Diamond House

+44 1268 520629

104 Whitmore Way, Basildon SS14 3JT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Diamond House

Strengths: 1. Rapid delivery: Customers appreciate the fast and efficient delivery service provided by Diamond House. This contributes to a positive customer experience and ensures that the food arrives hot. 2. Friendly staff: The friendly and helpful staff at Diamond House enhance the overall dining experience. Their positive attitudes contribute to a welcoming atmosphere and make customers feel valued. 3. Tasty food: Despite some negative comments, many customers find the food at Diamond House to be delicious. Comments about the crispy spicy beef and salt and chilli squid indicate that the flavors are enjoyable. 4. Good value: Customers appreciate the value for money offered by Diamond House. They find that the prices are reasonable and that the quality of the food is high. This is an important factor in building customer loyalty. 5. Consistency: Multiple comments mention that customers have never had a bad takeaway meal from Diamond House. This indicates that the quality and taste of the food is consistently good, which is a strength for the restaurant.

Weaknesses: 1. Inconsistent food quality: Several comments mention issues with the quality of the food. Complaints about slimy chicken, oversalted dishes, and dry pasta suggest that there may be inconsistency in the preparation and cooking process. This is a significant weakness that needs to be addressed. 2. Lack of attention to detail: Some customers express dissatisfaction with certain aspects of their meals, such as the beef not being up to their expectations. It is important for Diamond House to pay attention to customer feedback and address these areas of improvement to ensure customer satisfaction. 3. Negative experiences: Comments about customers getting sick after eating the fries and the overall decline in the quality of the food indicate that Diamond House has had some negative experiences. This can lead to a loss of customers and a damaged reputation if not addressed promptly. 4. Need for improvement in side dishes: One comment mentions dissatisfaction with the pre-cut, bland steak chips. Customers expect restaurant-quality side dishes and would appreciate more attention to detail in this area. 5. Limited meat options: One customer suggests that the beef could be better. This indicates that Diamond House might benefit from improving its meat options and ensuring that they meet customer expectations.

In summary, Diamond House has strengths in terms of its rapid delivery, friendly staff, tasty food, good value, and consistency. However, it also faces weaknesses in terms of inconsistent food quality, lack of attention to detail, negative experiences, the need for improvement in side dishes, and limited meat options. To address these weaknesses, Diamond House should focus on improving its food quality, addressing customer complaints promptly, and paying attention to detail in all aspects of the dining experience. Regularly seeking customer feedback and implementing changes accordingly will help ensure that Diamond House continues to attract and retain customers.

Best TL Reviews

Not that great tonight. Ordered 2 chicken dishes and the chicken in both was like slime. Wont be going back in a hurry, shame as used to be very nice

we ordered yesterday the food was bad, over salted, the pasta was dry, my son got sick after the fries. I do not recommend

Tasty and fast.

Absolutely love them. It's the only place I now have Chinese from.

Friendly staff.

Rapid delivery.

Specify chicken breast or red, it's no problem for them. Beef could be better, but you can't please everyone.

Not worth losing a star for.

Excuse the pun, but my go to place for a Chinese Chooseday (Tuesday...... Get it!!!!!)

Best crispy spicy beef! Delicious.

Lovely place <3 Really good salt and chilli squid

And Excellent crispy beef

Dry ribs were nice, but get rid of the cheap, packet, pre cut, bland steak chips and go back to the old way of peeling, chipping and cooking the chips that were always crispy and crunchy from a Chinese take away, there are many that do the same...who agrees with me?

Fantastic food! It's our local go-to for Chinese food! Had it deleiverd tonight and it arrived early and very hot! Happy customers for 3 years now :)

Very good value and high quality take away food. Never had a bad takeaway meal from here ever