Coach & Horses

+44 1799 540292

Cambridge Rd, Newport, Saffron Walden CB11 3TR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Coach & Horses

Strengths:

1. Perfect Sunday lunch location: The Coach & Horses is highly praised for its Sunday lunch, which indicates that they excel in this area. This is a major strength as it attracts customers who specifically seek out a good Sunday roast.

2. Cosy and pleasant atmosphere: Customers appreciate the comfortable and welcoming atmosphere at The Coach & Horses. This creates a positive dining experience and encourages repeat visits.

3. Extensive list of puddings: The fact that the pub starts their list of puddings with bread and butter pudding is seen as a rare find and a good sign. This suggests that they cater well to dessert lovers and have a variety of options to choose from.

4. Nice visit, friendly staff: Customers consistently mention the friendly and welcoming staff at The Coach & Horses. This is a key strength as it contributes to a positive dining experience and encourages customers to return.

5. Excellent food quality: The food at The Coach & Horses is described as high quality, with real ingredients and excellent presentation. Customers specifically highlight the pork roast as excellent and praise the lack of tough or fatty bits.

6. Accommodating staff: The staff at The Coach & Horses are known to be accommodating and helpful, especially with special requests such as gluten intolerance. This shows that the pub goes above and beyond to cater to their customers' needs.

7. Varied menu options: The pub offers a good variety of menu choices, including vegetarian options. This is a strength as it ensures that there is something for everyone and caters to a diverse range of dietary preferences.

Weaknesses:

1. Slow and haphazard service: While the staff are generally friendly, there are mentions of slow and haphazard service. This could be a weakness as it may result in longer waiting times for food or drinks, especially during busy periods.

2. Some staff dress inappropriately: Customers point out that some of the young female staff dress in a way that is not in line with the venue or the prices charged. This could be a weakness as it may create a negative impression or lead to a lack of professionalism.

3. Portion sizes: Some customers feel that the portion sizes at The Coach & Horses are below average and not good value for money. This is a weakness as it may leave customers feeling unsatisfied or that they did not get their money's worth.

4. Inconsistent food quality: While the food quality is generally praised, there are some negative comments about certain dishes. The starters are described as small and overpriced, and some desserts are seen as bland or not meeting expectations. This inconsistency could be seen as a weakness.

5. Lack of traditional pub atmosphere: The lack of soft furnishings in the bar area is mentioned by customers as a weakness. This can create a noisy environment that may not be ideal for dining, especially if the main restaurant is full.

Conclusion:

Overall, The Coach & Horses has several strengths that make it a popular choice for customers. These include its excellent Sunday lunch, pleasant atmosphere, friendly staff, and high-quality food. However, there are some weaknesses to consider, such as the occasional slow service, inappropriate dress code, and inconsistent food quality. Addressing these issues could further enhance the pub's reputation and customer satisfaction.

Best TL Reviews

Perfect Sunday lunch location. Cosy, nice food, pleasant atmosphere. Pork roast was excellent, bread and butter pudding is to die for. A pub that starts their extensive list of puddings with bread and butter pudding is a rare find these days, but a really good sign, as proven here. Hoping to return soon again.

Really nice visit.

The place is completely different inside to what you think it will be, it's a high quality fresh modern refurb. Immaculate and we'll spaced out.

Staff were all very friendly and welcoming. Very grateful they managed to fit us in on a Sunday!!

Food was excellent - Real high quality ingredients and presentation.

The roast was on the 9/10 scale for me.

The meat was sliced perfectly and was soft to eat, no tough or fatty bits.

Absolutely no complaints on food.

All in all great visit and definitely will be coming back here again.

Highly recommended and advise to call and book so not to be disappointed.

Food good, although fish and chips, a little greasy. Plenty of menu choices, including vegetarian options. The staff were great! Very obliging in helping with a surprise birthday cake. Definitely recommend a visit. We booked an early table, so not too busy. But gets quite busy later in the evening.

I've been going to this pub for many years, the food is always excellent, great beer selection and the staff are all so kind. Always a good time at the coach and horses. They are also always so helpful with my mum's gluten intolerance.

Had a lovely family lunch here on Saturday. The food was lovely and a good varied menu. Staff all very friendly. Particularly liked the children’s menu .. all freshly cooked and not your usual frozen children’s menus. Would recommend and look forward to our next visit.

Went with my family for a celebratory drink where we were warmly met and shown to a table. The pub was really busy when we called which was nice to see and experience. A great evening out. Well done the landlord(s) at The Coach and Horses Newport

Brilliantly welcoming and so helpful. Jon the landlord went out of his way to help me in the snowy icy carpark - so friendly and helpful. This was my first visit - I shall be a regular customer. Thank you so much again.

This review is for the Coach & Horses in Newport.

First impressions: A nice clean establishment, adequate parking and spacing between tables.

Proprietor: Jon is very accommodating and welcoming.

Service: Appears to be a bit slow and a bit haphazard sometimes. A lack of cohesion with the young staff is more apparent the busier it gets. The staff are mostly charming and helpful but might make mistakes, forget, or weirdly leave you with a fork and knife where a spoon is required! One waitress has a bit of condescending back chat personality. Could be perceived as a little passive aggressive, the sort of character one would expect to encounter at a building site canteen.

Dress code: Some of the young female staff dress like they're working at an outdoors Summer event or about to go clubbing after their shift. For example, excessively ripped blue jeans with half of their bare legs showing, crop tops with large mid drift on display revealing jewel encrusted pieced navel. For the venue and the prices this place charges, dress code to us is inappropriate. White on black would be better. It would cover up the flesh and would also distinguish those that are quests and those that are staff, especially when they're huddled in a corner chatting in the bar area and you’re looking around trying to figure out who to ask for assistance.

Food: The pretentious description of the food v's what is served can lead to below expectations. Compared to some other pubs, C&H does not leave one with a feeling of good value for money. Price per meal is average but portion size is below average. OK if you’re a lady careful with her wieght, or a hamster, but not for a working man that could easily eat the serving twice/3x.

Starters: ~£9-£10 and the portions are miserly small. For example the King prawn starter is six battered pieces, three battered prawns, with three slivers of battered avocado. The prawns were way too hot and spicy to the point it left lips burning so won’t be to everyone’s taste. You’re better off sucking on a boiled sweet and waiting for your main dish to arrive because you won’t feel any different.

Main dish: Overall, in comparison to other establishments, like the starters, overpriced for what was actually served.

Sunday Roast: When the Yorkshire pudding dominates the dish, you know at this point you’re going to leave feeling like you’re going to need to eat when you get home. Meat was wafer thin and not much of it, three small chunks of dried out potato, with a shared mediocre unseasoned overcooked veg platter. Yorkshire pudding was perfect but let down by a mean smear of gravy under the food. A gravy boat should have come with the dish to hydrate the food. It's not your Mum's Sunday roast by any means!

Desserts: Sometimes deviated too far from familiarity. They bear the name but bear little resemblance to the traditional dish. For example the Bread&butter pudding, one of the cheapest easiest most filling deserts to make, was an overcomplicated overpriced bland peculiar tasting squared of dry stodge desperately in need of custard or cream to moisten the dish. The £8 Eton mess was a bloody mess. A peculiar mix of barely unidentifiable mush. Desserts may be left half eaten. If you're going to serve something very different, use a different name for the dessert.

Bar: Lacks traditional pub atmosphere. Lack of soft furnishings in the bar side can make it noisy in that area so don’t dine on that side if they’re short on seating in the main restaurant or you could find yourself shouting across the table.

Rating: High scores are easy to obtain if just drinks or take out v’s sit in food and drink so the current high rating is a bit misleading from our experience. A few small changes could make a big difference but as it is, no more than average.