Diva Nails

+1 724-628-1457

818 Vanderbilt Rd, Connellsville, PA 15425 United States of America

Open Today: -

Quick Facts About Diva Nails

Diva Nails is a popular nail salon that receives both positive and negative feedback from customers. To provide a comprehensive analysis of the strengths and weaknesses of the salon, we will closely examine the comments of various customers.

Starting with the strengths, it is evident that Diva Nails has built a loyal customer base by providing accommodating and friendly services. Many customers express their satisfaction with the salon, highlighting the beautiful job done by the staff and the friendliness of the employees. This positive customer experience contributes to their strong reputation and the likelihood of recommendation to others. Moreover, some customers mention that the salon offers affordable prices, making it an attractive option for those seeking budget-friendly nail services.

On the other hand, Diva Nails also has some weaknesses that are highlighted in the negative comments. One recurring issue is the lack of attention to detail. Multiple customers report receiving uneven nails, streaky gel polish, and acrylics that were not properly filed or shaped. This inconsistency in the quality of work can be a major disappointment for customers who expect professional and meticulous service. In addition, some customers mention instances where their specific requests were ignored or not met, such as a failure to remove calluses during a pedicure or ignoring complaints about the final result. These situations demonstrate a lack of attention to customer preferences and may lead to customers seeking services elsewhere.

Another weakness mentioned in the comments is the lack of communication or understanding between staff and customers. One customer described an incident where they raised concerns about their nails but the nail technician appeared to ignore their comments and proceeded as if nothing was said. This suggests a lack of customer-centric approach and failure to address customer concerns effectively. Similarly, another customer mentioned feeling disrespected by a staff member who was rude and demonstrated poor customer service skills. These instances of poor communication and customer service can leave a lasting negative impression on customers and result in their reluctance to return to the salon.

Furthermore, inconsistencies in pricing and the use of different products contribute to customer dissatisfaction. One customer complained about being charged $70 for a set of nails, only to discover that there was no gel polish or regular nail polish used, but rather just powder. This lack of transparency can lead to customer frustration and feelings of being overcharged.

Lastly, a customer highlighted cultural differences and mentioned that there was a lack of professionalism and courtesy towards customers. This suggests a need for cultural sensitivity and understanding within the salon, as well as a focus on creating a welcoming and inclusive environment for all customers.

In conclusion, Diva Nails has both strengths and weaknesses based on customer feedback. The salon is praised for its accommodating and friendly service, affordable prices, and the overall satisfaction of many customers. On the other hand, there are concerns about the lack of attention to detail, inconsistent quality of work, poor communication, and occasional rudeness from staff members. Addressing these weaknesses by improving training, communication, and consistent service standards would help Diva Nails enhance its overall customer experience and reputation.

Best TL Reviews

Absolutely love Diva nails, always accommodating. They do a Beautiful job, very friendly!! Highly recommend!!!

First time of me being here in well over a year. Now I remember why I stopped coming here. My nails are uneven and the gel polish is super streaky. I pointed it out to the guy doing my nails but he looked at my nails and just continued to put the clear coat on as if I said nothing to him. Eh I'm not happy with them nor will I be going back. I don't recommend this place.

I paid $70 for these nails n it was worth it cos it was all powder NO NAIL POLISH R GEL NAIL POLISH but powder so that's why it cost that much but I LOVED THEM!!!

I came here when I was in the area and the workers are very friendly, however, I came in for a pedicure and fill with a change of color for my acrylics and the pedicurist was great but didn’t remove the calluses I had asked to be removed. The guy who filled my acrylics did great with the fill and shape but did not seem to care much about my gel polish. It is bumpy and unflattering. I will never come back to get my nails done. I am now going to have to go somewhere else to fix my color and file down the edges where the gel dried Sharp

Loved it!! They are super nice and really inexpensive!

TONY IS THE BEST!!! Wife and I go every 2 weeks for the full treatment. He doesn't yell at me when I break a wine glass.

Y’all don’t go there!!!! Save your money my nails are butchered and they say it’s my fault kind u I got them done no t even 2 days ago and they wasn’t even filled they are different lengths the gel polish is 1/2 gone want me to keep going oh ya and they are square not coffin!!!!

That’s what $60 gets u here

I don't usually do this but it's to the point where I feel like it's necessary. I had to pay $50 for a full set of gel nails which I don't mind but if you're going to make them look like giant squares on my fingers and not even try ripped my fingers was being very nasty to the girls in there. Got glue all over my fingers. Like I understand that there is people from different cultures and things are different in different places but being nice to your customers is just a giving.