Quick Facts About Black Country Chippy - Stone Cross
Strengths:
1. Fresh food: Multiple comments mention that the food at Black Country Chippy - Stone Cross is always fresh. This is a significant strength as fresh food is often considered to be higher quality and more enjoyable to eat.
2. Great staff: Several commenters express their positive experience with the staff at the chippy. Friendly and helpful staff can greatly improve the overall dining experience and create a welcoming atmosphere.
3. Loyal customer base: One commenter states that they visit the chippy twice a week, indicating a strong loyalty to the establishment. This suggests that Black Country Chippy - Stone Cross has created a positive impression on customers and has built a strong customer base.
4. Recommended by customers: The phrase "highly recommended" is used in one comment, indicating that customers are not only satisfied with their experience but also spreading positive word-of-mouth about the chippy.
5. Varied menu: The chippy offers a range of options, including doner kebabs, chicken burgers, and veggie burgers. This variety can attract customers with different dietary preferences or restrictions.
Weaknesses:
1. Inconsistent quality: One commenter mentions that while the chips are great, the doner kebab was considered awful. Inconsistency in food quality can be a significant weakness as customers may not always receive the same level of satisfaction with their orders.
2. Lack of taste and quality: Another comment complains about the lack of taste in the food, particularly the doner kebab relying heavily on sauce. This indicates that the flavors may not be robust or satisfying enough for some customers. Additionally, the complaint about the size of the portions not matching the higher price suggests that the value for money may be lacking.
3. Delivery issues: Several comments highlight delivery issues, such as missing salad in orders and late deliveries. These problems can significantly impact customer satisfaction, especially when ordering through services like UberEats. Failing to deliver complete orders or experiencing delays can lead to negative experiences and reviews.
4. Poor customer service: One commenter describes a negative interaction with the manager, including being hung up on and not receiving a satisfactory resolution to their issue. Poor customer service can create a negative impression of the chippy, potentially leading to loss of customers and damage to the company's reputation.
5. Hygiene concerns: Multiple comments mention the smell of grease and greasy chips. This suggests that the chippy may not have maintained proper hygiene standards or regularly changed its cooking oil. These concerns about cleanliness can deter potential customers and raise doubts about the overall quality of the food served.
Best TL Reviews
Always great and fresh food served. Staff are great. Can't fault at all, that's why I'm they're twice a week.
Highly recommended
Chips are great, but the Doner Kebab was awful! sloppy, practically dripping wet and with very little taste (clearly relying on sauce to do that job). If you're going to charge more than other chippies in the area you need to up your quality, especially if the portions aren't big.
Ordered through Uber eats and ordered a mixed kebab large with salad it came as just doner meat and no salad. The chicken burger had no salad at all on it and no sauce completely dry! Avoid at all costs! Would give 0 star if I could
First uber order with this chippy. Didn't deliver tinned roe to go with chips and scallops that we'd ordered separately. The mixed kebab meat was too salty. Will not be using you again
Apparently my order was dispatched over 40mins later.. delivery driver could not find address, (which I tracked and went round all other roads apart from me even tho showed my address) after speaking to driver driver, he hung up and was agressive.. a number of times.. (call logs) N calls no longer accepted,
I decided to contact manager of restaurant.. Couldn't help.. (Passed on blame to uber, and offered no resolution apart from re order.) He Kept putting cover over phone while internally complaining about me and laughing, have recorded and then eventually he just cut me off with no resolution.... not a good offering or customer service and resolution. To a loyal customer.
Franchise owners need to know.. And will be escilation
Firstly would like too say very poor attitude towards customers. There staff at midday on Monday 7th November was shocking. There lazy . Unprepared and too be real and not over the top there a disgrace too the company name.
The food on show was limited with a million and one excuses why things ain't done .
The company is not the same as Great bridge I decided I it was that poor of service that I would drive too great bridge too see if there attitude and stock was the same. Surprise surprise chork and cheese the difference. Great bridge northing too much trouble .
Everything on show and customers all walking out happy . My advice too the owner of stone cross chippy too close it down or get a few members from over your great bridge store too run it . 1 star ???? review
Always smells greasy, This often is indicates stale oil and needs changing.
I tried them once and indeed the chips were very greasy,
Staff are lovely and can’t fault them at all very kind and helpful but however the chips to me didn’t seem That full of oil and kept giving me dirty burps all day and left a horrible taste in my mouth however veggie burger was nice
Black Country Chippy - Stone Cross Info
Amenities
Service options
-
Delivery
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Takeaway
Amenities
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Good for kids
Atmosphere
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Casual
Today
Opening Hours
| Monday | 02:00 AM - 10:00 PM |
|---|---|
| Tuesday | 02:00 AM - 10:00 PM |
| Wednesday | 02:00 AM - 10:00 PM |
| Thursday | 02:00 AM - 10:00 PM |
| Friday | 02:00 AM - 10:00 PM |
| Saturday | 02:00 AM - 10:00 PM |
| Sunday | 02:00 AM - 10:00 PM |
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Location
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