Days Department Store

+44 1267 235355

5 Hall Street, Carmarthen SA31 1PH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Days Department Store

Days Department Store in Carmarthen has received a mix of positive and negative comments, highlighting both the strengths and weaknesses of the place. Overall, the strengths include excellent customer service, a wide selection of clothes and accessories, a clean and tidy store, and a friendly and helpful staff. On the other hand, weaknesses include inconsistencies in the availability of menu items in the restaurant, complaints about the quality and taste of food, and issues with the returns policy.

One of the main strengths mentioned in the comments is the excellent customer service demonstrated by the staff. Visitors praise the restaurant staff for their attentiveness and catering to their every need. Additionally, the store staff is commended for their helpfulness, humor, and willingness to assist customers in finding items, reminiscent of the level of service from years ago. This demonstrates that the staff at Days Department Store in Carmarthen go above and beyond to provide a positive experience for their customers.

Another strength of Days Department Store is the wide selection of clothes and accessories available at reasonable prices. Customers mention finding bargains, including a half-priced Puffa jacket and good deals on bedding duvet sets. The quality of the products is also praised, with shoppers expressing satisfaction with the variety and price range of the items, which includes both affordable options and higher-end brands. This suggests that Days Department Store offers something for everyone, regardless of their budget.

The cleanliness and tidiness of the store is another strength highlighted in the comments. Visitors mention that the store is clean, with clean and well-maintained toilets, including facilities for individuals with disabilities. A clean and organized store creates a pleasant shopping environment, which can enhance the overall experience for customers.

However, there are also weaknesses mentioned in the comments. One common complaint is the inconsistency in the availability of menu items in the restaurant. Some visitors mention that certain items were not available during their visits, leading to disappointment. The lack of choice in sandwiches is also mentioned, with suggestions for improvement in this area. Inconsistencies in menu availability can be a drawback for customers who have specific food preferences or dietary restrictions.

Additionally, there are complaints about the quality and taste of the food in the restaurant. One customer mentions that their cooked breakfast was disappointing, with thick bacon and excessive oil. Another customer describes their experience with macaroni cheese, stating that it was inedible and caused stomach issues. Poor-quality food can significantly impact the customer experience and discourage repeat visits.

Another weakness mentioned is the returns policy. One customer expresses disappointment with the returns policy over Christmas, stating that they were unable to receive a refund but only a credit note, despite being only five days outside of the advertised returns policy. The customer felt that this was unfair and unreasonable. A strict returns policy can lead to dissatisfaction among customers and deter them from making future purchases.

In conclusion, Days Department Store in Carmarthen has various strengths and weaknesses. The strengths include excellent customer service, a wide selection of clothes and accessories at reasonable prices, a clean and tidy store, and a friendly and helpful staff. On the other hand, weaknesses include inconsistencies in menu availability and complaints about the quality and taste of the food in the restaurant, as well as issues with the returns policy. It is important for Days Department Store to address these weaknesses in order to continue providing a positive and satisfactory experience for their customers.

Best TL Reviews

This was my first time visiting Carmarthen and it has been a memorable experience which I can’t wait to relive.

The restaurant staff demonstrated customer service excellence and catered to my every need.

The food was hot and delicious and we were even made an alternate hot chocolate.

First class service, first class food and dining.

Love wandering around this store which houses many different traders. Picked up a Puffa jacket at a genuine half-price - love a bargain. Good bedding duvet set bargains too. Cooked breakfast disappointing- bacon far too thick & plate swimming in oil.

Nice clean store, lovely staff with a sense of humour ????

Always helpful.

The chapwith a sexy accent makes the best coffee upstairs.

Restaurant always clean and tidy. Toilets for customers are clean with wheelchair/disabled toilet.

Great selection of clothes

Prices range from cheap, to reasonable, to dearer, to I will wait for the sales, and I can't afford that even if it was on sale! But thise are cracking makes that I would expect yo be in the higher price range.

Found the quality brilliant.

I can't comment on the shoes as I haven't bought any from here but the look nice.

Bags look good too.

Great store with plenty of clothes and accessories at reasonable prices too. The restaurant is worth a visit, but menu items have not always been available during our visits. More choice of sandwiches would be beneficial.

I had some lunch here today. Store/café manager is super friendly. I had fish and chips which was delicious! Fast service too. Will definitely be having lunch here again.

Appalling service in the cafe, extremely rude. They took our order and then about 15 minutes later the woman who prepares the food came over and said they didn’t have any fish fingers. So, ok, something else had to be chosen. She rudely demanded my daughter, who had to go up the the counter to look at the menu again, hurry up, as she needed to know now. Three of us ordered the macaroni cheese, of which two took about 30 minutes to come and the third another 30 minutes later. It wasn’t worth waiting for as it was inedible. We all struggled to get through half of it, and all of us now have painful upset stomachs. Avoid at all costs everyone.

Very disappointed with returns policy over Christmas AVOID!! Albeit we were 5 days out on the advertised returns policy which we hadn’t noticed if I’m honest, we were returning a branded jacket which could be sold all year. At the desk the sales assistant didn’t tell us there was any issue but instead had us waiting 10’minutes frantically looking for his manager who eventually turned up to say we couldn’t have a refund but a credit note only. My partner asked politely to take into account Christmas holidays and that it was only 5 days out and that we didn’t live in Carmarthen but again point blank NO! Very disappointed, Completely unreasonable place to deal with. We previously told friends how good the shop was and to visit Carmarthen, but on the back of the poor way we were dealt with will now be telling everyone how unreasonable the manager was at the store and to avoid!

I have found that every department in the Carmarthen store give 110% the staff are like staff used to be years ago where they were prepared to look for an item if it wasn't on the shelf . Well done Carmarthen Days Department Store, definitely 5 ????