KUZEY Turkish and Mediterranean Restaurant

+44 191 455 1600

166, 170 Ocean Rd, South Shields NE33 2JQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About KUZEY Turkish and Mediterranean Restaurant

KUZEY Turkish and Mediterranean Restaurant has received a mix of positive and negative feedback in the comments provided. In this analysis, the strengths and weaknesses of the restaurant will be examined based on the comments.

Strengths: 1. Good Food: Multiple reviewers mentioned that the food at KUZEY was fantastic, delicious, and full of flavor. The mixed grill, lamb ribs, chicken Shish, calamari, and Turkish spice sausages were particularly praised. 2. Excellent Service: The majority of reviewers commented on the excellent service they received. The staff was described as friendly, polite, kind, and helpful. The waiters were attentive and accommodating, even managing to squeeze in customers without a booking. 3. Value for Money: Many customers mentioned that the food at KUZEY was good value for money. The shared platters were praised as being tasty and reasonably priced. One reviewer even mentioned a restaurant week deal where they received starters and main courses for £11. 4. Nice Atmosphere: One reviewer mentioned a lovely calming atmosphere at the restaurant. This suggests that the ambiance and environment were pleasant and inviting.

Weaknesses: 1. Pressure to Leave: One customer felt pressured to leave the restaurant when the staff was waiting for them to leave at 22.10 pm. This suggests that the restaurant may have a policy of closing at a certain time and may not communicate this effectively to customers. This could lead to customers feeling rushed or unwelcome. 2. Incomplete Packaging: A customer mentioned that they asked for their leftovers to be packaged but only received the meat. They were disappointed that 90% of their meal was not included in the package. This suggests that there may be issues with attention to detail and customer satisfaction when it comes to packaging leftovers. 3. Full Price for Incomplete Packaging: The same customer who mentioned the incomplete packaging also stated that they were charged the full price for their meal, despite not receiving all of it. This indicates a lack of fairness in pricing and potential issues with customer service in terms of addressing complaints and providing appropriate resolutions.

Based on these comments, KUZEY Turkish and Mediterranean Restaurant's strengths appear to be its good food, excellent service, value for money, and a pleasant atmosphere. However, there are weaknesses when it comes to customers feeling pressured to leave, incomplete packaging of leftovers, and potential issues with pricing and customer service in addressing complaints.

To further improve the restaurant's performance and address these weaknesses, the staff could consider better communication regarding closing times, ensuring that all requested items are included when packaging leftovers, and training the staff in handling complaints and providing appropriate resolutions to ensure customer satisfaction.

Best TL Reviews

Food was good, however felt pressured to leave, we was a little full, so asked for food to be packaged, but was only given the meat. Still charged full price. So was a bit disappointed with the service as staff were stood waiting for us to leave at 22.10 pm. Not a problem, but 90%of our meals was not in the package.

Party of four excellent service food fantastic. Would definitely recommend that you try this restaurant. We had shared platters and very nice and good value.

What a lovely food!!! ???????? We enjoyed our dinner ????️ . Thanks to the nice and friendly staff ????

Right, were do i start. We called in on a spur of a moment.

As we came in, we were greeted by Emma and Josh..Very pleasant and waited on us very well. Then Sulo came and took our drinks and orders. The 3 of them were charming and so friendly. (Even the chef waved goodbye as we were leaving). We weren't sure on what to have so we chose our meals but still fancied tasting the mousaka. So we asked for a small portion to try. And he only charged us £5 for it. What came was a massive share portion. It was another full meal. Not that we were complaining. Overall, the drinks and food were fantastic. Lovely calming atmosphere. If you've never been. Definitely give this place a try. Could not fault it at all. A big well done and thank you. We will be going back. 10/10

Ended up going for the first time, we hadn't booked and just popped in on the off chance, they managed to squeeze us in were very accommodating. They were doing the South Shields restaurant week thing which was a bonus, so starters and main course for 11 quid. Food was great, lots of flavour and good portions, the staff were really friendly and the service was quick, but never felt like we were being hurried which is spot on. Will definitely go back and I am pretty sure they do takeaway/delivery so have that option too!

First time at Kuzey. What took us so long. Best Turkish restaurant in the North East. Manager is a fantastically nice guy, so hospitable and friendly. We had the falafel and hummus and the kisir, for starters, both were delicious, served with fresh bread. Then for mains we had the lamb ribs and the chicken Shish, both served with pilaf rice and very fresh salad, all fantastic. All washed down with draught Efes. This will become a regular night out. Thanks for a great night.

Went there tonight with my youngest daughter and her boyfriend, ordered our drinks,then our starters,good advice of the owner/Turkish guy,then placed our mains ,food came quite quickly and we were not disappointed. I had the mixed grill after the calamari which was gorgeous, the salad with it was divine,my daughter had a recommended wrap after her meat balls which she said was delicious, kyle had Turkish spice sausages followed by slow cooked lamb shank.there was a long chilli on each plate which was charred not burnt, but wow was that hot,all in all 10/10 will be back with the rest of family very soon.highly recommended.

First time here and we will be back. All of the staff were friendly, helpful, polite and kind. Food was amazing. We did a platter for two with a hot starter. Absolutely fabulous and I recommend the pomegranate tea, too. Absolutely will be back.