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Central Studios Hair and Beauty

+44 20 8343 2638
9 Ballards Ln, London N3 1UX United Kingdom of Great Britain and Northern Ireland
Open Today: 10:00 AM - 07:00 PM

Quick Facts About Central Studios Hair and Beauty

Strengths: 1. Experienced and knowledgeable hairdressers: Many customers praised the skill and expertise of the hairdressers at Central Studios. They were described as friendly, professional, and capable of providing great results. 2. Nice ambiance and cleanliness: Customers appreciated the clean and pleasant atmosphere of the salon. This contributes to a positive experience for clients. 3. Personalized service: Several customers mentioned that their hairdressers listened to their preferences and provided personalized recommendations. This attention to individual needs and desires is a strength of the salon. 4. Impressive results: Many customers were satisfied with the final result of their haircuts or hair treatments. They felt that the salon delivered quality work and achieved their desired look. 5. Long-lasting effects: Clients mentioned that their hairstyles lasted for a long time after visiting Central Studios. This indicates that the salon provides hairstyles that maintain their appeal and quality over time.
Weaknesses: 1. Poor customer service: A significant weakness highlighted by one customer's experience was the poor customer service. The hairdresser and stylists were described as dismissive, aggressive, and unhelpful when the customer expressed dissatisfaction with their haircut. This lack of accountability and unwillingness to rectify the issue reflects poorly on Central Studios. 2. Lack of resolution: Another weakness identified was the salon's inability to provide an appropriate resolution to a customer complaint. The refusal to refund or fix the unsatisfactory haircut left the customer feeling unhappy and disappointed. 3. Non-adherence to advertised offers: One customer mentioned that they were not given the advertised first-time customer discount or informed about the requirement to pay in cash until after the haircut. This lack of consistency between advertised offers and the actual service is a weakness in terms of customer satisfaction. 4. Inconsistency in hairstylist performance: While many customers praised the expertise of the hairdressers, it is important to note that there were also negative experiences expressed. The mention of uneven layering and dissatisfaction with the haircut indicates that the performance and skills of the hairstylists may not be consistent across the salon. 5. Lack of responsibility: A customer complaint highlighted the hairdresser's refusal to take responsibility for the unsatisfactory haircut. This lack of accountability and unwillingness to address the issue again reflects poorly on the salon's professionalism and customer service.
In conclusion, Central Studios Hair and Beauty place has several strengths, including experienced and knowledgeable hairstylists, a pleasant ambiance, and impressive results. However, there are also notable weaknesses, such as poor customer service, lack of resolution for customer complaints, inconsistency in hairstylists' performance, non-adherence to advertised offers, and a lack of responsibility taken by the hairdressers. These weaknesses may negatively impact the overall customer experience and satisfaction with the salon.


Best TL Reviews

I got my first hair cut here in on Monday 18/07.
The hairdresser who cut my hair was friendly and seemed very experienced. I had mid length hair all of one length and requested that the hairdresser just take off the bare minimum to keep it looking healthy and fresh.
The hairdresser asked if I wanted layers, and I responded that I had previously had longer layers put in but that I found them difficult to make look right with my hair type. She advised that because of the slight waves in my hair that some shorter layers would give my hair more volume and would look good, as the hairdresser seemed knowledgeable i put aside my reservations and trusted her.
She spent a long time blow drying it and I was quite happy with it when I left, but I’ve now washed it twice and am really disappointed with the cut. The top layers of my hair created a “mushroom” effect as they didn’t seem to be blended into the longer sections of hair (see photos) and I couldn’t style this out by curling, straightening or blow drying my hair.
I returned on Saturday (23/07) to talk to the hairdresser but she wouldn’t take any responsibility, saying there was no issue with the cut and it wasn’t their problem. They refused to refund me so that I could go elsewhere and get it fixed and only offered to blow dry it for me. This really wasn’t the resolution I had hoped for and left really unhappy.
My boyfriend saw how upset I was and returned to the salon to discuss this with the manager, and instead had three stylists aggressively disagree with him and told him it was not their problem if I didn’t like my hair or was upset about both the hair and their customer service. They compared getting a new haircut based off a stylists recommendation to getting pesto at a restaurant when I had never tried it before… well I wouldn’t be happy if I had tried it based on a professionals recommendation and had to wait 4/5 months for the visible effects of said pesto to subside, as I will have to wait at least 4/5 months for my shortest layers to grow out to my previous length, or go and get all my hair chopped to the same length as my shortest layer!
As well as this, the hairdresser didn’t offer me the 20% discount for first time customers which is advertised in their window, and didn’t mention that I’d have to pay in cash until after the cut had been done.
I felt as though I had done the right thing by going back to the salon to discuss it with them rather than leaving a review, but as there was no offer to refund or fix it, only to blow dry it I felt I had no other choice. Really disappointed with both cut and customer service now, and I would recommend thinking twice about their recommendations.
I’ve been coming here for about 2 years now. The first time I came was to do a balayage with Marco and then I’ve been cutting my hair with Didi. They are both great! I’m always very satisfied by the way my hair looks in the end ✨
Having been with my previous hairdresser for 10 years, I was a little anxious about jumping ship but I am so glad I did. Iva was my hair stylist. After some discussion about what look I was aiming for, I put myself into what turned out to be a very capable pair of hands. I am absolutely delighted with my new hairstyle and will definitely be returning. Added to all of this, the salon had a very nice ambience, all the staff were friendly and it was very clean. Thank you.
Sev is a great hairdresser. She does exactly what you want. Both her highlighting skills and cutting skills are brilliant. My hair can be quite fine and flat looking but she always manages to make it look amazing and the effect lasts too and it looks good for quite some time. I can highly recommend her.
This was my second visit to the beautiful studio and I will be coming back again for sure ☺️
Marko was my stylist and he did a great job with the balayage. Thank you Marko and see you again soon! ????
Super please with my first red balayage, hairstyle, and blow-dry experience with central studios. This is one of the best hair colouring result delivered for a long while. Happy post lockdown! My hairdresser (Mel) was really patient and gone through every single part of my hair for colouring, 3 hours of waiting was completely worthy. The Lady who took the booking also very nice too. Highly recommend this place.
Marco is an amazing hair stylist!
He's extremely knowledgeable and provides an unique personalised experience. Everything he touches turns to gold! My hair was dull and dry before the appointment and the results are Fabulous!
Trully Marco deserves to have his own brand, own salon.
Thank you very much Marco!
I’ve been having my hair cut and colour at Central Studios since almost a year now and I couldn’t have found a better hairdresser. Marco has been always very friendly and super professional. He listens to what I would like to have my hair and gives always great suggestions and the results are impressive!! The quality of his work is very much above the standard you could possibly find in London. The place has also a nice atmosphere and all the team is very kind. I highly recommend Marco and Central Studio if you are looking for high quality results for your hair and a very friendly service!

Place Pictures

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Central Studios Hair and Beauty Info

Amenities

Accessibility
  • Wheelchair-accessible entrance

Today

Opening Hours

Monday 10:00 AM - 07:00 PM
Tuesday 10:00 AM - 07:00 PM
Wednesday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 07:00 PM
Friday 10:00 AM - 07:00 PM
Saturday 09:00 AM - 06:00 PM
Sunday 10:00 AM - 05:00 PM

How to go there

Location