Quick Facts About E -Spa Nail Salon
E-Spa Nail Salon has both strengths and weaknesses based on the comments provided. Starting with the strengths, the salon receives positive feedback for the quality of service provided by certain nail technicians, such as Tran and Rose. Customers appreciate their skill, attention to detail, and ability to meet specific requests. On-time appointments and adherence to COVID-19 safety guidelines are also mentioned as strengths, indicating that the salon is organized and committed to ensuring the well-being of customers.
Cleanliness is another strength mentioned by customers. The salon is described as being clean, which is an important factor for customers when choosing a nail salon. Additionally, the small size of the shop is seen as a positive aspect by some, suggesting that it creates a cozy atmosphere.
The salon offers gel polish, which some customers appreciate. Gel polish tends to last longer and provides a more durable finish compared to regular polish. The availability of gel polish is seen as a strength since it can be a preferred option for many customers.
Moving on to the weaknesses, the most common issue mentioned is the under-staffing problem. This negatively impacts the overall experience of customers, as they might have to wait longer or receive rushed and impersonal service. This can lead to frustration and dissatisfaction with the salon.
Communication and customer service are also mentioned as weaknesses. Some customers report experiencing rude or unfriendly treatment from the staff members. Furthermore, the comments suggest that the nail technicians lack professionalism, such as not washing their hands between treatments or wearing gloves. This raises concerns about hygiene practices within the salon.
Another weakness mentioned is the lack of update on the polish sample books, some of which are broken. This indicates a lack of attention to details and maintenance, which might create a negative impression on customers.
Furthermore, there are specific incidents where customers express dissatisfaction with the service received. One customer mentions a technician who filed their nails excessively and was unable to apply the dip powder properly. The owner and experienced technician's inability to rectify the situation highlights a lack of accountability and customer satisfaction.
In summary, E-Spa Nail Salon has strengths such as skilled nail technicians, on-time appointments, adherence to COVID-19 guidelines, cleanliness, and the availability of gel polish. However, the salon faces weaknesses in terms of understaffing, communication, customer service, hygiene practices, lack of attention to details, and handling customer complaints. These weaknesses can impact the overall experience and reputation of the salon.
Best TL Reviews
Hello and good day! Thank you for taking the time to read my review!
I moved here from Vegas 1.5 years ago and today was my first pedicure! Super excited! I got 2 gift certs for a couple different places to try and E-Spa is my first! My appt was at 5pm with Miss Rose. The cost of a basic pedicure with gel polish (they only offer gel) is $55.
The shop is small but I like it. They could update their polish sample books as a lot are broken but that's me nit picking.
Rose was wonderful. Not chatty. Just doing her thing. My toesies feel amazing. I do wish my legs and feet could have hung out under the hot towel for a bit longer as she only wiped my legs down. My polish looks beautiful and I'm excited about not having naked toes haha the oil she used for the massage does leave a residual feeling. It's 630 pm now and I'm still wiping oil off my legs.
Over all, I'm very happy with my service today and I'm excited to get to know Miss Rose more to fine tune my visits ????????
If you are still here with me, thank you and I hope you have an amazing day ????
We had 5 appointments scheduled. They were under staffed. We paid a deposit, they scolded us at the door for being late, the woman supposed to be doing my nails during my appointment time did someone else's Pedi and Mani while I sat and waited. Then I told my niece I was not impressed. They are very impersonal, rough and just straight up rude. The woman doing my nieces nails stated if your aunt doesn't like it here and isn't impressed she can go somewhere else. It's not our fault your late. It not my fault they refused to finish my nails because I said I was not impressed. This is how they sent me out. All because I said I was not impressed with their service
They did not wash their hands after doing a pedicure then did a manicure. There is no trash can outside to dispose of the trash they left on my fingers. They said I was rude for leaving it there. Where was I supposed to leave it after they started soaking my nails off then refused to finish my nails. Because they are under staffed and over booked. Because 3 of the 5 didn't show they took it out on me and one of those 3 isn't scheduled until 5. They wore no gloves and were unprofessional at the start. Bad place!
Horrendous experience. Don’t bother. Walk in customer tonight, but have made appointments in the past. I’ve been there a bunch before, but this time Had someone (maybe new?) who filed the h*ll out of my nails to the point of ruin (and misshapen to boot!!). After which he then couldn’t even put the dip powder on! The owner and experienced tech tried to justify his shotty job. Do not recommend!!!
Tran and Rose always do an amazing job. Definitely going to be a regular.
Just got my Halloween nails done by Tran and he did AMAZING. I love them so much! Very nice people and a very clean place.
I made an appointment and when I got there she was doing someone else's nails and I had to sit for 20 minutes and wait. Everyone in that place is rude and if you aren't getting the services they want you to get, they have an attitude and treat you very dry. I won't be going back!
Rose did an excellent job with my nails. I was super picky and annoying and had her remove chrome and then changed my mind to have nail art and she was patient, polite, and very thorough. Highly recommend. Thank you rose! This color pink is what’s the double scoop by OPI btw :)
On time appts, and stick-to-the-rules about COVID 19 safety guidelines. Excellent, kind service. My first time here and I'll be back. Nail Tech = Ty.
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E -Spa Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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