Quick Facts About BRGRI Birmingham
BRGRI Birmingham Place is a restaurant that specializes in burgers. Based on the comments provided, there are both strengths and weaknesses to consider.
One of the strengths mentioned by several customers is the taste of the burgers. Many commented that the burgers were outstanding and delicious. This is an important factor for a burger restaurant, as taste is a primary consideration for customers.
Another strength mentioned by a customer is the service provided by Mustafa. This customer specifically mentioned that Mustafa recommended a delicious mushroom burger meal. Good service enhances the overall dining experience and can encourage customers to return.
The atmosphere of the restaurant is also mentioned as a strength. Customers found it nostalgic and comforting, creating a pleasant ambiance for their dining experience. A comforting atmosphere can contribute to a positive overall experience.
The quick service and fresh ingredients were also highlighted as strengths. Customers appreciated that their food arrived quickly and that the ingredients were fresh. Quick service is important for a fast-casual restaurant like BRGRI, as customers often expect their food to be prepared and served promptly.
Despite these strengths, there are some weaknesses mentioned by customers. One common complaint is missing items in orders. Customers mentioned that when they received their orders, they were missing certain items, such as burgers or sweet potato fries. This lack of attention to detail and failure to communicate the missing items can be frustrating for customers.
Another weakness mentioned by a customer is the inconsistency in food quality. They mentioned that the sweet potato fries were soggy and not edible, which suggests a lack of consistency in the preparation of these menu items. Inconsistent food quality can impact the overall dining experience and deter customers from returning.
Pricing is also mentioned as a weakness by a customer. They expressed dissatisfaction with the additional charge for a small pot of mayo and felt that the meals were already expensive. Pricing is an important consideration for customers, and if they feel that they are not getting value for their money, it can impact their decision to return.
Hygiene and cleanliness are also mentioned as weaknesses by some customers. One customer mentioned that the trays provided were dirty and had not been properly washed. This lack of attention to cleanliness can be off-putting for customers and impact their perception of the restaurant.
Overall, BRGRI Birmingham Place has strengths in terms of the taste of their burgers, good service from certain staff members, a comforting atmosphere, quick service, and fresh ingredients. However, they have weaknesses in terms of missing items in orders, inconsistent food quality, pricing, and hygiene and cleanliness issues. Addressing these weaknesses and maintaining their strengths will be important for the success of the restaurant.
Best TL Reviews
Missing items always. I went in to collect my order, ran a few errands, when I got home. Out of both burgers (both includes turkey rashers) there was Only 1 on 1 burger. ???
Taste wise, outstanding. However when a customer pays for extras & the customer is there getting the order. Not a delivery driver. There was no communication for the missing items. No compensation. I also payed extra for sweet potato fries and got normal fries…
Can you please make the burgers as they are described. Or to not be disappointed I will have to stick to just the patty’s in the burger??? Why should a customer pick a simple burger because the restaurant can’t make the burgers with added ingredients…. No customer likes loosing out on money like a business doesn’t.
Overall 2 burger meals £22
Best burgers I've had in a very long time, the food was so nice that even after a large portion you don't feel bloated.
don't forget to try the hot wings, it was superb.
Great service from Mustafa, he recommended us the Mushroom burger meal which was delicious.
Definitely worth going back, the atmosphere was very nostalgic with a comforting touch, the service mediocre, the food was amazing, one to add to the books, really nice juicy burgers, perfect made perfect ingredients sad about the temperature they were medium warm but fantastically fresh nonetheless, the sweet potato fries a great combination and they served Nahwals Algerian sauce, Great combo and perfect meal. The portion size in the burgers could have been a bit bigger, Well done. Definitely be back!
I chose the "double double" burger which was rather tasty! With a side of chicken strips, which were a pleasant surprise to me... i'm a big fan of KFC boneless strips but these knocked by KFC and McDonald's chicken strips out of the park! Very nice modernised venue! Food came out quickly, whilst we were there at a quiet time of day and my only concern/issue is a pin code toilet which seems a bit obstructive to customers having to ask for access...
Not rated, the sweet potato fries were not edible, absorbed in oil! The burger did not work for me, the sauce was a bit too tangy and the burger didn't hold well. The massive onion chunk in the burger showed a lack of interest in crafting a good product and the overall experience wasn't a great one.
Had the double double meal, and holy smokes that is the best burger I tasted I a long time! Superb in every way! Even the fries was perfect, and they top it up with a glass coke ???????? I will come back here every time I’m in Birmingham for sure!
ordered the classic burger-was decent. however, the sweet potato fries were disgusting. they were very soggy and ended up throwing them away. expected the fries to be crispy like they should be but were the complete opposite. they also charge 50p for the tiniest pot of mayo which i think is a bit much and should be included in the price as the meals are already quite expensive. lastly, when throwing the contents of my tray away, the tray was DISGUSTING. don’t think they have ever been washed as they just put a piece of paper over it. wanted to throw up looking at that. would’ve been 2 stars but put 3 as the actual place itself is quite nice and clean, just not the trays…
Honestly, not a great experience here.
The burger itself was fantastic but unfortunately not good enough to make up for everything else.
First off, their toilets are closed. After reading a few other reviews this is something I would’ve expected to be sorted since the closest public toilets to this is in grand central.
Second, they got our order wrong. They missed off an entire meal and so while everyone was eating (bearing in mind this is during Ramadan and so we ordered way in advance to get our food out on time which it wasn’t) 1 person was waiting for their meal to come.
Third, everything but the burgers came cold. We had rustic fries, rustic fries with cheese, sweet potato fries and onion rings which we had to send back and get reheated.
Fourth, none of the sides tasted good. All the fries needed salting, the wings were fairly small and tasted like Nando’s (decent but you expect better) the onion rings were bland and the wings were just a bit boring tbh.
Fifth, they didn’t have any oreos (strange for a fast food restaurant the literally has oreo milkshakes and Oreo milk cakes on the menu) and so gave us a kinder bueno milkshake instead. Nice but not what we wanted.
In defence of the people working there, it was busy and they did their best to fix our issues in a timely manner. But still, not a great experience overall. The seating are was pretty cold and felt like they had fans on which is not exactly a pleasant experience.
I would go back but only for their burgers and unlikely to eat in or get anything else.
Place Pictures
BRGRI Birmingham Info
Amenities
Service options
-
Delivery
-
Takeaway
-
Dine-in
Amenities
-
Good for kids
Atmosphere
-
Casual
Crowd
-
Groups
Payments
-
NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
|---|---|
| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 12:00 PM - 01:00 AM |
| Saturday | 04:00 PM - 01:00 AM |
| Sunday | 02:00 AM - 11:00 PM |
How to go there
Location
Places