Quick Facts About Drakes
Drake's Place, a popular takeaway in Gipton, has received a mixture of positive and negative feedback from its customers. In this analysis, we will explore the strengths and weaknesses of the establishment based on the comments provided.
One of the recurring complaints mentioned by customers is the decline in food quality. According to one customer, a change in staff and fryer has resulted in very low quality food. The chips were described as dark yet undercooked, while the sausage was rock hard as though left on display for hours. A picture provided shows a broken fish and a small portion size, which customers found disappointing. These consistent complaints highlight a weakness in the establishment's ability to provide consistently high-quality food.
Another weakness identified by multiple customers is the poor customer service they experienced. One customer mentions a particular staff member, described as a black lady, who they believe to be rude, disrespectful, and arrogant. Customers found her uncomfortable behavior and disrespectful attitudes towards complaints to be a major drawback. Multiple customers have expressed their dissatisfaction with her behavior, suggesting a need for better training or disciplinary action.
The lack of prompt action in addressing customer complaints is another weakness of Drake's Place. One customer mentioned that it was too late to return to the shop once they got home and discovered the poor quality of the food. They expressed frustration that the food should have been good enough to write a positive review, but it failed to meet expectations. This suggests a lack of responsiveness on the part of the establishment in resolving customer concerns.
However, there are also some strengths mentioned by customers. One customer appreciated the excellent customer service they received, despite the overall disappointment with the food. They praised the staff for being polite and helpful, highlighting that one particular staff member was always familiar with their order. This demonstrates that some staff members are capable of providing good customer service.
Another customer mentioned the value for money they received, with an affordable price and extra tastiness from the curry sauce. They also appreciated the use of recyclable boxes, which helped to offset the use of plastic for utensils. This shows that the establishment is conscious of environmental concerns and is taking steps to minimize its impact.
There is also a suggestion that the establishment may be short-staffed, causing delays and putting pressure on the existing staff. A customer mentioned that they often noticed the particular staff member mentioned earlier working alone, causing a queue and complaints from other customers. This could indicate a weakness in the management's ability to adequately staff the establishment during busy periods.
In conclusion, Drake's Place has several weaknesses that are affecting its overall reputation. Customers have consistently complained about the decline in food quality, poor customer service, and a lack of responsiveness to complaints. These issues need to be addressed in order to improve the establishment's reputation and ensure customer satisfaction. However, there are also some strengths, such as good customer service from certain staff members and efforts to be environmentally conscious. Identifying and addressing these weaknesses would be crucial in improving the overall experience for customers at Drake's Place.
Best TL Reviews
Not worth the usual drive we used to make from Gipton. A change in staff/fryer resulting in very low quality food.
Chips dark yet undercooked.
Sausage rock hard as though left in display for a few hours.
Too late to return to shop once home, but the food really should have been good enough to write a good review instead of this one star review.
The staff, in particular one black lady is extremely rude, disrespectful, arrogant and looks at you in an uncomfortable way when you walk in the shop. This isn’t the first time she has done this, multi customers were complaining when I went in to return this food I got.
The pictures below show what we got, the portion size says it all and the fish was broken in pieces. This is a disgrace. Would not recommend and will not be returning.
That staff member needs to sort herself out… seriously…!!
One of the worst takeaways I've ever ordered. The pictures speak for themselves.
Undercooked soggy chewy chips and a piece of fish that has clearly seen better days.
Ordered scraps and none arrived. Cost about 14 quid including delivery...
I was hopeful when ordering from this chippy. I paid for homemade tartare sauce but received shop-bought garlic mayo which I dislike. The fish and chips arrived cold and overly greasy unfortunately, so disappointed! I really wanted to enjoy my fish & chip lunch but couldn’t as it wasn’t appetising in any way and sadly I cannot rely on this place for a high quality and accurate order.
Excellent customer service. Not the greatest fish cake and chips I've had, but at £4.55 it was excellent value and extra tasty with the curry sauce. I appreciate they're still using plastic forks as I can't stand the wooden ones, and boxes being recyclable evened out the use of plastic for me!
Went on Wednesday. Experienced a pleasant service from the "black woman" I've been coming here for years and she always knows my order, foods always fresh, always polite and has a laugh. I think she's over worked I often notice she is on her own and can see there's a queue. The justeat machines bleeping and customers complaining when it's out of her control. Manager needs to sort out more staff!!
Well I was very disappointed have you started using a different oil?
If you are it's absolutely disgusting. I couldn't eat my meal. I am quite angry as prices these days are through the roof but you'd expect a well known eatery to give their 100% waste of my money and won't be recommended ????
Had a fish from here. Unfortunately it smelt suspect. Although tasted ok. Later in the evening I realised it shouldn’t have been eaten
Place Pictures
Drakes Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Late-night food
Atmosphere
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Casual
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
|---|---|
| Tuesday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 10:00 PM |
| Saturday | 11:00 AM - 10:00 PM |
| Sunday | 11:00 AM - 10:00 PM |
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Location
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