CLOSED-The Big Lamp Chip Shop and Cafe

+44 1257 415009

14 Pall Mall, Chorley PR7 2LA United Kingdom of Great Britain and Northern Ireland

Open Today:

Quick Facts About CLOSED-The Big Lamp Chip Shop and Cafe

The Big Lamp Chip Shop and Cafe has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the establishment, it is necessary to consider the various aspects mentioned in the comments, including the service, food quality, portion sizes, price point, gluten-free options, delivery service, organization during COVID-19, and cleanliness.

Starting with the strengths, the comment about the "fantastic service" suggests that the staff at The Big Lamp Chip Shop and Cafe is attentive and friendly. Additionally, the mention of "brilliant cook" recognizing the chef highlights the quality of the food. Another positive aspect is the fact that the fish is described as beautiful and freshly cooked, indicating that they prioritize using fresh ingredients.

Furthermore, the comment about the gluten-free options being the best suggests that The Big Lamp Chip Shop and Cafe is accommodating to different dietary needs. This is particularly significant for individuals with Coeliac disease who struggle to find suitable food options. The fact that they are able to offer gluten-free take away food is a definite strength.

Another strength is mentioned in the comment about the organization during COVID-19. The implementation of a one-way system and the enforcement of maintaining a 2-meter distance shows that the establishment takes health and safety seriously. This level of organization and adherence to COVID-19 regulations is commendable and adds to the positive experience of customers.

Moving on to the weaknesses, a recurring complaint is about the portion sizes and price point. Customers express disappointment with the portion sizes of everything other than the fish, especially considering the high prices. A customer mentions paying £2.70 for large chips and feeling that they could have gotten more value for their money elsewhere. This suggests that the establishment may need to reconsider their pricing and portion sizes to align with customer expectations.

Another weakness highlighted in a negative comment is the delivery service. A customer reports experiencing delays and receiving cold and inedible food. This indicates a lack of efficiency and quality control in their delivery processes. Given the emphasis on customer service and food quality mentioned in other positive comments, this negative experience with delivery could be damaging to the overall reputation of the chip shop.

Additionally, there are complaints about the lack of baby changing facilities, which resulted in a customer having to leave and adversely affected their experience. This indicates a lack of consideration for families and a potential inconvenience for parents with young children.

Lastly, the comment about the cleanliness of the establishment raises concerns. If customers perceive the place as unclean, it tarnishes their dining experience and may deter potential customers from visiting. Maintaining a clean and hygienic environment is crucial for any food establishment, and The Big Lamp Chip Shop and Cafe should address this issue promptly.

In conclusion, The Big Lamp Chip Shop and Cafe possesses strengths such as fantastic service, excellent customer service, fresh fish, and providing gluten-free options. However, there are weaknesses including the portion sizes and pricing, delivery service, lack of baby changing facilities, and cleanliness concerns. By addressing these weaknesses, the establishment has the potential to improve customer satisfaction and further enhance its strengths within the competitive industry of chip shops and cafes.

Best TL Reviews

Fantastic service ???? chips were delish , I"am so sorry that I didn't recognize the chef brilliant cook

Fish was beautiful, but everything else was so disappointing. After seeing that previous reviews remarked on such large portions (too much for one person) we were really disappointed by the portion sizes of everything else given such a high price point. (£2.70 for large chips) We could have gotten so much more at a Chinese and still had leftovers for what we paid. I hope this gets sorted out!

Great fish and chips always freshly cooked, sit on or eat out.

We sit in and the staff and owner are very polite and friendly.

If you want good food then call here because that's exactly what you will get!

The best gluten free food! As a Coeliac I really struggle to find nice gluten free take away food, but we come back to this Chippy quite regularly because of how great their food is! The service is great too and always very friendly!

Do yourself a favour and go elsewhere especially if you want a delivery. There was over an hour delay and once the food left the shop it took 15 mins for a 4 min run tops. Delivery driver strolled up the street as if she was on holiday and food arrived stone cold and inedible. We used to be a regular customer but it seems to have really gone downhill.

Well done to the chip shop. They have organised a one way system due to covid 19 which is very efficient. Pay for your order at the start and pick up at the counter and keeping the 2 metre distance. Well done to the staff ????????. Main points great fish and chips. Will be visiting again.

Didn't manage to try the food, as there are no baby changing facilities, so had to leave to sort the baby. The staff seemed nice and welcoming up until the point we were leaving, at which point we received dirty looks. The place is not very clean, would not recommend

Best fish and chips I've ever had, staff very friendly, excellent customer service. I Wouldn't go anywhere else