Quick Facts About Eclipse Beauty Salon
The strengths and weaknesses of Eclipse Beauty Salon can be analyzed based on the comments provided. Here is an evaluation:
Strengths:
1. Good attention to detail: Several customers have praised the barbers and stylists for their attention to detail when providing haircuts. They ensure that the customer's requirements are met and deliver satisfactory results.
2. Professionalism and cleanliness: Multiple customers have commended the salon for its cleanliness and professionalism. The salon creates a pleasant and hygienic environment for customers, which contributes to a positive experience.
3. Skilled staff: The barbers and stylists at Eclipse Beauty Salon are described as skilled and talented. Customers appreciate their expertise and the quality of the haircuts they receive.
4. Good customer service: There are instances where the owner and staff have been commended for their friendliness and professionalism. Remembering customer names and preferences enhances the overall customer experience.
5. Reasonable prices: According to one commenter, the prices at Eclipse Beauty Salon are not excessive considering the quality of service provided. This can be seen as a strength, as customers feel they are receiving good value for money.
Weaknesses:
1. Poor time management: Many customers have complained about delays and long waiting times, with some appointments taking up to two hours. This reflects a lack of proper scheduling and time management, which can adversely impact the customer's experience.
2. Distractions: There are complaints of the barber being easily distracted and being on the phone during appointments. This can be seen as unprofessional and gives the impression that the barber is not fully focused on providing the best service.
3. Lack of cleanliness: One comment mentions the absence of a basic brush to wipe off excess hair from the face and neck, leaving a messy experience. Ensuring a clean environment is essential for customer satisfaction and hygiene.
4. Inconsistent service quality: While there are positive comments about the barbers and stylists, there are also negative experiences where customers feel dissatisfied with the service. This inconsistency in quality raises concerns about the overall experience at the salon.
5. Communication issues: Some customers have mentioned language barriers with certain staff members. This can create misunderstandings and affect the ease of communication and the ability to convey specific haircut preferences.
In conclusion, Eclipse Beauty Salon has strengths in attention to detail, professionalism, cleanliness, and reasonable prices. However, they face weaknesses related to time management, distractions, cleanliness, service consistency, and communication issues. It is crucial for the salon to address these weaknesses in order to improve customer satisfaction and overall performance.
Best TL Reviews
The barber is soo slow. I've made lots of appointments and I've shown up on time but the barber is either, running late or is working with another client. Never have Ive gotten a haircut on time. It's absurd! By the time when my session is done, it's a total of 2hrs. The barber gets easily distracted and will be on his phone. Really!?.. He also doesn't have a basic brush to wipe off the excess hair off the face and neck. Leaving a huge mess. I've taken my son a few times too and and the barber trims more than he should. The barbers line ups can use more practice too. It's just a usual messy experience.
The barber is an excellent barber. He also is also on time with my appointments and pays attention to detail with what he does! Would recommend him to my friends.
Edwin always provides excellent service and has good attention to detail when cutting my hair .
Took my grandchild there for haircut and the guy took over am hour to cut hair. That is outrageous! It is a kick in the face to me having to wait on this frivolous use of time. He should be fired for being incompetent. If I could rate less than a star I would give them minus 10000. I had to go again. Same thing. Mr macho taking his sweet Bibby time like he was super artist. Ridiculous! Unless you like to scrape your nails on a chalk board stay away from here.
I love Eclipse salon... I am a regular customer there since past 2.5 yrs I regularly go for my hair cut in this place. Marcella the hair stylist is a superb expert. She is amazing she does her work so smoothly and honestly. I highly recommend go and visit Marcella ladies and guys she is amazing :)
Great salon! Very clean, professional and skilled. I have been getting faded by Edwin on the barber side, and am very happy. The barbers get booked ahead so I’d suggest scheduling appointments, otherwise walk-ins could take a while.
The absolute best place I have ever have been to for a hair cut!! Not outrageous for price especially for the quality. They have barbers or stylists. I love the fact that they use straight razors also! That's my favorite thing about Eclipse beauty Salon! The 2nd is the Spanish lady. She doesn't speak English very well but she is great. Lastly the owner (I think he is) is awesome. Remembered my name the 2nd time I came in also what kind of cut I like. Very professional and clean!!! Will be the last place I go. Worth the wait for the appointment. Also they do fill up fast.
I would have given it 5 stars. Went in Monday got a cut and color. Was very happy. Owner was awesome, girl who worked on me was great. I was super happy with it. Washed my hair today and a lot of the blonde color came out. I don't understand
Place Pictures
Eclipse Beauty Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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