Charcoal Grill

+44 1903 733778

18 High St, Littlehampton BN17 5EE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Charcoal Grill

Charcoal Grill is a kebab house located in Littlehampton and the surrounding area. Based on the comments provided, it is important to analyze the strengths and weaknesses of the establishment. By doing so, a better understanding of the overall customer experience can be gained.

One of the main strengths mentioned in the comments is the quality of the food. Customers consistently praise the freshness and flavor of the kebabs served at Charcoal Grill. The fact that the food is always freshly cooked and flavorsome is seen as a major positive point. This suggests that the establishment prioritizes ensuring high-quality, delicious meals for its customers.

Another strength highlighted by customers is the fast delivery service. One customer even mentions that the food arrived on time. This indicates that Charcoal Grill values promptness in serving its customers and understands the importance of timely deliveries, especially for those ordering takeout or delivery.

A further strength that stands out from the comments is the fact that Charcoal Grill seems to be responsive to customer feedback and complaints. One customer mentions that they received the wrong order initially, but the establishment quickly rectified the mistake and sent out a corrected order. This demonstrates good customer service and a willingness to make things right when mistakes occur. It shows that Charcoal Grill values customer satisfaction and is dedicated to ensuring a positive experience for all.

However, despite these strengths, there are also some weaknesses highlighted in the comments. One customer expresses dissatisfaction with the quality of a kebab, stating that it was the "worst ever" and lacked flavor. This suggests that there may be inconsistencies in the preparation and taste of the food served at Charcoal Grill. It is important for the establishment to address this issue and ensure that all meals consistently meet customers' expectations.

Another weakness highlighted in the comments is the poor customer service experience. One customer mentions receiving verbal abuse when contacting the shop to inquire about their delayed delivery. This is a major concern as it not only reflects poorly on the establishment but also creates a negative impression for potential customers. Charcoal Grill should prioritize training its staff to provide excellent customer service and handle complaints professionally and respectfully.

Furthermore, there are comments that mention issues with the freshness and quality of certain menu items. One customer mentions soggy chips and cold, unappetizing fish. These concerns suggest that there may be inconsistencies in the preparation and cooking of certain dishes. It is crucial for Charcoal Grill to address these quality control issues to maintain customer satisfaction and loyalty.

In conclusion, Charcoal Grill has several strengths that contribute to its positive reputation, such as the quality of its food and fast delivery service. However, there are also weaknesses, including inconsistencies in food quality, poor customer service, and quality control issues. By addressing these weaknesses, Charcoal Grill can further improve its overall customer experience and strengthen its position as the best kebab house in Littlehampton and the surrounding area.

Best TL Reviews

This place is the nuts! In my opinion this is the best kebab house in Littlehampton and the surrounding area. Always freshly cooked, flavoursome and on time. Me and the family love it!

I worder large kebab and give me small one it's the shet kebab i will send this to citizen don't eat from here it's sheet

Three kebabs in 3 years. All from charcoal grill. Tonight most disappointing ever. Big bag of no flavour. Not even the chilli sauce tasted if anything. Doubt there will be a return. Sad times.

Lamb Shish and chicken mix kebab. Was supposed to be cubes of marinated lamb but dry strips. The chicken was cooked okay but bland. The chilli sauce tasted like washing up liquid. Chicken burger was bland bun abit stale and fell apart. Very disappointed thought we would try somewhere different but wasn’t worth £20 rip off

Love these guys the best around ❤️

It took almost 90 minutes for what was supposed to be a 40 minute delivery. When I phoned the shop I was told they were very busy. (It was monday) then some verbal abuse. When the food finally arrived it was cold, just awful. Needless to say I won't use again.

Was decusting fish not proper fish was soggie chips not nice soggie cold res of order not nice like fish was cooked in oven

Best kebab ever they got the wrong order but instantly sent a new corrected order out!! They corrected it and it was amazing perfect customer service’ amazing couldn’t fault them!