Starbucks

+44 1344 929020

Unit 2 Princess Square, Bracknell RG12 1LS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is a well-known coffee chain that has established a strong presence globally. However, like any business, it has both strengths and weaknesses that can impact the overall customer experience. This analysis will examine these factors based on the comments provided.

Starting with the strengths, it is highlighted that Starbucks is a standard coffee shop with everything one would expect. This suggests that the chain maintains consistency in terms of its offerings and service. Additionally, the service at this particular Starbucks location is efficient, ensuring that customers are served in a timely manner. Furthermore, there is plenty of seating indoors, providing a comfortable space for customers to enjoy their coffee.

Another strength mentioned is the option to order ahead using the Starbucks app. This allows customers to save time by avoiding long lines and have their drinks prepared ahead of time. This level of efficiency and convenience can be highly appealing to busy individuals who are on the go.

Moving on to the weaknesses, a significant concern raised is the cleanliness of the store, especially during busy times. A customer pointed out that the bathroom was disgustingly dirty, tables needed cleaning, and seats had to be wiped down before they could even sit. This indicates a lack of attention to cleanliness and hygiene standards, which can negatively impact the overall customer experience. The comment also suggests that it is not solely the fault of customers, but rather a need for a cleaning or clean-up service during peak seasons.

Another weakness highlighted is poor customer service by one particular employee. The customer mentions that the employee seemed more interested in carrying on a conversation with a colleague rather than listening to their order. This resulted in the customer having to repeat themselves multiple times and being charged extra for a larger cup of hot water without being asked. Additionally, the quality of the hot chocolate and tea was deemed subpar. These issues with customer service and product quality can leave a negative impression on customers and discourage them from returning.

However, it is important to note that not all employees reflect these negative experiences. One comment mentions a lovely and friendly lady who served them and made fantastic coffees. This highlights the potential for excellent customer service and the positive impact it can have on customers.

In terms of ambience, it is noted that the store can be busy and that there is a need for Feng Shui-ing. While the busy atmosphere can be seen as a sign of popularity and demand, it can also make the customer experience less enjoyable if it becomes overly crowded. The suggestion for Feng Shui-ing implies that the current layout or design of the store may not be optimal, potentially impacting the overall atmosphere and flow of the space.

On a positive note, one customer declares this Starbucks location as their preferred place to have a coffee. This implies that they have had consistently positive experiences in terms of the quality of drinks and potentially the overall atmosphere of the store.

Lastly, one customer mentions that the store is lovely and clean but had an issue with the taste of the hot chocolate, stating that it had an odd aftertaste. This could be an isolated incident or a subjective preference, but it is something to consider for those who prioritize the taste of their drinks.

In conclusion, Starbucks has various strengths and weaknesses that affect the overall customer experience. The strengths include being a standard coffee shop with efficient service and ample indoor seating. The convenience of ordering ahead using the app is also highlighted as a positive aspect. However, the weaknesses involve issues with cleanliness, poor customer service, and potentially inconsistent product quality. Additionally, the busy atmosphere and potential need for store layout improvements are mentioned. Despite these weaknesses, it is important to note that individual experiences can differ, as evidenced by the positive experience mentioned by one customer. Ultimately, the decision to visit this particular Starbucks location while doing Christmas shopping or in any other scenario would have to be based on personal preferences and priorities.

Best TL Reviews

A standard coffee shop with everything that you would expect. Service was efficient and there is plenty of seating indoors.

Good coffee, ordered ahead using the app, all very efficient. Can be busy at lunchtime

You need a cleaning or clean up service during the day. Especially for the busy time of year that is upon us. The bathroom was disgustingly dirty, tables needed cleaning & the seats had to be wiped down before we could even sit.

I know the "customers are at fault for the mess they leave behind" but surely there is then work created for just holiday season to deal with this issue.

I would think twice about stopping in this particular store whilst I am doing my Christmas shopping.

Absolutely awful place. The lady that served me was more interested in carrying on her conversation with her colleague than listening to what I'd asked for. I had to repeat myself 4 times. She automatically changed me large drinks rather than asking. I can't believe I'd been charged extra for a larger cup of hot water!! The hot chocolate was watery & pretty tasteless. My tea, well, I've had better tea from the 80p for 80 bags in supermarkets.

The tables were dirty & so was the floor. The condiments stand was filthy, with wet sugars. I certainly won't be returning here.

The lady that served us, was lovely. Friendly, inviting and generally a lovely lady. She also makes fantastic coffees. We had the Iced Brown Sugar Oat Shaken Espresso. Very yummy. Will definitely be back.

Busy and desperately needs Feng Shui-ing but friendly staff and great coffee.

My preferred place to drink a coffee ☕️ in Bracknell .

Lovely and clean but had a hot chocolate and had an odd after taste wouldn't buy again