Maxime Chinese Takeaway

+44 1932 232285

109 Molesey Rd, Hersham, Walton-on-Thames KT12 4QN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Maxime Chinese Takeaway

Maxime Chinese Takeaway has received overwhelmingly positive feedback from its customers. The main strength of the restaurant is its friendly and helpful staff members. Customers have repeatedly mentioned the man who takes the orders, praising him for being polite, getting the order right, and reading it back to ensure accuracy. This displays excellent customer service and attention to detail. The staff members are also described as super friendly when customers visit the restaurant for collection or dine-in, further contributing to a positive dining experience.

Consistency is another strength of Maxime Chinese Takeaway. Several customers mention that they have been loyal patrons for years and have never been let down. The food is always of high quality, and the service is quick. This indicates that Maxime has established reliable processes and standards that consistently meet customer expectations. The fact that the restaurant has maintained its consistency over the years is commendable and speaks to its overall strength in delivering a satisfying dining experience.

The quality of the food is another aspect that customers appreciate. Many customers mention that the food is consistently amazing and that Maxime is the best Chinese takeaway in the area. The positive feedback about the food reflects the skill and expertise of the chefs in the kitchen. Additionally, the free little taster boxes that are provided as a nice gesture are loved by customers, indicating that Maxime goes the extra mile to make the dining experience enjoyable.

Prompt delivery is also highlighted by customers as a positive aspect of Maxime. Customers appreciate the quick delivery service, ensuring that their food arrives hot and fresh. This responsiveness to delivery orders contributes to overall customer satisfaction.

While the majority of customer comments are positive, there is one negative review that stands out. The customer had a bad experience with their order, with three items being wrong. The customer's dissatisfaction was exacerbated by the rude response from the staff, who blamed the customer instead of taking responsibility. This incident highlights a weakness in the restaurant's ability to handle mistakes and customer complaints. Customer service in this specific instance was lacking, and it is crucial for Maxime to address such incidents and ensure that all customers are treated with respect and given a satisfactory resolution.

Another potential weakness can be seen in the mention that customers may need to redial multiple times to get through to place an order. While this indicates popularity, it also suggests that the restaurant may be understaffed or experiencing high demand during peak hours. Customers may find this frustrating and may be dissuaded from ordering if they have difficulty reaching the restaurant.

In conclusion, Maxime Chinese Takeaway has several strengths that contribute to its positive reputation. The friendly and polite staff members, consistent quality of food, quick service, and prompt delivery are all aspects that customers appreciate. However, the negative experience described in one customer comment highlights a weakness in customer service and handling mistakes. Additionally, difficulties in reaching the restaurant to place an order may also be a weakness that needs to be addressed. Overall, Maxime Chinese Takeaway has a strong foundation to build upon but should focus on addressing these weaknesses to further enhance the dining experience for all customers.

Best TL Reviews

The man who takes the orders. 2nd time I've been there in 2 weeks. He has been so polite, gets the order right, reads it back, on collection and leaving ALWAYS Super friendly.

I will return. Lovely place!

I've had two takeaways from Maxime after being new to the area. Both have been fantastic. Many thanks to all the staff

Been going here for years now and never have they let me down. Friendly staff, great food and quick service. Always been consistent and well worth the spend.

I have tried all the local Chinesse takeaways in Walton, Hersham and weybvridge and Maxime is by far the best.

Food always amazing staff so friendly - our favourite take away - love the free little taster boxes such a nice idea

Just had a takeaway delivered and it was fantastic. Always a friendly guy taking the order, quick delivery and superb hot food. Best takeaway I've had in ages. Keep the standards up and we will keep coming. Thanks

Sorry to say I used this place for the first and last time while at friends house in Walton last night. We ordered £65 worth of food but when it arrived 3 or the orders were totally wrong. Two Squid dishes instead of Prawn and a main chicken dish instead of King prawn satay. Instead of just apologising they blamed us and said they had cooked and delivered prawns, very rude and will never order again. We didn't ring to demand new dishes we actually rang to say we may have got someone else's partial order. Very rude man.

I’ve ordered from Maxime pretty much every Friday night for the last month (Friday has become Chinese night), but I’ve ordered from them on and off for years (diet!) I haven’t ordered from any other Chinese restaurant in the interim because these guys do great food at great prices - always delicious, always friendly service. You might need to redial a few times to get through though (shows how popular they are!) Recommended. ????????