Quick Facts About Concept Hair & Beauty
Concept Hair & Beauty place has several strengths based on the comments provided. One strength is their friendly and welcoming staff. Customers mentioned that the staff were friendly upon entering the salon and created a positive atmosphere. This helps to make customers feel comfortable and valued during their visit.
Another strength is the attention to detail and following guidelines. One customer mentioned that the salon followed guidelines by requiring a skin test before applying color to their hair. This shows that Concept Hair & Beauty place prioritizes customer safety and ensures that they are following proper procedures.
The salon's customer service is also highlighted as a strength. Customers mentioned that they received a full consultation at the start, which reassured them and made them feel heard. This demonstrates that the salon values open communication with their clients to ensure that they understand and meet their needs and expectations.
Furthermore, the salon's service is praised for being professional and efficient. Customers mentioned that their haircuts and colors were completed quickly, without compromising on quality. This indicates that Concept Hair & Beauty place values efficiency without sacrificing the quality of their work.
The salon's products and offerings are also mentioned as a strength. Customers appreciated that there was no hard sell on products and that they were given the choice to purchase products without feeling pressured. Additionally, the complimentary samples and gift bags provided to customers added to the overall experience and made them feel special.
Concept Hair & Beauty place also has weaknesses based on the comments provided. One weakness is inconsistent service quality. While some customers had positive experiences with their haircuts and colors, others mentioned that their hair was cut in a way that did not meet their expectations. This inconsistency in service quality can lead to customer dissatisfaction and negative word of mouth.
Another weakness is the rushing of appointments. One customer mentioned that their hairdresser seemed to be rushing for the next appointment, resulting in a haircut that was not up to their standards. Overbooking appointments can lead to rushed services and a lack of attention to detail, ultimately impacting the overall customer experience.
Lastly, the salon's ability to fulfill specific requests is mentioned as a weakness. One customer stated that their hairdresser did not adhere to their request for a specific haircut and instead gave them a cut that was completely different. This lack of attention to customer requests can be disappointing and may result in customers feeling unsatisfied with their experience.
In conclusion, Concept Hair & Beauty place has strengths in terms of their friendly staff, attention to guidelines, customer service, efficiency, and product offerings. However, they also have weaknesses in terms of inconsistent service quality, rushing appointments, and not always fulfilling specific requests. These weaknesses should be addressed to ensure a consistently positive customer experience.
Best TL Reviews
I phoned up today and was lucky enough to get an appointment with Courtney.
I sadly have to admit I am not someone who frequents hairdressers regularly !
Due to my work in nursing sector I tend to scrape it back into pony tail .
Shop was lovely and fresh , staff friendly on entering .
Loved the big wooden table to sit at till taken through .
Courtney asked me what I would like , informed me colour wasn’t an option as I needed a 48 hr skin test
Appreciated they follow guidelines even though I wanted colour now lol
I was given a lovely head massage whilst having shampoo
Courtney and the other staff blethered away , no hard sell on products like some salons
I did purchase a product but that was left to me not pushed into it
I was given a lovely bag and some samples
Nice touch to add to the experience made you feel special
Highly recommend , thanks Courtney x
At last I have found a salon that does it right. Couldn't fault it. Very professional staff, cheerful and bright.. Full consultation at very start which I found very reassuring. Excellent service throughout. Very pleased with result. Thankyou Kevin.
I went in to get my hair cut for my birthday as a treat, I asked for soft shaping and to make my hair less heavy and more flowy. I only come to concept because it's the only place that hasn't messed my hair up until 2 days ago. I got zig zag cuts through my hair, my left side is almost an inch longer. She didn't shape the front of my hair at all so it doesn't blend with the rest of my hair. I have pieces of hair that haven't even been cut and are an inch longer than the rest. I have what looks to be a band or shelf of layers round the bottom of my hair and I noticed her looking at the difference in the lengths and giving up which was really sad. The customer service is always great here I'm just so sad and disappointed that I spent £32 to get my hair ruined for my birthday. And I'm sorry but my hair does not look like it's just come from the salon it looks in extremely worse condition than it did before??? So unhappy because all I wanted was shaping...
Beautiful and modern salon . Great service . Kevin did a great cut and really listened to what I wanted. Well priced and all the staff were very friendly
Thank you so much to Nicky for suggesting my new hairstyle I was prepared to shave my hair due to chemo but she suggested a shorter style which I love so thanks again Nicky
Wasn't bad service, lovely staff just feel the hair cut i receive wasn't good, fringe was squint and not level. Back and sides were all squint and chopped up looking and honestly what I asked for seemed to be ignore and was given what looks like a bowl cut around the ears. Comments made to me by family are saying I look like I was given the haircut of a monk. I dont think it was overly bad experience but I do feel hairdresser was rushing for her next appointment as seemed to want to get me out the chair and gone as soon as possible. I feel maybe shouldn't over book appointments if its going to effect how you do the job.
Never a bad experience with senior stylist Kevin! Perfect cut and colour every time
Very professional & knowledgable. Cut & color was completed quickly. Helene made great suggestions for my cut & changing up my highlights. Very please with the service.
Place Pictures
Concept Hair & Beauty Info
Amenities
Health and safety
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Appointment required
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 08:00 AM - 04:00 PM |
| Saturday | 08:00 AM - 04:00 PM |
| Sunday | Closed |
How to go there
Location
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