Classic Wok

+44 1249 446328

305 Hungerdown Ln, Chippenham SN14 0JJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Classic Wok

Classic Wok, as described in the comments, has both strengths and weaknesses. It's important to analyze these comments to get a comprehensive understanding of the establishment.

One of the main strengths mentioned in the comments is the fast service. Several customers mentioned that their orders were prepared quickly, which is a positive aspect for people looking for a quick and convenient meal. Additionally, one customer mentioned that the estimated delivery time provided by the restaurant was usually accurate and sometimes even faster, which demonstrates reliable service.

Another strength mentioned is the taste of the food. Multiple customers praised the quality of the food, stating that it was good and well-cooked. It is evident that some individuals found the dishes to be enjoyable and satisfying.

On the other hand, there are several weaknesses that were highlighted in the comments. The most commonly mentioned weakness is poor customer service. One customer was appalled by the quality of service received, while another expressed disappointment with the lack of care shown towards their dying nan in a wheelchair. These comments indicate a lack of empathy and attention to customer needs, which is a serious concern for any establishment.

In addition to poor customer service, there were also complaints about the quality of the food. One customer stated that their food was served stone cold and stale, suggesting issues with food preparation and freshness. Another customer mentioned that their dish had no taste at all, indicating a lack of flavor and seasoning in the food. These comments bring to light potential problems with the overall food quality and consistency.

Furthermore, there were concerns raised about the cleanliness of the restaurant and the surrounding area. The presence of mice and the smell of urine near the restaurant is alarming and indicates poor hygiene standards. A customer also reported witnessing workers laughing at a homeless person, which shows a lack of professionalism and empathy on the part of the staff.

Another weakness that some customers mentioned is the outdated menu leaflets. These leaflets were from 2015, and customers expressed frustration at not being able to access the current menu with updated prices. This lack of transparency and convenience can be seen as a disadvantage for potential customers.

Overall, Classic Wok seems to have a mix of strengths and weaknesses. While they may have fast service and decent-tasting food according to some customers, there are serious concerns regarding poor customer service, food quality, cleanliness, and transparency. These weaknesses should not be overlooked, as they can significantly impact the overall dining experience and reputation of the restaurant. It is crucial for Classic Wok to address these issues and make necessary improvements in order to provide a more satisfactory and consistent experience for their customers.

Best TL Reviews

Very very poor customer service. Appalled by the quality of the food. Was stone cold when first served. Was stale and could tell it had been left a while. Also did not care very much about my dying nan in a wheelchair. Left outside in the wet and cold while we ordered. Overall very disappointed. I overheard the workers laughing at the state of a homeless who was sat freezing round the corner. I went in and it stank of urine and there was mice outside the restaurant. 100% never going back again and I wouldn’t recommend this place to anyone

Wasn't to bad. Food was good but not amazing. Service was fast. Will use again. Haven't tried there delivery yet. But collection time was quick.

Food was good BUT menu leaflets are dated 2015! You can not get menu with current prices anywhere in the promises, not even online in 2022 ????

They are not able to print it for you, you have to ask how much every meal cost when you order. Even if you ask for itemised bill you won’t get it regardless that one is produced for the kitchen but not for customer. I stop ordering from them

As I don’t like this kind of practice.

£13.60 for this absolutely no taste what so ever salt n chilli chicken plain rice chips and curry sauce never again how can it be so bad at them prices

This is our go to Chinese restaurant. They're food is always bang on, the team are always so friendly and when ever they say an hour to 1.5 hours it's usually so much faster. The food is always hot and tastes amazing. Couldn't be a better Chinese around.

Phoned order for collection told it would be ready in 35 to 45 minutes arrived to collect approx 45 minutes after initial phone call to find they hadn't even started to prepare our order had to wait approx 25 minutes for the order to be ready when we got home we found the food to be disgusting obviously cooked in a rush & no care taken to ensure quality of food will never go back

Very poor first experience and £30 I will never get back. Food was poor and not the standard expected. Please read the poor reviews and take note.

Decent Chinese, all the usual dishes you would expect, reasonable portion sizes. Not the healthiest take away though, menu a little lacking in veg, but what they do is well cooked. Cantonese ribs very good.