Quick Facts About Chippies Plaice
Chippies Plaice has received a mixture of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the establishment, we will consider the positive comments first.
One common theme in the positive comments is the quality of the fish and chips. Customers consistently mention that the fish is beautifully cooked, with a thin, crisp batter. This indicates that the new owners have maintained the high standard of cooking that was expected from the previous owners. Additionally, the fish is described as being very white, suggesting that it is fresh and of high quality.
Customers also appreciate the friendly and welcoming staff at Chippies Plaice. They specifically mention that the staff are nice, welcoming, and friendly. This shows that the new owners have succeeded in maintaining a positive and welcoming atmosphere in the establishment.
Efficiency and quick service are also strengths of Chippies Plaice. Customers mention that the service is quick and efficient, with a long queue moving fast. This is important, as it indicates that the owners have implemented effective systems and processes to ensure a smooth and fast service.
Portion sizes are mentioned positively in one comment. Customers appreciate that the portions are good, indicating that they are getting value for their money.
However, there are also some weaknesses that need to be addressed by the new owners. One customer mentions that the chips are not up to the same standard as they used to be. They describe the chips as undercooked and not crispy/fluffy as they should be. This is concerning as fish and chips is a staple dish in this establishment, and the quality of the chips is just as important as the quality of the fish. The new owners should prioritize improving the quality of the chips to ensure customer satisfaction.
Another negative comment mentions that the friendly atmosphere has been destroyed by one staff member referred to as "Bob." The customer describes Bob as stroppy and mentions that he was storming around, making everyone uncomfortable. This is a significant concern as a friendly atmosphere is crucial for customer satisfaction in a restaurant. The new owners should address this issue by providing training or taking appropriate action with Bob to ensure a positive atmosphere is maintained.
One customer also had a negative experience with the food they received. They describe receiving an old piece of cod that looked like it had been put aside for ditching. The fish was described as overcooked and stale, and the chips were slightly undercooked. This indicates a lack of attention to quality control and consistency in food preparation. The new owners should implement stricter quality control measures to ensure that all food served meets the expected standards.
Overall, Chippies Plaice has strengths in terms of the quality of the fish, friendly staff, quick service, and portion sizes. However, they also have weaknesses in the quality of the chips, maintaining a friendly atmosphere, and inconsistency in food preparation. The new owners should prioritize addressing these weaknesses to ensure that customer satisfaction is maintained and improved.
Best TL Reviews
When I heard Chippies Plaice had new owners I was a bit concerned... However visited today and although the service needs to be a little 'streamlined', the fish and chips was exceptional. Freshly fried cod was beautifully cooked, very white and thin crisp batter. Chips were golden and tasty, and not too greasy. Overall I was very pleasantly surprised that the new owners have been able to maintain my high expectations! Cooking excellent, service good, just needs a tiny tweaking.
The new owners are very nice people, but unfortunately the chips are not to the same standard they used to be, every time I’ve had them they have been undercooked and not crispy/fluffy as they should be. I would personally rather wait in the queue for another five minutes and have the food cooked correctly rather than getting out quick and being disappointed with the meal.
Everytime we get fish and chips from here it's always brilliant quality and beautifully cooked. The staff are always welcoming and friendly. Wouldn't go anywhere else for our weekly treat.
Not as good as it used to be. Food is still good but the friendly atmosphere has been destroyed, seemingly by the man they called "Bob" who was doing the frying. Everyone was treading on eggshells around his stroppy, storming around. What makes it worse is that he was the weak link in the chain. Waited for ages for him to get his act together whilst the poor young lad and ladies serving were left to deal with the aftermath. Won't be going back after years of custom under the old owners. Bob needs to sort out the way he acts and works in front of customers or find something else to do as the business will suffer.
This was my first time I bought from this place and I was pleasantly surprised! Great staff, quick and efficient service. I joined long queue however it was moving fast. They provide fantastic packaging and the food is THE BEST EVER. I don't think I had better fish.
Really really tasty fish and chips ever in the UK. The fish with light butter make it very crispy even better than before.
Waited for a good while. Expected a freshly cooked piece of cod. Previously good so I did not open the box. I could not see the piece of cod I was given. The two female staff spoke quietly together. I was given an old piece of cod in batter, that looked like it had been put aside for ditching. It was horrible and overcooked and stale. The chips were slightly undercooked.
They have lost a Customer. I will never go back again. Terrible and shoddy quality
Quick friendly service and good portion sizes. Lovely fish but the chips were more on the small and crispy side, than chunky (like I prefer). All-in-all really tasty and would happily go again!
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Chippies Plaice Info
Amenities
Service options
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Takeaway
Health and safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
Offerings
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Kids' menu
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Quick bite
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Vegetarian options
Amenities
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Good for kids
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Toilets
Atmosphere
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Casual
Crowd
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Groups
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 08:00 PM |
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| Tuesday | 02:00 AM - 02:00 AM |
| Wednesday | 02:00 AM - 02:00 AM |
| Thursday | 02:00 AM - 02:00 AM |
| Friday | 02:00 AM - 02:00 AM |
| Saturday | 02:00 AM - 02:00 AM |
| Sunday | Closed |
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Location
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