Burger Lounge

+44 1529 700797

9 Market place, Sleaford NG34 7SH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Burger Lounge

Burger Lounge seems to have several strengths that make it a popular place to visit. One of the most frequently mentioned strengths is its customer service. Many comments mention the exceptional service and friendly staff, highlighting the positive experience customers have with the staff members at Burger Lounge. This is important as good customer service can greatly enhance the overall dining experience and make customers feel valued and appreciated.

Another strength mentioned in the comments is the quality and taste of the food. Customers describe the food as fresh, delicious, and made with tasty ingredients. The burgers specifically are mentioned to be flavorful and well-balanced in terms of taste. The sides are also praised for their flavor and portion sizes. This demonstrates that Burger Lounge delivers on its promise of providing great-tasting food made with quality ingredients.

The ambiance and decor of Burger Lounge are also mentioned as strengths. Customers describe the restaurant as trendy, upmarket, cozy, and comfortable. The outside seating area is particularly praised for its versatility, providing shade during hot weather and heaters during colder days. Creating a welcoming and pleasing atmosphere is essential for a restaurant as it can contribute greatly to the overall dining experience.

Variety in the menu is another strength of Burger Lounge. Customers mention that the menu offers more than just burgers, with a good selection of sides and other options. This variety allows customers to choose different dishes and cater to their preferences, making the restaurant appealing to a wider range of customers.

However, there are also some weaknesses mentioned in the comments. One recurring issue is the timing of food orders for collection. Customers complain that their food was consistently late, sometimes by up to half an hour. This can be frustrating for customers who have scheduled plans or guests waiting at home. Some customers suggest that Burger Lounge should be more transparent and provide accurate estimates of collection times to avoid inconvenience.

Another weakness mentioned is a mistake in one order where a side was missing. While the mistake was corrected, customers mention that no refund was given despite requesting one. This highlights a potential issue with customer service in terms of handling mistakes and resolving customer concerns promptly and satisfactorily.

There is also a comment mentioning that the menu does not offer a significant variety of options. While the quality of the food is praised, customers express a desire for a wider range of choices to cater to different tastes and preferences.

In conclusion, Burger Lounge seems to have several strengths that contribute to its popularity, including exceptional customer service, delicious food made with fresh ingredients, a trendy and cozy ambiance, and variety in the menu. However, there are also some weaknesses, such as timing issues with food orders for collection, potential lapses in customer service regarding mistakes and refunds, and a limited variety in the menu. It is important for Burger Lounge to address these weaknesses to ensure a consistently positive experience for their customers.

Best TL Reviews

It's not called CeCe's.

Amazing customer service.

The burger was fresh and delicious. They could toast the bun to make it better. The skin on fries were decent too.

It's worth a visit and will go back when I'm around your area again to try a different burger.

Had the Spicy Bangkok Burrito and Skin On fries. Food was presented quickly and with some thought. Very enjoyable and although quiet on a Monday night, was a good experience. Waiting staff excellent.

Visited with family today and left feeling very impressed (and full). Great tasting, down to earth food made with fresh tasty ingredients. The burgers were delicious- all the flavours were punchy but worked great together. Sides were really good and portions huge.

Have to talk about what a good job they have done creating the perfect ambience- cosy without being stuffy, comforting but sleek and modern.

Exceptional service too!

Wow! Totally blown away by this place!! The decor is so trendy and upmarket, also very relaxed and comfortable. The outside seating is fantastic and keeps you cool in the shade when hot and can be closed up with heaters on when it’s cold. The menu is quite varied and not just burgers, which there are a great selection of. We went for a selection of the sides, which were all delicious. The pork bon bons were especially good, as well as the calamari and prawns!! The service was fantastic. So friendly, welcoming and chatty. Seriously impressed and have booked to go with other family on Friday. Thanks so much guys! You’re doing a fabulous job!! ????????????????????

Amazing place! Very stylish and cosy! Food is absolutely delicious and stuff friendly! My new fav spot in Sleaford ????????Would definitely recommend ????

Changed to CeCe's.

But burger was fab. Fries were delicious.

Very happy with meal and drinks.

Tho not a huge amount to choose from. Food was lovely.

Would definitely be going again

The food is generally great however twice now when we have ordered food for collection the food has been half an hour later than they said it would be leaving us sat waiting in the restaurant for half an hour. If they were just honest about the likely time it can be collected it would be fine but half an hour waiting when you've guests waiting at home isn't OK. They also missed a side from the order last time and we never received a refund which we rung and requested.

The burger lounger was very good they did make one mistake but it was corrected straight away. So no complaints with that. We had a happy evening dinner. The food was different but really enjoyable.