Starbucks Coffee

+44 808 234 0684

Station Road, Luton LU1 2LT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee, like any other business, has its strengths and weaknesses. In order to analyze these, let's break down the comments provided.

Strengths: 1. Delicious Drinks: Multiple customers mentioned that they enjoyed their drinks, specifically the Iced Matcha Green Tea and the Strawberry Açaí. This indicates that Starbucks is successful in creating quality beverages that satisfy their customers' taste preferences. 2. Personalized Messages: One customer appreciated the personal message written on the bag, which made them smile and lifted their spirits. This small gesture shows that Starbucks values customer experience and goes the extra mile to create a positive, personal touch. 3. On-time Delivery: The prompt delivery demonstrates that Starbucks is reliable and efficient in fulfilling customer orders accurately and in a timely manner. 4. Polite and Friendly Service: Customers praised the politeness and friendliness of the Starbucks employees, specifically the delivery driver and the lady who served them at the coffee outlet. This reflects positively on the company's commitment to providing excellent customer service.

Weaknesses: 1. Dirty Tables and Sticky Floor: One comment states that the tables were dirty and the floor sticky, indicating a cleanliness issue. This would negatively impact the overall customer experience and may deter customers from returning to the store. 2. Incorrectly Made Orders: Another comment mentions that the customer's orders were often made incorrectly. This suggests a potential issue with order accuracy and quality control, which could lead to customer dissatisfaction. 3. Limited Seating Availability: A customer noted that seating was difficult to come by due to the high volume of customers. This signifies a potential inconvenience for customers who prefer to enjoy their beverages in-store.

Additional Feedback: 1. Employee Mistreatment: A customer shared concerns about the mistreatment of employees by the store manager at a specific Starbucks location. This raises a red flag regarding the work environment and management practices at that particular branch. 2. Concern for Employee Well-being: Another customer expressed worry for the well-being of the Starbucks staff, citing their apparent exhaustion and frustration. This may indicate a potential issue with employee morale and the need for improved support.

In summary, Starbucks coffee has several strengths, including delicious drinks, personalized messages, on-time delivery, and polite and friendly service. However, the company also faces some weaknesses, such as cleanliness issues, incorrect orders, and limited seating availability. Additionally, concerns raised about employee mistreatment and well-being highlight areas where Starbucks should focus on improvement. It is important for Starbucks to address these weaknesses and feedback to maintain customer satisfaction and create a positive work environment for their employees.

Best TL Reviews

We ordered the Iced Matcha Green Tea and the Strawberry Açaí. Both drinks were delicious. Loved the personal message written on the bag. Made me smile and cheered me up. Delivery on time. Polite and friendly driver.

The tables were dirty, and the floor sticky. The service was fast, we had to wait about 1 minutes for 2 coffees, one of them was comlpex, not a simple one. The shop has 2 screens with the train arrivals and departures, this is a very useful extra.

First time experienced such an exceptional service at any coffee drive through.

I always goes to McDonald for a quick coffee . But McDonald’s dint have a coffee latte . So had to try Starbucks.

Lady who served us . Was the best server I ever met in any coffee outlet.

Only her service made us go back to Starbucks again and become a customer

Friendly staff and quick service. I tried an oat latte and it was great! Seating was a bit difficult to come by, but it was quite busy when I visited. There was a departures screen there too, which is super helpful. Would recommend!

I love going to this Starbucks. The staff are friendly and it's a very relaxed atmosphere. I don't get Starbucks food ad it's always overpriced and not tasty

Lovely environment and by far one of the best services around! One of the ladies in there who served me delivered amazing service. She even asked if my coffee was hot enough! Not had any service like this in ANY other Starbucks! 5 stars would recommend!

Ordered a large hot chocolate, threw it away after a few sips. Tasted bitter and like burnt chocolate.

Adding 2 stars since the service was okay.

Decided to leave a review here as I think this has to be made aware of. Emailed HR but no response. I have regularly witnessed the mistreatment of employees at the Luton Starbucks Travel center (train station), by the manager of the store - I believe her name is Anna.

I am a customer and like to visit Starbucks often to relax or grab a coffee. However, upon my recent visits I have noticed the employees I see look increasingly upset, exhaused, frustrated and at loss. Additionally, I've noticed that my orders have often been made incorrectly. Though I don't think this is the fault of the staff based on what I have seen.

I used to work at the Luton Starbucks Travel Centre store back in 2020 under a different store manager at the time . As such, I am aware of the hardships that can come with the job, so I like to ask the staff to see how they are doing and if I can help out in any way.

They have never disclosed (I believe), the real reason why, instead, they say they are just having a busy or tiring day.

However, on one occassion when I quickly popped in to grab a coffee at a busy time, I saw the store manager verbally telling off one of her employees right in front of a whole queue of us customers.

This, I felt, was very unprofessional of her and demeaning on the employee. She should have at least taken them to the back of the store to provide discipline etc.

Additionally, this form of treatment is completely different to the management I receieved when I used to work there and would not expect to receive as an employee. She had no shame, care or respect and I felt really bad for the employee at the time.

As such, I advise anyone visiting to check on the staff to see how they are doing as I am concerned and only wish the best for them.