Quick Facts About Golden Palace
Golden Palace is a Chinese takeaway restaurant in Lurgan, but based on the comments above, it appears to have some significant weaknesses. Customers have complained about the quality of the food, including bland flavors, improperly cooked rice, and cold and clumped together dishes. Additionally, some customers have expressed dissatisfaction with the portion sizes, feeling that they were too small for the price they paid. There were also issues with missing items from orders, such as prawn crackers.
One common theme in the negative comments is the poor customer service experience. Customers have mentioned long wait times for delivery and a lack of concern or willingness to resolve issues when complaints were made. In one instance, a customer waited over 2 hours for delivery and received cold and inedible food, only to be met with indifference from the staff when they called to complain. Another customer mentioned that they received a subpar replacement sausage when they requested an additional one, and the overall quality of the mix grill was disappointing.
Despite these criticisms, there is one positive comment about Golden Palace. A customer mentions that they have consistently good experiences with ordering and delivery, praising the friendly staff, quality of the food, and fast and courteous delivery drivers. However, this positive comment is overshadowed by the numerous negative comments, suggesting that it may not be representative of the overall customer experience.
Based on these comments, it is clear that Golden Palace has some weaknesses in terms of food quality, portion sizes, and customer service. The food is described as bland, improperly cooked, and sometimes cold or clumped together. There have also been instances of missing items from orders. The portion sizes have been criticized for being small given the price paid. Customers have also expressed frustration with the lack of attention and concern from the staff when complaints are made. Long wait times for delivery have also been mentioned.
On the other hand, there is a positive comment praising Golden Palace for their consistent quality and good service. However, this solitary positive comment may not carry much weight in light of the numerous negative comments.
In conclusion, based on the comments provided, Golden Palace has several weaknesses that outweigh its strengths. The negative comments highlight issues with food quality, portion sizes, and customer service, while the positive comment is not enough to compensate for these weaknesses. Potential customers may want to consider these weaknesses before deciding to order from Golden Palace.
Best TL Reviews
Food was bland, no taste of anything. Rice wasn't cooked properly and wasn't warm when arrived. Disappointed.
Terrible ...after waiting 2hours 20mins on delivery and ringing to see how much longer it would be the food eventually came and was unedible ...cold and clumped together it was terrible..rang to complain and the lady on phone didn't care or offer to replace food or money that had been spent.. will never ever order from golden palace again...if I could give zero stars I would
Ordered a gravy chip & portion of spring rolls- the container the chips arrived in was not filled to the top & the spring rolls were ridiculously thin & only 2 of them. Tasted nice but portion size was below par
Portion sizes have gotten way to small. Had an order that cost over £45 and didn't even get my prawn crackers. Food was nice enough but considering the price was too much for what I got. Don't think I'll be back
Brilliant every time whether that be ordering inside or via phone for delivery. From the big smiles and efficiency of the front desk staff, the quality and large portions of the food cooked by their numerous chefs and also the delivery drivers being fast and couteous, this is my go to place for my chinese food.
Just got a mix grill, asked for no liver but extra sausage..yes I got 1 extra sausage but not the same as the other sausage obv a cheaper sausage that tasted rotten. I also got a lump of bone with no meat on it whatever that was meant to be and the steak I took one bite and had to spit it out ???? chips was only nice thing about it..Won't be back here again that's for sure.
Rating 1 star only because there's no lower option. I was the first customer in the shop on Saturday evening so naturally you'd think, great everything will be fresh. WRONG - chips and chicken I'm convinced was from the previous night, even the curry had almost went back to paste. Absolutely inexcusable to be serving that any night of the week let alone Saturday!
One of the better Chinese takeaways in Lurgan for sure!
Golden Palace Info
Amenities
Service options
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Delivery
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Takeaway
Offerings
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Late-night food
Dining options
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Dinner
Atmosphere
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Casual