Quick Facts About City Nails
City Nails Place, as indicated by the comments provided, has both strengths and weaknesses. It is important to analyze these comments to get a comprehensive understanding of the overall customer experience at City Nails Place.
Starting with the strengths, several customers expressed satisfaction with the staff members. Words like "nice," "sweet," "amazing," and "pleasure" were used to describe their experiences with the staff. Customers appreciated the friendliness and attentiveness of the staff, particularly mentioning Lynn and Linda as providing pleasant and relaxing experiences. Friendly and attentive staff members contribute to creating a welcoming and inviting atmosphere for customers.
Another strength highlighted in the comments is the cleanliness of the salon. The phrases "clean and welcoming" and "clean and relaxing atmosphere" suggest that City Nails Place prioritizes cleanliness and maintains a hygienic environment. A clean salon is important as it ensures a safe and comfortable experience for customers.
The quality of the services provided also received positive feedback. Customers mentioned that their nails were done beautifully, with attention to detail and precision. It is evident that some customers were satisfied with the results and praised the skills of the nail technicians. Quality work is crucial for any salon to build a positive reputation and retain customers.
The atmosphere of City Nails Place was praised by multiple customers. Terms like "relaxing and inviting" and "relaxing experience" were used to describe the ambiance of the salon. A relaxing atmosphere contributes to the overall experience and helps customers feel comfortable and at ease during their visit.
The massages provided at City Nails Place were mentioned as something that customers particularly enjoyed. Offering additional services like massages can enhance the overall experience and provide customers with a sense of relaxation and pampering.
Moving on to the weaknesses, it is clear from the comments that there were several instances where customers felt their requests were not fulfilled. In one comment, a customer mentioned not receiving the desired color and instead ending up with glitter and green polish. Additionally, a customer expressed disappointment with the shape of their nails, as they were uneven and not shaped according to their request for an almond shape. Attention to customer requests is crucial for customer satisfaction, and these instances indicate a lack of communication or attention to detail in fulfilling customer preferences.
Furthermore, in one comment, a customer mentioned that the nail technician could not perform a requested nail art design. While it is understandable that not all technicians may have expertise in specific designs, the customer wished that the technician had turned them away instead of providing an unsatisfactory result. This suggests a gap in managing customer expectations and effectively communicating limitations.
Another weakness highlighted in the comments is the issue of pricing inconsistencies. In one comment, a customer mentioned being quoted one price but being charged a higher amount. Customers may feel deceived or misled if they are given one price estimate but charged differently, which can negatively impact their overall experience.
Based on the comments, it is evident that City Nails Place has a mixed reputation. While they receive positive feedback for staff friendliness, cleanliness, quality of services, atmosphere, and additional services like massages, there are clear opportunities for improvement in fulfilling customer requests, managing expectations, and maintaining consistency in pricing. Addressing these weaknesses can contribute to a more consistent and satisfying customer experience at City Nails Place.
Best TL Reviews
The lady was nice, but she told me $50 and charged me $55, which isn’t a big deal, except for the fact that I couldn’t get the color I wanted (black. i just wanted black, and somehow left with glitter and green after mentioning it several times, but being told no black when I saw multiple black polishes on the shelf). The shape is super uneven and not the almond shape I asked for at all. The nails are all cut to different lengths, and most of them are noticeable oval & not almond, or anything near it. I asked if she could do a simple spider web art on one nail and she said no, she didn’t know how. I appreciate that she wasn’t willing to do something she wasn’t comfortable doing, I just wish she would’ve turned me away completely if the nails were going to be so far from what I asked. She told me
she would give me a discount since nothing was what I had asked for, and she then charged me $5 more than the original price she had told me. I truly hate writing bad reviews of local businesses, but this experience was so far from being a good experience, I wanted to leave in tears. I was there for 2 hours for a simple acrylic set & left with nothing I had asked for.
My name is Charles I married Deanne 22 years ago I am looking at our wedding video and my wife took a camera in the nail salon with her and it was beautiful how you guys took care of her made her feel at home did an amazing job amazing my wife said no ugly nails for Charles and I was I'm amazed at how beautiful her nails were and looking at the video brought wonderful memories back to me about how beautiful her nails were hands and feet thank you very much today nails you did a wonderful job
Beautiful gel mani by Julie! Quality, timely, and clean.
Queen Julie is always on her game and takes her time to makem sure my nails are PERFECT ❤️ The environment is clean and welcoming and the staff is incredible. Thank you for taking care of me every single time!
I love City Nails! I've been going for 3 months. Everyone is super friendly. The atmosphere is relaxing and inviting. I really enjoy the massages.
Lynn was amazing. Everytime I go there I have a pleasant and relaxing experience. I am very "picky ", but she always listen and make sure she does exactly what I want. I really love coming here!!!!!
Did an amazing job on my "monster" nails! My kids loved them and so do I! Always and awesome experience!
I just moved to the area and decided to try this place out and I’m so glad I did!
Linda was an absolute pleasure, she was so sweet and detail oriented. The atmosphere was clean and relaxing. Very pleased with my gel mani and pedi and will definitely be going back!
Place Pictures
City Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 11:00 AM - 07:30 PM |
|---|---|
| Tuesday | 11:00 AM - 07:30 PM |
| Wednesday | 11:00 AM - 07:30 PM |
| Thursday | 11:00 AM - 07:30 PM |
| Friday | 11:00 AM - 07:30 PM |
| Saturday | 11:00 AM - 07:30 PM |
| Sunday | 12:30 PM - 04:30 PM |
How to go there
Location
Places
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