City Diner

+44 1245 266178

High Chelmer Shopping Centre, 6 Exchange Way, Chelmsford CM1 1XB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About City Diner

Strengths: - City Diner offers a variety of breakfast and roast options, which is appealing to customers who enjoy a diverse menu. - The food is delicious and worth the price, according to customers who have visited the diner. - The staff is friendly and provides good customer service. - The atmosphere is pleasant and consistent in quality over the years. - The diner is accessible and follows COVID-19 safety protocols. - There are plenty of menu options to choose from, including a kids' menu.

Weaknesses: - One customer had a negative experience with the quality of the food, stating that it was unsatisfactory and overcooked. - Another customer complained about the lack of cleanliness on the table after the previous guest left, suggesting a potential issue with cleanliness standards. - A different customer had an extremely negative experience with both the food and the service. They mentioned that the sausage tasted off and the bacon and egg were undercooked. The customer also felt ignored by the staff and received poor service at the cashier. - One comment suggested that the staff overlooked or ignored a customer, indicating a potential issue with attentiveness and customer recognition. - The last comment raised concerns about the diner's ability to survive a recession, suggesting that they need to improve and prepare for potential challenges that lie ahead.

In conclusion, City Diner has several strengths including a diverse menu, delicious food, friendly staff, and a consistent atmosphere. However, there are also weaknesses related to food quality, cleanliness, customer service, and attention to customers. These areas should be addressed in order to improve the overall experience at City Diner and ensure its long-term success.

Best TL Reviews

It's exactly what you want from a diner, you can pick loads of different breakfasts which is what I go there for. They do roasts etc too which my friend had and loved. I go there very occasionally over the years and its got a nice enough atmosphere and is always consistent in its quality.

This place is amazing.My wife and I love to eat here.The staffs are friendly and the food is really delicious.We love it .My wife hardly gets impressed by someone else food but this place impressed her and we started visiting a lot .Food is worth every penny and it’s filling .No complains at all.It has easy access,covid secure,good place for family as well.They have a lot items on the menu to choose from including kid’s menu .Its also affordable .

Basic food served there was of unsatisfactory quality. All but chips (French fries) was overcooked with beef liver being burnt on the sides and hard to chew.

Staff was friendly but the table was not cleaned after previous guest.

Would not recommend.

This place is terrible I went in here with my mum to have tea and something to eat. When we walked in we wasn't greeted at all. Once we did sit down no one came over to greet us we wasn't sure if we needed to pace an order at the till or if someone would come and serve us. Finally a man came and asked what we wanted. We ordered 2 breakfast and 2 teas. The sausage was awful it tasted out of date I'm assuming it was a very very low % pork. The bacon was raw the egg was raw and snotty there was beans taking up half the plate. I think they do that so it looks like a full meal. The only thing that was OK was the tea but all they had to do was put hot water and a teabag in a cup. We left both plates full and went to the till the girl was rude my mum said the food was terrible and the girl didn't apologise or even try to deal with the issue. She said how much it was gave us dirty looks and slammed the card machine on the side. I would NEVER go in here again not even to use the toilet.

I absolutely adore City Diner. Me and my mum frequent here regularly and the staff are friendly and the food is always delicious.

Great place, reasonably priced, staff were friendly and nice. Food was brilliant, cant complain ????

Was delicious as always been going here for yrs

Normally pretty good service in 30 plus years I have been going in, however today Sunday 26th June I was either the invisible man or the 2 girls taking orders should have gone to specsavers. I never want to be the centre of any attention but if you ignore me or don't notice me when I have sat down for 15 minutes on an afternoon that was not particularly busy at the time I was there then I wonder how an establishment is going to weather the storm of an incoming recession that this coming winter is going to cause abject misery for a great deal of people.Only the fittest will survive this so this diner needs to get into training now starting with eye tests for the staff