Braids & Things International

+1 517-394-4668

1506 W Holmes Rd, Lansing, MI 48910 United States of America

Open Today: -

Quick Facts About Braids & Things International

Braids & Things International is a hair salon with a range of strengths and weaknesses based on the comments provided. In examining these comments, we can gain insight into the overall reputation of the salon and its ability to provide high-quality service to its customers.

Starting with the strengths, it is clear that Braids & Things International excels in several areas. Firstly, they are commended for their ability to tackle challenging hair styles, as mentioned by a customer whose son had cornrows done when other salons had said it couldn't be done. This demonstrates the salon's expertise and proficiency in handling different hair types and styles. Additionally, the price is highlighted as reasonable by multiple customers, indicating that the salon offers competitive pricing. This affordability can be a significant strength, as customers are more likely to return to a salon that offers high-quality services at reasonable prices.

Another strength mentioned by customers is the warm reception and hospitable environment at Braids & Things International. This is an essential aspect of any salon, as customers want to feel comfortable and welcome during their visit. Positive comments about the staff being friendly and professional highlight the salon's ability to create a pleasant and respectful atmosphere.

Additionally, individual hair stylists are recognized for their talents and skills. Several stylists, such as Mrs. Angela, Tootsie, Patrice, and Rose, are praised for their excellent work and ability to make customers satisfied. This indicates that the salon employs skilled professionals who can deliver the desired results effectively. Personal recommendations from satisfied customers can contribute to the salon's reputation and attract new customers.

Moving on to the weaknesses identified in the comments, there are a few specific instances mentioned that are cause for concern. One customer complained about Patrice being rough with combing their hair, braiding too tightly, rescheduling last minute, and gossiping about customers in front of them. These negative experiences can significantly impact the salon's reputation and deter potential customers. It is important for the salon management to address these issues promptly, retrain staff if necessary, and ensure a consistent high-quality customer experience.

While this negative feedback is concerning, it is important to note that it represents only a small portion of the overall comments. The majority of comments reflect positive experiences and satisfaction with the salon's services. However, it is crucial for the salon to address and rectify any shortcomings to maintain a positive reputation and ensure customer loyalty.

In conclusion, Braids & Things International has several strengths that contribute to its overall reputation. These include their ability to handle challenging styles, reasonable prices, warm reception, and talented stylists. However, there are also weaknesses identified in some comments, such as poor customer service and unprofessional behavior. It is crucial for the salon to address these issues to maintain and enhance their reputation. By consistently delivering high-quality service, addressing customer concerns, and maintaining a welcoming environment, Braids & Things International can continue to attract and retain satisfied customers.

Best TL Reviews

They did an amazing job putting cornrows in my sons hair when everyone else said it could not be done. He looks amazing, the price was reasonable and the reception was warm. We will absolutely be back!

Mrs Angela is the best. When I need something quick (usually latch hook) no matter the type of hair, I'm always pleased!!! Her prices are the BEST in town!

Tootsie has always been great but Patrice was purposefully rough with combing my hair and braided my hair painfully tight on purpose. She rescheduled last minute and She also gossiped about her own customers in front of me after they left. I will never go back there and am referring everyone I know who goes there to my new stylist

Beautiful ladies out here with blessed hands! Tootsie does my hair and I'm a very highly satisfied customer! I would recommend them to anyone!

Bootsie is a wonderfully talented hair stylist. Her demeanor is beautiful! Love my new braids

Patrice did an excellent job with my daughter's hair and made her so comfortable while working with her. The staff is really cordial and professional. We really enjoyed the hospitality and talented service. We will return soon.

Was very clean and extremely respectful environment. Was able to get right in and out way before the time I expected for myself so it worked out great. Love the work done well. My specialist was a great woman named Rose and love her skills. Can't wait to go back!!!????????????????

They were generous enough to fit me in last minute. Eros did a great job on my hair. Staff was extremely friendly. Prices are very reasonable.