Brookhaven Nails Spa

+1 484-816-3292

4001 Edgmont Ave, Brookhaven, PA 19015 United States of America

Open Today: -

Quick Facts About Brookhaven Nails Spa

Brookhaven Nails Spa has several strengths based on the comments provided. Firstly, many customers appreciate the cleanliness and pleasant ambiance of the salon. This suggests that the establishment prioritizes maintaining a clean and comfortable environment, which is important for customers to feel relaxed and enjoy their service.

Secondly, the nail technicians at Brookhaven Nails Spa receive praise for their talent and attention to detail. Bella and T, in particular, are mentioned to be highly skilled and precise in their work. Bella is mentioned to always deliver what the customer asks for and takes her time to ensure the best results. This indicates that the salon has experienced and competent nail technicians who can consistently deliver high-quality services.

Additionally, the salon receives positive feedback for the staff's friendliness and great customer service. Customers mention that the owners remember their names and make them feel comfortable and appreciated. This suggests that the salon values building a personal connection with its customers and strives to create a welcoming atmosphere.

Another strength highlighted is the reasonable prices offered by Brookhaven Nails Spa. Several comments mention that the salon provides services at a great price, making it an attractive option for customers looking for quality nail services that are also affordable.

Furthermore, the salon is commended for its thoroughness and lack of rush during services, particularly manicures and pedicures. This indicates that the nail technicians take the time to ensure that customers receive a thorough and satisfying experience, rather than rushing through the process. This attention to detail and commitment to customer satisfaction is a positive aspect of the salon's service.

However, there are also some weaknesses that can be deduced from the comments. One major concern expressed by customers is the high prices charged by the salon. While affordability is listed as a strength, one comment mentions that the salon is expensive. This suggests that the prices may be relatively higher compared to other nail salons in the area, which could deter budget-conscious customers.

Another significant weakness mentioned is the damage caused to a customer's nails during an acrylic application. The customer complains that too much of their natural nail was filed down, leading to potential damage. Additionally, the customer suspects that the salon used MMA, a fake acrylic known to be harmful, instead of real acrylic. This highlights a potential lack of expertise or proper techniques in nail application, which can result in customer dissatisfaction and negative experiences.

Another weakness mentioned is the poor communication and customer service skills of one staff member, referred to as "the gentleman." Customers express frustration with his ignorance, poor people skills, and lack of transparency about wait times. This indicates a potential weakness in staff training and customer service standards, which can impact the overall experience for customers.

In conclusion, the strengths of Brookhaven Nails Spa include its clean and pleasant environment, talented and precise nail technicians, great customer service, reasonable prices, and thoroughness during services. However, the weaknesses identified include high prices, potential damage during nail applications, and poor communication and customer service skills from some staff members.

Best TL Reviews

Very clean and nice place to be while getting a service done. They are definitely pricey that is the one main down fall. I typically will only go to Bella I just love the way she does my nails. she is so precise and takes her time to make sure her work is her absolute best. She is very talented and always does what u ask for! The one guy who works there who they call T is also very talented and does a great job as well!! Both of the nails I pictured are dip powder done by Bella. I got so many compliments on the evil eye design everyone loved it!

I’m not from the area. Popped in for a quick eyebrow wax. Great price, nice people and she did an amazing job on my eyebrows! Thanks again!

I got acrylic nails here a couple weeks ago and my nails were slightly damaged to begin with. I asked them what would be the best option to keep my nails from getting more damaged and they said acrylic. They filed down so much of my natural nail to apply the acrylic that they almost hit my nail bed. Now two weeks later I’ve been trying everything to get them off knowing if I went to the salon they would just rip them off and it would be painful. I’ve soaked my fingers twice a day for the past three days and they STILL won’t come off. I believe they used MMA which is fake acrylic that dentists use on teeth!! Real acrylic should not be this difficult to take off!! MMA is not healthy for your nails at all and mine are completely destroyed will not be coming back or getting my nails done at any salon again.

We always have a fantastic experience! They do a great job and are so nice. Highly recommend them!

The gentleman here that greets you at the door and service you is very ignorant he has poor people and social skills. Instead of him telling me the wait time would be about an hour and him giving me the option to wait, he told me I couldn't be serviced today because there's to many pedicures ahead of me . This is my third time experiencing this type of treatment from him this year.

I have been regularly coming here since I moved to the area and I have read some of the reviews. I will say as someone who has always gotten gel or dip gel, after Mother’s Day on Thursday-Sunday in the summer, you really need an appointment. Countless people walk in and are stand-offish to the staff when people have appointments and have booked the day up. Thursday’s and Friday’s in the summer will always be busy. That being said, my dip gel lasts FOUR weeks. For the price, that’s unbeatable in my opinion. I haven’t tried the regular gel polish because I’m a full dip convert now, but I could probably make it last longer, but my nails grow out so I look ridiculous by week four. The service is nice as well. They don’t rush you but at the same time, you’re not there for hours. Their color selection is also nice for the dip I get. The negative reviews don’t make any sense in my opinion :)

I have been coming here for a few months now and they are consistently great. Very reasonable prices and they don’t try to cram everyone in like other places do- if they have a wait they will make that clear and ask you to come back. Great selection of colors as well. Owners are very friendly- they will remember your name from your appointment and address you as such. The whole aesthetic is also great it’s a beautiful salon and I love coming here. I actually drove from center city to come here this time because I’m just so comfortable here and it’s so well priced.

I really appreciate how thorough they are on manicures and especially pedicures. I don't feel rushed like some other salons.