Quick Facts About Chocolate City Hair Studio
Chocolate City Hair Studio has several strengths that make it a popular choice among customers. One of the strengths mentioned by multiple reviewers is the professionalism of the salon. Customers appreciate the inviting atmosphere and the friendly staff members. This creates a positive and comfortable environment for clients, making them feel valued and satisfied with their experience. Additionally, many customers praise the skill and expertise of the stylists. They mention specific hair treatments like silk press and knotless braids that turned out beautifully and exceeded their expectations. This indicates that the salon has a talented team of stylists who can deliver high-quality results.
Another strength of Chocolate City Hair Studio is the attention to customer satisfaction. The owner, Tasha, goes above and beyond to make clients feel comfortable and cater to their needs. Reviewers mention being offered refreshments like tea, coffee, water, and snacks, which adds to the overall positive experience. These small gestures contribute to creating a luxurious and enjoyable visit for customers.
The salon also has a boutique with stylish clothing, which is a unique offering. This allows customers to not only get their hair done but also browse and shop for fashionable items. This combination of services can attract a wider range of customers and enhance the overall experience.
In terms of pricing, customers find the salon to be reasonably priced. One reviewer mentions paying $70 for a cut and style, which they consider to be a fair price compared to other salons where they paid much more for similar services. This affordability can be a major strength for attracting new customers and maintaining loyalty.
Despite these strengths, there are also some weaknesses that have been mentioned in the comments. One recurrent issue is the long wait times. While customers appreciate the final results of their hair treatments, they mention having to wait for extended periods, even with a booked appointment. This can be a major inconvenience for customers, especially if they have other commitments or time constraints. Addressing this issue by improving scheduling and minimizing wait times would greatly enhance the overall customer experience.
Another weakness mentioned by a customer is the lack of patience and gentle handling of natural hair by one of the staff members. This resulted in damaged and shorter hair in certain areas. It is important for the salon to ensure that all staff members are trained and experienced in working with different hair types and textures. Providing ongoing education and training to the staff can help address this weakness and ensure that all customers receive the best possible service.
Lastly, there is a negative review from a former employee who expresses dissatisfaction with the management and work environment. This review highlights issues such as a lack of a strong client base and turnover among staff members. While this review should be taken with caution, it does raise concerns about the overall stability and effectiveness of the salon.
In conclusion, Chocolate City Hair Studio has several strengths such as a professional atmosphere, friendly staff, skilled stylists, and attention to customer satisfaction. However, there are also weaknesses that need to be addressed, such as long wait times, issues with handling natural hair, and potential concerns about the work environment. By addressing these weaknesses and building on their strengths, Chocolate City Hair Studio can continue to attract and retain satisfied customers.
Best TL Reviews
Very Professional! The atmosphere of the salon is very inviting and all the staff members are friendly. I will definitely be back... Thanks again Hands_by_Niyah. I Love My Knotless Braids! Don't delay book your appointment today you will not be disappointed.
I came in August and really loved how my silk press turned out and Latasha straightened my hair really nicely and gave me a well overdue trim. My hair had so much body and looked great. However, I had to wait for about 2 or 2.5 hours to be seen and the appointment was booked. I was about 10 minutes late but that was a very long wait time. The young lady (not Latasha) who washed, shampooed, blow-dried, and deep conditioned my hair was aggressive. I believe she could have been a lot more patience when dealing with my natural hair. She forced the blow dryer and hair tool through my tangles as opposed to stopping to detangle or to try another approach, it gave me the impression that she did not have the patience or knowledge to properly do my natural (non-relaxed) hair. The sides behind my ear (not my edges area but behind) are significantly shorter than before I went to Chocolate City. I looked at pictures and videos (I have been tracking my natural hair progression for months prior) and they were a lot longer. I am saddened. This would be a five-star review if the wait time was not very long and the young lady was more gentle towards my hair and if the sides of my hair were not pulled out. My hair was fragile and damaged so less force and patience from the young lady would have been an appreciated approach. Again the end result was fantastic, my silk press lasted for a long time and I received so many compliments on it (people thought my hair was a weave lol) :)
My sisters and I had a hair day at Chocolate City Hair Salon and Day Spa and thoroughly enjoyed the experience. My stylist, Jessica, listened to me and gave me exactly what I asked for; she did a phenomenal job. I'm from Maryland and will have a standing monthly appointment with Jessica. She took her time, was precise with trimming my hair and is a sweetheart. For a cut and style, I paid $70, which I think is very reasonable, considering I've paid $110 for a wash and wrap in Maryland.
We enjoyed the experience. The salon is nice. The owner, Tasha, made sure we were comfortable, with tea, coffee, water and snacks. Very nice.
I have been going to this salon for 9 years. The service is great! Great atmosphere, and the staff is very professional and very nice. Tasha is a awesome stylist/ owner. They also have a boutique with stylish clothing. I love this salon, and will go no other place!
Great experience! A warm, designed (that start from the front door to the bathroom)( that is the reflection of owner - Tasha. "Great Experience and a great hair dooo.
She treats the clients good because she wants to continue getting your money! This review is for anyone who wants to work there! DO NOT DO IT TO YOURSELF! She is the only one working in that huge shop for a reason! All the barbers, stylist, nail and last techs left! And so did I! You will not make money there! It’s a waste of time!
This review is super late but I feel strongly about my negative experience. I made an appointment for a hair cut more specifically a pixie cut with at least 3 inches of hair intact so I could flat iron it. I came in a day before my appointment to show the stylist what I wanted. I arrived the day of and before the stylist began I asked if she would like to see the picture once more for reference. She replied "No, I remember what it looked like.". So, because she is a 'professional' I trusted her. Big mistake. She grab clippers and completely shaved the back of my hair off. Zero length remaining. I requested a layered pixie and received early Grace Jones. Despicable.
My daughter and I are new clients from November 2018. Salon and barber services are offered at this beautifully designed establishment as well as excellent customer service. Complimentary refreshments are offered while you wait. The atmosphere is very pleasant. The owner is an entrepreneur of over 20 years, highly professional, very knowledgeable of her craft and an inspiration , in my opinion. My hair was pretty damaged and 5 weeks post my initial visit my hair is already healthy and growing!
Chocolate City Hair Studio Info
Amenities
Health & safety
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Appointment required
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 05:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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