Castaways

+44 24 7638 3616

22 Harefield Rd, Nuneaton CV11 4HH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Castaways

Castaways Place is a local fish and chip shop with several strengths and weaknesses. We will look at these aspects to provide a comprehensive evaluation.

One of the strengths of Castaways Place mentioned in the comments is the fresh food. One customer stated that the food was great and surprising for a chippy. Another customer mentioned that the fish was lovely. This indicates that the food is generally fresh and well-prepared. Additionally, another strength mentioned is the cleanliness of the place. One customer gave a star for a clean atmosphere, which suggests that the establishment prioritizes cleanliness.

Another strength mentioned is the fast service. One customer gave a star for fast service, indicating that the staff is efficient and delivers the orders in a timely manner. This is a positive aspect for customers who are in a hurry or want their food quickly.

However, there are also several weaknesses that have been pointed out. One significant weakness is the poor customer service. One customer mentioned that the "owner" was rude and provided poor service. The owner's behavior was described as unwelcoming, abrupt, and lacking a smiling welcome. This negative interaction can greatly impact the overall experience for customers and may discourage repeat visits.

Another weakness mentioned is the issue with portion sizes. One customer stated that they ordered a large portion but were provided with a medium one instead. They also noticed that other customers had bigger portions compared to them. This inconsistency in serving sizes can be frustrating for customers and may give the impression that they are not getting their money's worth.

There were also complaints about the quality and temperature of the food. One customer mentioned that the chips tasted strange and were greasy, suggesting that the oil used for cooking may not have been changed. Another customer complained that their delivered food was cold and when they called to complain, they were asked to put it in the microwave. This response from the staff indicates a lack of willingness to address the issue and provide a satisfactory solution.

Furthermore, there were comments regarding the unavailability of certain menu items on specific days. One customer mentioned that they were not allowed to order fish on Saturdays as it was reserved for orders only. This restriction may disappoint customers who specifically visit for the fish and chips experience.

Another weakness pointed out is the high prices. One customer commented on the expensive prices compared to other local chip shops. They mentioned that £4.50 for a large portion of chips was too high, especially considering the small portion size. This pricing issue may deter price-conscious customers from choosing Castaways Place.

Finally, there were some complaints about incorrect orders and difficulties reaching the shop via phone. One customer mentioned that they received the wrong order and tried calling the shop multiple times to rectify the problem but could not get through. This lack of communication and inability to resolve issues promptly can lead to frustration and dissatisfaction among customers.

In conclusion, Castaways Place has several strengths such as fresh food, cleanliness, and fast service. However, there are notable weaknesses including poor customer service, inconsistent portion sizes, poor food quality or temperature, restrictions on menu items, high prices, and difficulties with order accuracy and communication. These weaknesses should be addressed by the business to improve customer satisfaction and retention.

Best TL Reviews

I've been here before and was happy with the service untill today. Went in today and the "owner" was rude- as in poor customer service was provided. No smiling welcome, was very abrupt and just didn't feel welcome at all. When ordered large portion he provided us with medium. We noticed how.everyone else had bigger portions compared to us. I remember buying large portion and it feeding two of us and this was few weeks ago. The food serving for a large meal for 8 pound is appauling atm. And same with this gentlemans attitude.

Don't walk in on Saturday. They tell you that you can't order fish on a Saturday because its for orders only. I don't understand that as walk ins save delivery.. They also had no chips done so waited and then when got home they were cold and most were brown or end pieces, and it was not a large either. You go into a fish and chips expecting guess what... a fish and chips... I would suggest visiting in a week day maybe it will be better and they won't be so flustered over serving.. Basic... Fish.. And... Chips...?! Would have taken order back if could be bothered to drive all way back.

I use castaways all the time normally amazing today it tasted strange not one of my kids ate all their dinner.the chips were really greasy with a strange taste think the oil has been changed! I think I need to find a new chippy

Ordered via Justeat. Was cold when delivered. Phoned Castaways and explained that it was cold. Was told to put put it in the microwave? Said to them why would I do that when I wanted hot food. He then asked for my card details including my 3 digit security code. Have never had a problem until this evening but definitely won't be ordering again. Not happy to say the least!

Great fresh food, which is surprising for a chippy on a Wednesday afternoon! We're not locals but will definitely come again when we pass through, chips were delicious and the mixed meat was lovely!

one star for for clean place another star for fast service,

chips were not cooked it was still raw, portions are tiny you charge £4= 4.50 for large chips that come in a try instead of wrapped up, the prices are like london prices in nuneaton are you guys on something???

go petes chippy or even the chip shop on queens road which is way nicer and you get way more for you money. now kebab batch 4.50 and not even piping hot i had to micrwave it for a bit seriously i can get a kebab burger meal for same price. this experince give me a bad issue next day. if anyone reading this just avoid this place or just try it once, this place definitely needs to be castaway!!!!

We got fish and chips on the way home. The portions of chips were rather small and tasted as if they were cooked in old oil. The fish was lovely but the batter could have been better.

To be fair, we did order close to the end of opening hours. The dine in area looks nice and I'd certainly try breakfast or lunch when I'm next in the ar but.

Ordered food but when it arrived it was completely the wrong order. Tried calling the shop 60 time's to rectify the problem but all I kept getting was the engage tone....my guess is the phone was off the hook.

£22 wasted!!!!!!!!!!!!!!