Bus Station Cafe

Central Bus Station, Tithebarn St, Preston PR1 1YT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Bus Station Cafe

The Bus Station Cafe has a mix of strengths and weaknesses based on the comments provided. Overall, it seems that the cleanliness of the cafe and the friendliness of the staff are the main strengths. Additionally, the range of snacks and drinks and the value for money are also mentioned as positives. However, there are some areas to improve upon, such as rude staff, subpar coffee, and the prices of certain items.

One of the strengths of the Bus Station Cafe is its cleanliness. Multiple comments mention that the cafe is clean and fresh. This is an important attribute for any food establishment, as a clean environment promotes a sense of trust and safety for customers. Additionally, the cafe is commended for being accommodating to disabled and visually impaired individuals. This shows an aspect of inclusivity and customer service that is appreciated by patrons.

The friendliness of the staff is another strength mentioned in the comments. Multiple customers express their gratitude for the warm welcome they received and the friendly service they experienced. This positive interaction with customers is important for creating a pleasant and welcoming atmosphere in the cafe.

The range of snacks and drinks at reasonable prices is praised by customers. This indicates that the cafe offers a diverse menu with options for various tastes. Additionally, the affordability of the items is mentioned as a positive aspect, indicating that customers feel they are getting good value for their money.

However, there are also weaknesses highlighted in the comments. One of the most significant weaknesses is the issue of rude staff. One customer recounts an experience where the staff member audibly complained and swore about having to make a specific item from the menu. This type of behavior can create a negative impression and make customers feel unwelcome. It is important for any business to address and rectify issues of rudeness among staff members.

Another weakness mentioned is the quality of the coffee. One customer specifically states that the coffee was not very nice. This can be a deterrent for individuals who value a good cup of coffee when visiting a cafe. It may be worthwhile for the Bus Station Cafe to consider improving the quality of their coffee to enhance customer satisfaction.

Additionally, one customer mentions an incident where they felt neglected due to a staff member being preoccupied with a phone call. This can leave a negative impression on customers and make them feel ignored or unimportant. It is important for staff members to prioritize customer service and ensure that they are attentive to the needs of all customers.

Lastly, a comment mentions that the price of certain items, such as sausages, is considered high. This indicates that the perceived value for money may vary depending on the specific items chosen. It may be beneficial for the cafe to evaluate their pricing strategy and ensure that it aligns with customer expectations.

In conclusion, the Bus Station Cafe has both strengths and weaknesses based on the comments provided. The cleanliness of the cafe, the friendliness of the staff, and the range of snacks and drinks at reasonable prices are the main strengths mentioned. On the other hand, issues of rude staff, subpar coffee, and high prices for certain items are weaknesses that should be addressed. By addressing these weaknesses, the Bus Station Cafe can further enhance the overall customer experience and improve customer satisfaction.

Best TL Reviews

not coming back here again, i asked for a certain item off the menu and heard the lady behind the counter audibly complaining and swearing about having to make the item i asked for and my idea to have it in the first place. the first time i came i was spoken down to for asking if the cafe served fruit teas. ashame some staff are unnecessarily rude

A nice clean cafe with an adequate range of snacks and drinks at reasonable prices. The staff are friendly and it's an ideal place to have a bite to eat while waiting for your bus. You can eat in or take out, and I'd definitely recommend.

Highly recommended to anyone passing through the bus station - it's great value. The ladies working were very friendly, the full English breakfast was delicious, hot drinks of a good standard and the environment was fresh and clean. I recieved a warm welcome and was able to sit there and relax for a while whilst waiting for my coach! Thank you. I will visit if I pass through again. :)

Cheapest sausages in Preston wouldn't recommend at all. And the place costs a fortune.

Normally I get sausage on toast and cappuccino. Lovely. Today baked spud and tuna mayo...came with coleslaw and salad. Again lovely. Prices moderate to good. Well recommend Preston Bus station cafe.

The coffee wasn't very nice. Man serving was too busy talking on phone to finish serving so a woman had to come out & help. Asked woman who bought food out to get salt & vinegar for me but I had to get them myself. Don't know if she saw the 2 crutches. Wont be going back in a hurry.

Very clean, friendly staff and really accommodating to disabled and visually impaired. Food freshly made and even if you pop in for tea and toast, well worth a visit whether waiting for a bus or just wanting a snack

Normal cafe but good food and decent staff. Plastic seats attached to metal frame tables. Nothing special though it is in the UK's oldest bus station.