

The comments provided above give some insights into the strengths and weaknesses of Billericay Kebab Van. While it is challenging to reach the minimum requirement of 500 words based solely on these comments, an analysis of the strengths and weaknesses can still be provided.

One of the weaknesses mentioned in the comments is the poor customer service experienced by some customers. Several comments highlight rude behavior from the older man working at the van. This negative attitude can create a negative impression of the business and deter customers from returning. Additionally, one customer expressed disappointment with the lack of manners and good service, suggesting that these qualities are expected, especially when paying premium prices.

The comments also highlight some issues with order accuracy. One customer's order was not started on time and then ended up being the wrong item. The staff member's response to this mistake was dismissive, which suggests a lack of accountability and customer-oriented approach. This can lead to frustration and dissatisfaction among customers, ultimately affecting the reputation and the number of recommendations.

Hygiene is another area of concern raised by one of the comments. The accusation of "very dirty people with some serious hygiene problems" can greatly impact the credibility and reputation of the business. This can also pose a health risk to customers, potentially leading to negative word-of-mouth and legal consequences.

On the positive side, several comments mention the quality of the food. Customers express satisfaction with the taste, freshness, and flavors of the kebabs. This is likely to be a key strength of the business, as it indicates a commitment to providing enjoyable food experiences.

There are also positive mentions of George, one of the staff members at the van. Customers appreciate his friendly and welcoming demeanor and express satisfaction with their interactions with him. This suggests that Billericay Kebab Van has at least one employee who consistently provides good customer service, which can help to counterbalance negative experiences with other staff members.

While the comments do not provide extensive details about the cleanliness and tidiness of the van, there is one positive mention of a clean and tidy burger van. This indicates a level of professionalism and attention to maintaining a clean working environment.

The prices at Billericay Kebab Van are mentioned as fair for the portion sizes offered. This can be seen as a strength, as customers appreciate receiving value for their money.

In conclusion, based on the comments provided, the strengths of Billericay Kebab Van include the quality of the food, positive interactions with George, friendly staff, and fair prices. However, the weaknesses include poor customer service, issues with order accuracy, hygiene concerns, and potentially rude behavior from some staff members. It is important for the business to address these weaknesses in order to improve customer satisfaction and the overall reputation of the van.

Best TL Reviews

Ordered a chicken shish wrap over the phone, said it will be 30 mins, got there 30 minutes later and hadn’t even started cooking it. Didn’t mind, had to remind them if my order, another 10 minutes later it was ready and they have me the wrong order (chicken pitta instead of chicken wrap) when I said I asked for a wrap twice he said ‘it’s too late’. The older man is rude and it’s not the fault of the young boy who seems far too young to be working in there. Always recommended this place to people but no I’d recommend you go somewhere else, the one in the highstreet is a lot more welcoming and gets your order right

Don’t eat from this guy. I got food poisoning from his food. He’s rude & arrogant.Very dirty people with some serious hygiene problems.

I don’t generally mind paying over the odds for pretty average post-night out food. However, the least I expect with it is some good manners.

From the other reviews on here which seem to suggest George is a friendly and generally well liked bloke, maybe I caught him on an off night. However, after I politely asked for the mayonnaise he forgot to put on my chips, the response of “You’re not the only one here, other people are waiting” and his suggestion that I was at fault for his mistake was very rude and unneeded… (Sorry again to the one, singular bloke standing behind me in the queue that I was apparently inconveniencing).

I really wish I could excuse it by the fact that perhaps English isn’t his first language or that he was joking around, but that wasn’t the case - and I still don’t know what I did to provoke the impolite reaction I got. I walked away feeling like I’d paid over the odds for poor quality food - and, on top of that, had inconvenienced the owners by giving them my custom.

Not a place I’ll be heading back to any time soon.

Off the chart brilliant. Terrible night out in Players Lounge only made better with a doner kebab wrap.

Awesome kebabs, fresh, great flavours wouldn't go anywhere else!!!! Well worth trying and once you do you will go back time and time again!!!

George is a lovely guy, always get a nice welcome with a great smile. Food is fresh and always been great too. ????

Very friendly staff, the burger van is very clean and tidy.. the prices are very fair for the size of food given and the food is cooked to a high standard.

Best Kebab I have tasted in a long time ..... also, salad very fresh.