Castle Nail

+1 516-488-4945

515 Franklin Ave, Franklin Square, NY 11010 United States of America

Open Today: -

Quick Facts About Castle Nail

Strengths of Castle Nail Place:

1. Welcoming and caring staff: Many customers noted that the owner and workers at Castle Nail Place were extremely friendly and welcoming. This creates a positive atmosphere for customers and makes them feel comfortable during their visit.

2. Skilled nail technicians: Several customers praised the skills of the nail technicians, particularly Sarah. They mentioned that their nails were healthier than ever before and mentioned being satisfied with the services provided.

3. SNS Powder service: Many customers mentioned that they were introduced to SNS Powder at Castle Nail Place and were highly satisfied with the results. This indicates that the salon offers a variety of services and stays updated with the latest trends in the nail industry.

4. Great customer service: Several customers mentioned that they received great customer service at Castle Nail Place. They were greeted upon arrival, their needs were addressed promptly, and they felt well taken care of during their time at the salon. This indicates that the staff at Castle Nail Place prioritize customer satisfaction.

Weaknesses of Castle Nail Place:

1. Poor treatment of clients: One customer mentioned that they had a negative experience with the owner and staff at Castle Nail Place. They felt that the salon did not value their time and were treated rudely. This suggests a lack of professionalism and empathy towards clients.

2. Pricey services: One customer mentioned that they found the services at Castle Nail Place to be expensive. They felt that they were upsold and charged for additional services without their consent or knowledge. This indicates a lack of transparency in pricing, which can lead to customer dissatisfaction.

3. Inconsistent results: A customer mentioned that they were disappointed with the finished result of a nail design they requested. They felt that if the salon was unable to execute the design, they should have been honest about it. Inconsistent results can undermine customer trust and loyalty.

4. Poor quality of manicure and pedicure: One customer mentioned that they had a horrible experience with both the manicure and pedicure services at Castle Nail Place. They felt that the staff did not follow the proper procedures and prioritized using expensive products over providing a quality service. This suggests a lack of attention to detail and commitment to customer satisfaction.

5. Fake expressions and attitude: A customer mentioned that they felt the staff at Castle Nail Place displayed fake expressions and attitude in order to secure tips. This lack of genuine hospitality and insensitivity towards customers can create a negative experience and deter customers from returning.

Overall, while Castle Nail Place has strengths such as welcoming staff and skilled technicians, there are also weaknesses such as poor treatment of clients, inconsistent results, and poor quality services. These weaknesses must be addressed in order to improve customer satisfaction and loyalty.

Best TL Reviews

Honestly after reading the reviews for this location in early January I didn’t know what to expect when I walked in. However every time I’ve gone in, the owner and the workers have always been extremely welcoming and caring. Sarah has been doing my nails since January and put me on to their SNS Powder and I haven’t thought of doing Gel polish since! My nails are healthier than they’ve ever been and they always make sure they’re as accommodating as possible. I would definitely recommend people seeing Sarah at least once! She’s extremely friendly and someone nice enough to talk to during the whole process.

I’ve been coming here for nearly 5 years & today will be my last. If you’re hard working like I am STAY AWAY! They do not care about their clients or their time. We are walking checks to them. You are required to make an appointment which we did, I came in today with 3 other people (all with appointments) & was told one of the people in my party would have to come back 2hrs later despite us having an appointment. The owner (a man) was extremely rude said he didn’t care shooed his hands at us & went to remove my 12yr old from the chair with aggression. We spend over $200 every time we come. They began to speak on their language & ignore our concerns. They did the same thing to us 2 weeks ago. Olivia didn’t not apologize for the inconvenience they caused us nor did the male manager. After being a religious customer for 5 years & multiple similar situations happening to my family, friends & I will NO longer waste our money here.

This was my first time receiving service at castle nails. I went in for a pedicure and tips removal and they charge me a arm and leg. Firstly they tried to upsell me the most expensive pedicure they offer and I refused. I went for the inexpensive pedicure but it’s a upsell from the regular pedicure. They gave me service I didn’t asked for such as a manicure, endless messages without informing me of the additional charge. Let me say this was the most pricey pedicure and tip removal I ever received.

Great customer service... I was greeted as soon as I walked in and the staff was very friendly. I got a french manicure with dip powder. Great protection for my natural nails, not too thick but strong. Very happy with the way they turned out.

1st time here and I had a fantastic experience. Everyone greeted me when I came in. My needs were addressed instantly. And Sarah is a real artist. This was my first time doing SNS powder and its amazing. Love how it turned out. I was given such a fantastic massage that I could have fell asleep. All in all great experience

I'll be honest It wasn't that great not awful just not great. The person doing my nails shaped them nicely though but the reason for the 3 stars is because I showed them a picture of a design I wanted hoping they could do it, but seeing the finished product I wasn't to pleased with it. Listen if you can't do a design don't agree to do it if you cant I'll understand won't make a fuss. Just eh experience

Worst one! This was the nearest one so I thought of visiting this, this time was my second visit cause of a quick plan. I regret! Both manicure and pedicure was horrible. They bring you the most expensive product first and don't do the procedure according to the cost. Staff are so cunning just to get their tip

It's So unprofessional! Worst attitude from a people who get their pay for their Job and still shows their fake smile and hospitality just for Tip. Insensitive! I always give tip where I receive a service. But these ppl dont deserve for their fake expressions and attitude on their customers.

Awesome job on regular Manicure! Olivia, Sarah, Anne are All great so far! Always ready when I have an appointment.