Dukes Donut & Coffee Batley

+44 1924 473709

10 Branch Rd, Batley WF17 5RY United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Dukes Donut & Coffee Batley

Strengths: 1. The milkshakes are highly praised, with one comment describing them as an "elite milkshake" and another mentioning the perfected strawberry twang in the chocolate milkshake. This indicates that Dukes Donut & Coffee Batley place excels in creating delicious and satisfying milkshakes. 2. The portion sizes of the food are emphasized as being large, which can be seen as a strength for those who value getting a substantial amount of food for their money. 3. The variety of food on the menu is seen as a positive attribute, with one comment mentioning the enormous variety and another stating that there is something for everyone. This suggests that the establishment caters to a wide range of tastes and preferences. 4. The donuts are highly praised, with one comment stating that they are some of the best ever eaten. This demonstrates that Dukes Donut & Coffee Batley place excels in creating high-quality and tasty donuts. 5. The friendly staff and awesome food are mentioned positively, with one comment specifically stating that the kids loved it. This indicates that the staff members are welcoming and attentive, and the food is enjoyable for both adults and children.

Weaknesses: 1. There is a complaint about receiving a raw waffle, with the customer experiencing aggression, rudeness, and unhelpfulness from the staff when attempting to resolve the issue. This suggests a lack of customer service skills and a failure to rectify mistakes, which can be seen as a significant weakness. 2. Another customer mentions a disappointing experience with incorrect donut delivery and poor service on the phone. This highlights a potential inconsistency in fulfilling orders correctly and a lack of responsiveness to customer complaints, which reflects negatively on the establishment. 3. One comment mentions that the milkshake was not very creamy and contained a staple at the bottom of the glass. This indicates that the quality and consistency of the milkshakes may not be consistent, potentially leading to a less satisfying experience for customers. 4. While the delivery time of around 40 minutes is considered fine by one customer, there is no mention of the overall speed or efficiency of the service. This lack of comment may imply that there is room for improvement in terms of promptness and efficiency. 5. There is no comment on the overall ambiance or atmosphere of Dukes Donut & Coffee Batley place. This lack of feedback makes it difficult to assess whether the establishment provides a pleasant and comfortable environment for customers.

In conclusion, Dukes Donut & Coffee Batley place has strengths in their delicious milkshakes, large portion sizes, variety of food options, and high-quality donuts. However, they also have weaknesses in terms of inconsistent food quality, poor customer service, and a potential need for improvement in promptness and efficiency.

Best TL Reviews

What I’d describe as an elite milkshake - from the very best. Had the Billion dollar -

they have perfected the strawberry twang in a chocolate milkshake. Large size for a milkshake which stuffed me for sure. And to make sure I had hit the maximum reference intake for sugar there was a flake at the bottom of the shake waiting to be gobbled, much love to him.

It was amazing. The food was soooooo good and came in big portions. It was also quiet when I went (29th Feb). I the food was VERY chocolatey but who doesnt like chocolate?there was an enormous variety of food on the menu too. I would definitely go back with a friend.

Ordered a waffle from them today.

The waffle arrived on time and look apatising. However once we started cutting into the waffle it was raw. We rang up and asked if they were able to offer a refund or send a new one, but they became aggressive and rude and refused to help and hung up, now they are refusing to answer the phone. Would not recommend at all.

Genuinely some of the best donuts I've ever eaten! The variety of options on the menu means there is something for everyone. Great for ordering as a dessert through Just Eat!

Only thing close to this is donuts I've eaten in the US! Luckily, Dukes is just round the corner ????

Ordered from them this evening. I ordered a cookies and cream doughnut and got something completely different. The woman on the phone said the order was correct and hung up. Shocking service pictures as below. What I got VS what I ordered

Really disappointing, we ordered via Ubereats and it came in around 40 minutes which was fine.

The Shake was very milky and not very creamy, I suppose different places do it different ways, What I wasn't expecting was the staple at the bottom of it while I picked out the bits of chocolate at the bottom. Thankfully I wasn't using the straw otherwise Id probably have swallowed it. Not Good

Friendly staff, awesome food. kids loved it. Eyes too big for our bellys though.

Absolutely bang on Desi tea is just the way it's supposed to be. Very humble staff won't be going anywhere else. No need to. Great work guys see you tonight.